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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 289 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
18
1 Star
35
77%of customers recommend this product.
(
216 out of
279)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
Big capacity, well designed
on November 5, 2012
Posted by: Arrowrock
from Fort Wayne, IN
Expertise:Expert
After too many repairs on the old fridge, when it stopped cooling after eight years, we looked for a new one of a different make. Their repairman can go back to sleep. The biggest fridge I found with no water/ice in the front door was this Samsung. We like the French doors, the shelf layout and the digital temperature displays. The door bins that hold gallon jugs of milk are handy. I think the bottom freezer drawer is a more energy efficient design than the side by side and top freezer types.
This is our first ice maker, and it does work OK. But it will fill the bin too full and spill ice chunks behind the freezer drawer. We have to watch the ice level and use the "ice off" button fairly often. This issue was not serious enough to deduct a star from the rating.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on August 1, 2013
Posted by: jpoamo
from Santa Rosa, CA
Just purchased this refrigerator after reviewing the Consumer Reports and love it. Plenty of room, quiet, easy to set up, and works great.
Pros: Bright display, Inexpensive
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
small problem that was fixed
on May 19, 2014
Posted by: Yllasurty
A very good product aside from a small problem that seemed to be easily fixed. The ice maker was causing problems with noise when dispensing water. The repair guy changed out the part and we haven't had a problem since.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung French Door
on May 19, 2014
Posted by: Kevin1933
from Tavares, Florida
Expertise:Expert
This refrigerator is excellent. No issues and what a great value.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Water dispenser broke twice in less than a year!
on June 2, 2014
Posted by: DisappointedAlso
Our fridge is less than 2 years old and the water dispenser has broken twice is less than a year! We thought we were buying a quality product from a technology leader, but this product is a failure.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi DisappointedAlso.
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water dispenser broken. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this video to guide you on the issue.
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405470
^Camille
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water dispenser broken. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this video to guide you on the issue.
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
Also, I have included your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144405470
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Build Quality
on June 15, 2014
Posted by: remynwrigs
We really like the lay out of the fridge and how it can be customized. Unfortunately, within a year 2 drawers have already cracked from normal wear and tear. They use cheap plastic. We definitely would not buy a Samsung fridge again and would not recommend. It's unfortunate, because we like their brand products in other areas.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 11, 2022
Hi Remynwrigs,
Thank you for sharing your experience with us. We are saddened to hear about your recent experience with your Samsung Refrigerator, as the drawers cracked. I understand how inconvenient it can be when pieces of equipment are defective. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Visit samsungparts.com should you wish to replace and purchase the drawers.
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESP/AA
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789133
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
HUGE DISAPPOINTMENT!
on October 18, 2015
Posted by: Catkey
from Chicago, IL, USA
Expertise:Beginner
This is the worst appliance purchase we have ever purchased. The ice maker has gone out at least a dozen times. I have a constant leak under the deli drawer where we need to keep a towel there to absorb all the water. Frost continues to build up in the freezer. The door spring sprung and it never closes as it should. The door alarm is the most aggravating thing ever!!!! I have looked everywhere to try and disconnect. How are you supposed to clean the fridge when you have the stupid alarm beeping all the time?!?!?!? Today we had to defrost the fridge because evidently the ice has built on the freezer fan and It woke me out of a dead sleep. When I investigated online, a common occurrence with this product. Very disappointed, can't wait to replace!!! And it won't be with another Samsung product!
Pros: Bright display
Cons: Poor quality, Too big, Not high def, Did not meet expectations, poorly constructed, loud and obnoxious alarm
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 14, 2022
Hello Catkey,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number: 1144598424
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number: 1144598424
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about it
on January 26, 2013
Posted by: LovetheSam
from New Port Richey, FL
Love everything about this from the nice LED lights to the hidden ice maker. Great drawer space and organization. Nice one Samsung !
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US