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Customer Reviews Collected from geappliances.com |
GE - 3.8 Cu. Ft. 13-Cycle Top-Loading Washer
Average Customer Rating:
4
Rating breakdown 1,364 reviews
5 Stars
731
4 Stars
304
3 Stars
115
2 Stars
83
1 Star
131
79%of customers recommend this product.
(
1,055 out of
1,336)
Customer Reviews for GE - 3.8 Cu. Ft. 13-Cycle Top-Loading Washer
Customer Rating
2
Agitator Broke
on December 27, 2020
Posted by: schroca
from Wisconsin
We bought it new - within a year the 4 lower flippers of the agitator completely snapped off. Clothes never seemed cleaned and in fact - clothes were often not mixed and were still dry on the top layer even at highest water capacity! I liked the simplicity and the stainless steel drum, but the agitator flippers broke early on and I believe that is why the clothes were still dry and not really clean!
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, January 20, 2021
Hello schroca,
Thank you so much for your feedback. We're terribly sorry to hear that the flippers of the agitator broke off. We can understand how that would be frustrating. We would recommend scheduling a service appointment to install a replacement agitator. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you have any questions or concerns, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
Thank you so much for your feedback. We're terribly sorry to hear that the flippers of the agitator broke off. We can understand how that would be frustrating. We would recommend scheduling a service appointment to install a replacement agitator. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you have any questions or concerns, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
overflowed
on July 12, 2021
Posted by: ma0319
from Damascus, MD
This machine overflowed and caused much property damage to my laundry, kitchen, hallway, and bathroom.
No, I would not recommend this to a friend.
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, July 22, 2021
Hi there,
Thanks for leaving a review. We're sorry to hear that this happened! We can understand how this would be stressful for sure. Know that we located and update your Consumer Relations case for you. We're seeing that your case manager sent you an email on July 20th. Be sure to check your spam and junk folders just in case the message ended up there.
Hope this helps.
Best wishes
Michael@GEA
Thanks for leaving a review. We're sorry to hear that this happened! We can understand how this would be stressful for sure. Know that we located and update your Consumer Relations case for you. We're seeing that your case manager sent you an email on July 20th. Be sure to check your spam and junk folders just in case the message ended up there.
Hope this helps.
Best wishes
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor
on November 5, 2022
Posted by: SS 23
from Inverness FL
Agitator flaps keep breaking off replaced once and need replacing again
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Lauren@GEA, GE Appliances, November 7, 2022
Hello, thanks so much for sharing your review with us. We apologize for the issues that you are having with your agitator breaking. It’s certainly understandable how aggravating that must be. We would recommend having a technician come out to make any repairs needed. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . If you have any questions, reach out to us any time. Take care. Lauren@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on January 9, 2026
Posted by: JaleS18
This is a fantastic product! I’ve had my washer for many years now and have had no problems at all!
I love my GE profile, washer, dryer, cooktop, oven, refrigerator!
I love my GE profile, washer, dryer, cooktop, oven, refrigerator!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com