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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 289 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
18
1 Star
35
77%of customers recommend this product.
(
216 out of
279)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
Great Features but not enough ice.
on February 7, 2015
Posted by: csc340
from Pittsburgh, PA, USA
Expertise:Beginner
We really like the design. The ice maker is working but the quantity is insufficient.
We have to get a bag of ice from the store once a week.
We have to get a bag of ice from the store once a week.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good a value for money
on March 15, 2015
Posted by: 2Frugal
from Rosenberg, Tx
Expertise:Intermediate
We gave only had it for 1 month in a new house. It does make some noises, but not loud enough to be bothersome. One thing it is missing is a tray for eggs in the door, but we cut the top off a one dozen egg carton and use that. So far we are totally pleased with it.
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Ms. Samsung, HQ, March 16, 2015
Thanks for the feedback, 2Frugal!
- Ms. Samsung
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 22, 2015
Posted by: VeryVeryVeryDisappointed
Very disappointed to find out that there is NOT a cover plate for the wheels in front of the refrigerator. Very, very disappointed in how this looks.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Camille , Samsung Care, August 12, 2022
Hello,
We apologize that your experience with the Samsung refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144794252
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the Samsung refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144794252
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on May 24, 2015
Posted by: bpgolfs
from Summerfield, FL 34491, USA
Expertise:Intermediate
We are delighted with our new Samsung refrigerator. It has many convenient storage areas with marvelous temperature controls. It's a beauty.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
OMG!
on June 3, 2015
Posted by: LMSamsung
from Mount Pleasant, MI, USA
Expertise:Intermediate
This refrigerator is the absolute best I have ever owned. There is so much space, all shelves are easy to see. The lighting is magnificent. Freezer holds much more than I originally thought it would just looking at it in the store.
Couldn't ask for a better value! Buy this!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Don't buy if you have well water
on July 28, 2015
Posted by: DripDrip
from Illinois, USA
The inside water dispenser leaks continuously and we had a service person out. He said that it is due to us being on a well and there is air in the lines all the time from a well. That will cause the dripping. I LOVE the refrigerator other than that. In fact, I had this model in our old house, and bought it again in our new house. Buyers should be aware of this problem PRIOR to buying a refrigerator that constantly has a puddle inside of it:(
Pros: Inexpensive, Bright display, Durable
Cons: Did not meet expectations, water dispenser leaks inside refrigerator
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall OK
on August 28, 2015
Posted by: CCQC
from Texas, USA
Expertise:Beginner
I bought this model back in Oct 2013. It's big and has lot of space for storage. The ice maker is noisy and sometimes does scare my family who thought that there were someone knocking on the wall or trying to break in. But, overall it's okay. Recent;y, the gaskets on both french doors have started to curl out. Hence, it's not tightly sealed. I can hear hissing sounds every time after I shut the doors. Not sure if the gasket replacement will be covered by warranty or not. I just hope that my electricity bill will not be spiking up.
Pros: Bright display, lot of space for storage
Cons: gasket wear out in less than 2 years
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello CCQC,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the ice maker is noisy and the gaskets on both French doors have started to curl out. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA for the warranty coverage of your product. You can also visit this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580058.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the ice maker is noisy and the gaskets on both French doors have started to curl out. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to guide you on the issue.
If repair or replacement is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA for the warranty coverage of your product. You can also visit this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580058.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great value only 1 problem
on September 25, 2015
Posted by: trofman
from michigan
The only this that we dislike about our new fridge is it makes ice very slow. There is only two of us and the ice bucket has never been full. Even if we have been gone for several days.
Pros: Bright display
Cons: makes ice slow
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US