 |
Customer Reviews Collected from geappliances.com |
GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer
Average Customer Rating:
4.1
Rating breakdown 3,469 reviews
5 Stars
1,942
4 Stars
828
3 Stars
238
2 Stars
163
1 Star
298
82%of customers recommend this product.
(
2,773 out of
3,390)
Customer Reviews for GE - 3.9 Cu. Ft. 16-Cycle Top-Loading Washer
Customer Rating
1
Terrible washer
on April 22, 2018
Posted by: kiwiblueyes
from IN
We bought this washer August 02, 2015, and it is falling apart. It has always been very noisy especially in the spin cycle. My husband has replaced a rubber seal and that did not fix the leak. He is now going to try replacing the seal again and put sealant around it to see if that will stop the leaking. GE is there anything you suggest for fixing this model? Do you warrant any of the parts? Please advise! Very disappointed if we have to purchase another washer so soon!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Simple. No bells and whistles.
on September 20, 2018
Posted by: Bethpear
from Oklahoma
We had a front loading machine with lots of features for a while. Now we have this simple machine that I don't need the manual to figure it out.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Don’t buy
on October 15, 2020
Posted by: Mary 2
from Ky
We have had problem after problem with this GE washer since we got it. Don’t buy
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy SHARONatGEA, GE_Appliances, October 16, 2020
Hello Mary 2,
We deeply apologize for your washer experience. This has been very frustrating for you, we know. Your feedback is appreciated and we'll be sure and share your comments with our laundry design team. Also, we hope that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. Thanks again.
We deeply apologize for your washer experience. This has been very frustrating for you, we know. Your feedback is appreciated and we'll be sure and share your comments with our laundry design team. Also, we hope that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. Thanks again.
Written by a customer while visiting geappliances.com
Customer Rating
2
Worst Washer I have ever owned
on June 21, 2021
Posted by: mandi0606
from CT
This washer came highly recommended and fit the small space I had to put a washer in. It has been nothing but a piece of junk since I purchased it. It is 5 years old and I have had to have service come out every year since I purchased it- sometimes 2 times a year. I will never purchase a GE washer again. I am not shocked that this is no longer manufactured.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 22, 2021
Hi there,
Thanks for leaving a review. We're so sorry to hear about the issues that you've had with your washer and that you had to have service on it several times. We can understand how this would be frustrating.
We do hope that your unit is working well currently and that we can work hard in the future to earn your trust back.
Best wishes,
Michael@GEA
Thanks for leaving a review. We're so sorry to hear about the issues that you've had with your washer and that you had to have service on it several times. We can understand how this would be frustrating.
We do hope that your unit is working well currently and that we can work hard in the future to earn your trust back.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on January 22, 2022
Posted by: Gteddy35
from Charlotte, NC
After having this washer for a short amount of time. It has already shown many signs of wear and tear. The inside has rusted and pieces of it has been mixed in with our laundry. The quality of cleanliness is sub par to other washers we had. It has also stopped draining properly and stopping mid cycle which causes constant restarting and sour clothing. Overall I am very disappointed in this washer and it has caused my family many inconveniences.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, January 28, 2022
Hey there, and thanks for taking the time to reach out. We truly hate to hear your washer has shown signs of wear, and you’re having an issue with rust as well as how clean it gets your clothes, draining issues and stopping mid cycle. We know issues like those would be inconvenient, especially when you haven’t had the washer very long. This isn’t the great experience we want you to have, and we’d like to help.
We do have instructions regarding cleaning the rust from the basket, if that would help. We recommend unplugging the appliance before any cleaning or maintenance, for safety reasons. Then spray the basket with Windex (slight alkaline solution), clean the basket with Magic Eraser to remove the particles (Magic Eraser won’t scratch the basket), and wipe off the Windex. Then spray the basket with an oxalic acid based cleaner (such as Bar Keepers Friend) and wipe the basket thoroughly. These cleaning instructions will solve the issue with surface rust, and may help prevent rust in future. Wiping water spots off after the cycle with a wet cloth can also help with preventing rust.
Regarding the trouble you’ve had with the cleaning performance, you may want to make sure you’re using the recommended type and amount of detergent, and loading the clothes loosely and evenly around the outside of the basket. We do have an article with further details on what you can try to improve cleaning performance here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098&_ga=2.161727161.406509458.1643037112-1532666414.1643037112 .
For the issue you’ve had with the machine not draining, we recommend checking the drain hose to ensure it isn’t kinked or obstructed in any way. Trouble with draining could also be causing the issue with stopping mid cycle, though that can be caused by other factors as well. If you continue to have this trouble, our Service Department is available at 1-800-432-2737 and would be glad to assist.
We hope this information helps, and you are able to resolve these issues. Notice of the trouble you’ve had will also be sent to our team for review, and we are always happy to assist if you have any other concerns or questions. -Sarah@GEA
We do have instructions regarding cleaning the rust from the basket, if that would help. We recommend unplugging the appliance before any cleaning or maintenance, for safety reasons. Then spray the basket with Windex (slight alkaline solution), clean the basket with Magic Eraser to remove the particles (Magic Eraser won’t scratch the basket), and wipe off the Windex. Then spray the basket with an oxalic acid based cleaner (such as Bar Keepers Friend) and wipe the basket thoroughly. These cleaning instructions will solve the issue with surface rust, and may help prevent rust in future. Wiping water spots off after the cycle with a wet cloth can also help with preventing rust.
Regarding the trouble you’ve had with the cleaning performance, you may want to make sure you’re using the recommended type and amount of detergent, and loading the clothes loosely and evenly around the outside of the basket. We do have an article with further details on what you can try to improve cleaning performance here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098&_ga=2.161727161.406509458.1643037112-1532666414.1643037112 .
For the issue you’ve had with the machine not draining, we recommend checking the drain hose to ensure it isn’t kinked or obstructed in any way. Trouble with draining could also be causing the issue with stopping mid cycle, though that can be caused by other factors as well. If you continue to have this trouble, our Service Department is available at 1-800-432-2737 and would be glad to assist.
We hope this information helps, and you are able to resolve these issues. Notice of the trouble you’ve had will also be sent to our team for review, and we are always happy to assist if you have any other concerns or questions. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Big and beautiful!!
on June 16, 2022
Posted by: moneymndr
from Central Point, OR
This washer was not new but new to me. I was amazed at the size of the tub and that it is stainless steel. There is so much room for clothing and bedding ..... I am very happy.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Rusted out inside!
on December 12, 2022
Posted by: Renee N
from Brackenridge PA
Rust spots all over clothing, kept getting worse. Started to chip paint in big chunk and was all rusted under paint. Started to rust around bleach dispenser so I got appliance paint and painted over it all. Needless to say it's all rusted in the inside of washer. Warranty only covers motor! What a piece of crap. The towel cycle hasn't worked, shuts if soon as water starts to dispense. Very upset that I wasted all that money. Never purchase a GE appliance again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 13, 2022
Oh no!
We're awfully sorry to hear that your washer has started to rust in certain places and understand how much of an inconvenience that must be. We also understand your frustration about your towel cycle not working. This is not the kind of experience we want for our customers. Please take a look at the article below for some tips on dealing with rust.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35903&_ga=2.246579463.2003336274.1670853514-1399050172.1598645166
Regarding your cycle not working properly, we would recommend scheduling a service appointment to make repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If there's anything else you need, please let us know. Best. Mike@GEA
We're awfully sorry to hear that your washer has started to rust in certain places and understand how much of an inconvenience that must be. We also understand your frustration about your towel cycle not working. This is not the kind of experience we want for our customers. Please take a look at the article below for some tips on dealing with rust.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35903&_ga=2.246579463.2003336274.1670853514-1399050172.1598645166
Regarding your cycle not working properly, we would recommend scheduling a service appointment to make repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If there's anything else you need, please let us know. Best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
The best washer lasted a long time
on September 26, 2025
Posted by: Nonna7
from California
[This review was collected as part of a promotion.] After 11 years of great performance, the motor went out. I was so disappointed that GE no longer makes this model. The quiet agitator was one of the best features of this washer. I chose this machine for its smaller capacity, the hand wash cycle, basic controls and the price was right. The capacity of the drum was perfect for a two person household. I liked the choice of the water auto sense or controlling the water level myself. Clothes always clean. Never any mildew odors. I purchased a new GE washer. New washers no longer have a quiet agitator or a hand wash cycle. Hope GE will make this model again.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Tierra, GE_Appliances, October 9, 2025
Thank you so much for choosing GE Appliances for your home. We appreciate this positive review and we sincerely hope you will enjoy your new washer for many years to come!
Written by a customer while visiting geappliances.com