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Customer Reviews Collected from sony.com |
Sony - EX Series Earbud Headphones - Violet/Pink
Average Customer Rating:
2.7
Rating breakdown 76 reviews
5 Stars
21
4 Stars
7
3 Stars
5
2 Stars
14
1 Star
29
36%of customers recommend this product.
(
25 out of
69)
Customer Reviews for Sony - EX Series Earbud Headphones - Violet/Pink
Customer Rating
1
Broke fast, not worth it.
on November 19, 2018
Posted by: rjrm
Gender:Female
Not even 35 days after purchase, the left earbud stopped working. Noticed right away that the left earbud was slightly more quiet than the right, but thought that it was normal. This is the second set of Sony earbuds that I have bought that have broken in mere months.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony Social Support, November 21, 2018
Hi rjrm,
We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.
We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.
Written by a customer while visiting sony.com
Customer Rating
4
Amazing but...
on November 22, 2019
Posted by: nunnymain
Gender:Male
I found these headphones on the ground at school and they are great but sometimes Siri randomly activates and I think it might just be my old phone but otherwise they are amazing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , November 26, 2019
Hi, nunnymain!
We are glad that you are happy with your headphones. Thank you for choosing Sony!
Erin
We are glad that you are happy with your headphones. Thank you for choosing Sony!
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Stopped working within a week
on December 9, 2017
Posted by: AlanaD
Gender:Female
Right when I started using them the sound was muffled and distorted, but both sides work. A week later, the left earbud doesn’t work. A pair of earbuds should really last longer than a week.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 11, 2017
Hi AlanaD, we apologize for the inconvenience. To troubleshoot, you may visit the link below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
Written by a customer while visiting sony.com
Customer Rating
2
I can not believe the other reviews...
on July 17, 2018
Posted by: CCarlos2
The sound is like a cheap quality ones.. (same like 2 euro chinese shop) do not pay for that.. except if u do not mind the sound. I repeat, 0 bass. Cable is weak too.. omg.. I can not believe sony produce this product..
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Bad sound
on September 6, 2018
Posted by: Samouco
Gender:Male
I bought these headphones with confidence because they were a Sony.
The sound was so low I had to put my smartphone at a strange high level of volume.
The quality of the sound is not good also. Lack of powerful bass.
The microphone is to low. You need to use your hand to put it in place while you talk.
I bought ones by half of the price and I am no satisfied with these issues.
Don't recommend.
The sound was so low I had to put my smartphone at a strange high level of volume.
The quality of the sound is not good also. Lack of powerful bass.
The microphone is to low. You need to use your hand to put it in place while you talk.
I bought ones by half of the price and I am no satisfied with these issues.
Don't recommend.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 7, 2018
Hi Samouco, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Erin
Written by a customer while visiting sony.com
Customer Rating
1
Right ear went dead after 2 months
on May 20, 2019
Posted by: Bethieboo
Gender:Female
I’ve bought 3 pair since December 2018..
The right side dies every month or so..
Didn’t think Sony would produce such poor quality.
The right side dies every month or so..
Didn’t think Sony would produce such poor quality.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , May 22, 2019
Hi Bethieboo,
I understand that you're having issues with the right side of your headphone. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex15lp/articles/00086441
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Erin
I understand that you're having issues with the right side of your headphone. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex15lp/articles/00086441
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
1
DO NOT BUY
on January 3, 2015
Posted by: sarahmarie
I bought these 2 months ago, the right ear phone doesnt have sound anymore (unless you pull the wire...and hold it), which is ridiculous....seriously do not even bother with these....worst decision ever!
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, January 7, 2015
Hi sarahmarie, We're sorry for what happened here. Kindly visit this website for the troubleshooting guide: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,93802/ . Thanks,
Written by a customer while visiting sony.com
Customer Rating
1
Works for a week
on July 20, 2017
Posted by: CELDER
Gender:Male
These buds are terrible!
Had three pairs and all did not work within a week.
Do not buy!
Had three pairs and all did not work within a week.
Do not buy!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 20, 2017
Hi CELDER, we regret that the unit did not live up your expectation. Below is the troubleshooting guidelines that you can use to isolate the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Best regards, -Erin
https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Best regards, -Erin
Written by a customer while visiting sony.com