Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S7 32GB - Gold Platinum (Verizon)
Average Customer Rating:
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 12,972 reviews
5 Stars
10,295
4 Stars
2,189
3 Stars
283
2 Stars
94
1 Star
111
97%of customers recommend this product. 
(
12,404 out of 12,844
)
Customer Reviews for Samsung - Galaxy S7 32GB - Gold Platinum (Verizon)
Customer Rating
2 out of 5
2
Looks great . . . it's a real hot cell phone, literally
on February 2, 2017
Posted by: youkendoit
from San Marino, CA
Expertise:Intermediate
After using the Samsung Galaxy S7 for only 2 days, I noticed the cell phone would get excessively hot after being on the phone for an extended amount of time while playing a game. It got so hot I thought it could be another Samsung phone that would catch fire. For that reason I turned off the phone and inserted the charging cable. Since the Samsung charger is fast charging, it would charge up to 100% relatively quickly. With each time I would turn on the cell phone, it would take a shorter amount of time for the case to become really hot. On the 4th day the cell phone battery would drain at the rate of 2 % per minute and what's worse, the charger was no longer functioning. Even after going through all the troubleshoot procedures, the charging issue was not solved. Maybe the Samsung Galaxy S7 is a great phone and maybe I got stuck with a lemon, but let this review serve as documentation of what could happen.
Pros: Realistic color, attractive design
Cons: phone would not charge from day 4.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on February 2, 2017
Posted by: navybrat02
from San Antonio, TX, USA
Expertise:Intermediate
I got this phone for my wife due to us switching networks and wanting something new. Even though she dropped it and the screen did crack, the phone still works amazingly (waiting for the insurance cost to go down to get it fixed). She isn't the kindest towards devices and puts them through their paces. With that being said, this phone has held up to her abuse minus the screen.
Pros: Bright display, Durable, Lightweight, Built-in speakers
Cons: wish screen was more durable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Product, but still a few flaws
on February 2, 2017
Posted by: Pix1
Expertise:Intermediate
I ditched my iPhone for my gold platinum galaxy s7 edge, and i absolutely love it! It is beautiful, fast, and responsive. Mostly everything about it is great except for 2 things: The lack of software updates and the design. I haven't gotten a software update since November 18 , 2016, that was a year ago!! Also the design, It is pretty in almost every way except for the way it scratches. It cracked when i put it down on a table it cracked 2 times and scratches like crazy. Also, the speaker is really tinny and easy to muffle. But overall, It is still one of my favorite phones.
Pros: Bright display, Realistic color, Lightweight, pretty
Cons: bad speaker, scratches easily
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on February 2, 2017
Posted by: Ladyklownz
from Redlands, Ca
Donto really have that many problems except the alarm clock will show on the phone when it's not being used
Pros: Bright display, Durable, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone with no flaws
on February 10, 2017
Posted by: EasyPhone
from Toledo, OH, USA
Expertise:Beginner
Six months in and no flaws, design issues or problems
Pros: Bright display, Realistic color, Durable, Built-in speakers
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever
on February 11, 2017
Posted by: Mike681
I have had numerous phones over the years but this is by far the best one. Easy to use, great size and has all the features you could ask for.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful and excellent smartphone in design and features
on February 12, 2017
Posted by: DPR893
from Bronxville, NY, USA
Expertise:Intermediate
[This review was collected as part of a promotion.] This is by far the best smartphone I have had so far. The features and functionality of the edge makes my calling and texting much easier and quick access along with the other apps I've positioned on the edge. The quality sound coming from the speakers are awesome and not tinny as in other manufacturers and the camera quality is hard to beat. Overall a great smartphone which is the envy of other manufacturers who are so in awe that they are copying some of the designs and features to stay relevant
Pros: Bright display, Realistic color, Lightweight, Built-in speakers, great camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Coming from a former Moto fan.....
on February 12, 2017
Posted by: FormerMoto
from LaPorte, IN
Expertise:Intermediate
Love my S7 Edge. Wish the battery lasted longer, but accept that since the rest of the device is awesome. Can't see myself going back to Moto.
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
Cons: short battery life
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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