Samsung US Customer Reviews Collected from Samsung US
Samsung - 4.0 Cu. Ft. 9-Cycle High-Efficiency Top-Loading Washer - White
Average Customer Rating:
3.2 out of 5
3.2
Open Ratings Snapshot
Rating breakdown 132 reviews
5 Stars
56
4 Stars
16
3 Stars
6
2 Stars
10
1 Star
44
54%of customers recommend this product. 
(
69 out of 127
)
Customer Reviews for Samsung - 4.0 Cu. Ft. 9-Cycle High-Efficiency Top-Loading Washer - White
Customer Rating
1 out of 5
1
Wish I could give zero starts
on May 2, 2013
Posted by: jhollisuci
We ordered this product from a retailer. First one came for delivery and it had a sensor error as soon as we turned it on so they had to send us another one. Second one came and it will not drain. Two washers both do/did not work. Do not buy this product. I have to return it now.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Cheap motor Pump housing
on November 18, 2013
Posted by: Richty2112
Expertise:Intermediate
Had for one year and one month. Worked well until the plastic motor housing for the pump snapped and the washer leaked all over basement. Took the back off and the pump was on the floor and the tub leaked all out. It all comes down to the pump housing that lead to it snapping. Why would piece that important be kept together with plastic? Will never buy another Samsung product.
Pros: Inexpensive
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
breaks
on July 19, 2014
Posted by: jenellzin
from atlanta,ga
Expertise:Expert
Ive owned tgis washer for about 2 years. It worked great until about 6 months ago. Then parts started breaking. First the bracket that held up the discharge pump and now for the last 6 months its been burn wires to the drain pump. I will be in the middle of a load and the drum will be full ofwater and i will get the nd symbol. My husband will get under it and redo the wires but a few loads later it eill do it again. This is unbelievable and annoying . We paid alot of money for this washer and if i had the money i would bye new washer ( not a samsung) . And this is making me want to never buy anything samsung ever again.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Ms. SamsungHQJuly 24, 2014
Hi Jenellzin,

I'm sorry to hear you're having an issue with your WA400 Washer. If you haven't done so already, I would suggest you contact Samsung's Support Team through the link below for help determining whether your issue can be easily corrected or, if service is necessary, what your options are.

http://www.samsung.com/us/support/service/request

Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor Quality Washer
on January 7, 2014
Posted by: WasherBroken
from Cape Girardeau
Expertise:Expert
I have had this washer for less than a year and it has broken twice. The last washer I owned I had for 10 years and never had to have it repaired.
This washer is cheaply made. It has broken down twice on us. The pump broke the first time, and electrical the second time.
Samsung Repairs takes a long time for repairs so be prepared to go to the laundromat.
Overall, extremely poorly made product.
Do not make the same mistake I made and buy this product. It is not worth the extra money you pay as it will most likely break.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stay away from samsung washers!
on June 15, 2014
Posted by: Wishididntbuyit
from Michigan
Do not buy ! The washer worked fairly well for 16 months. I did not like that I could not wash waterproof mats. I also have very dirty kitchen rugs & mats because I can't wash those either (nothing with sand can be washed. My old washer faithfully cleaned my rugs after I shook them out. Why did I "upgrade"?) I'm also disappointed that after spilling a small amount of bleach outside the bleach dispenser, the area around the dispenser started to rust. The rust has spread and this will someday become a functional problem. The big problem: after 16 months of use, the washer decided to become unbalanced. If there was a sensor that should have stopped the machine from spinning...it failed. The Unbalanced drum ground the top plastic ring against the inside of the washer face, spewing shredded plastic into the drum. I could handle ALL of this if Samsung offered even moderately decent customer support. But scheduling a repair and finding out details of the warranty have been painfully time consuming . I still have not even been able to schedule a repair because Samsung says "call our contracted repair company (you have to use one of their companies) and the repair company says they can't do anything without some authorization from samsung. I should just give up and use a washboard and bucket...that would be quicker than trying to get someone to fix the washer. (And I have no idea how much that would even cost at this point). The agents themselves were friendly and attempted to be helpful. Samsung just is not set up to offer the basic straightforward kind if help I am looking for. I regret the day I purchased this product and am sure I will never buy a samsung product of any kind again. If you are unsure of which brand of washer to buy...eliminate samsung from your list!!
Pros: quiet
Cons: Poor quality, Did not meet expectations, terrible support ...terrible!!!!, can't wash waterproof items, bleach dispenser rusts very easily, can't wash anything even a little sandyper manual
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not Happy
on April 17, 2014
Posted by: MotherFairee1
from Silvis, IL
Expertise:Expert
Purchased this washer in August 2012, on Monday April 14 2014 it broke. Was on a spin cycle and it made a huge noise then came the water out from the bottom. Drain pump busted off bottom of the tub and the seal was misformed according to a service tech. Tech had to order a new pump and seal. Will be without a washer for 7 days approx. Extremely unhappy! When we went looking for a washer in 2012 we were guaranteed this was the best washer to get...NOT!
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Frequent Repairs Required
on June 24, 2014
Posted by: DissapointedInNorthernVA
from Springfield, VA, USA
Expertise:Intermediate
Within the first 12 months of buying this product stopped working twice, once because of a broken water pump and once because of broken electrical wires inside the unit. In the 13th month, just outside the 12 month warranty period, water pump breaks again, flooding my basement.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Ms. SamsungHQJune 27, 2014
DissapointedInNorthernVA,

I'm very sorry to hear about your experience. Please contact our Support Team through this link for assistance: http://www.samsung.com/us/support/service/request

Thank you,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This product did not met expectations
on July 4, 2014
Posted by: Day2Day
This product broke down frequently and flooded the house repeatedly. Very disappointed in the product and had to replace it with a different brand.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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