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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 287 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
17
1 Star
34
78%of customers recommend this product.
(
216 out of
278)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
Well designed
on July 26, 2013
Posted by: Benton2
Has really nice lighting. Really like the design...user friendly. Shelves and drawers are easy to use.
Pros: Bright display, Inexpensive, Realistic color
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Fridge - Hate the Doors
on September 14, 2013
Posted by: Fragile
Expertise:Intermediate
The refrigerator is very nice, big and roomy. Freezer has lots of room too. However, I repeat however, I have never seen such cheap doors. You just look at the door and you get a ding. I am serious, we bought black and every time I turn around there is a ding. We have no kids and are not by any means rough on our appliances. I can only imagine what would happen if you had kids.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The fridge that is really cool
on September 25, 2013
Posted by: Argonauta400
Awesome product, very efficient, contains the features we were looking for, like internal water dispenser, also has very good design and is a great addition to our kitchen.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great product
on January 23, 2014
Posted by: Goodlooking
We are very happy with our new Samsung French door refrigerator, it is roomy, and really pretty, black is back.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge!
on April 4, 2014
Posted by: rachel5489
from Charlotte, NC, USA
Expertise:Intermediate
We love our refrigerator. It is very spacious yet well-lit. The shelves are easy to adjust. The temperature controls are easy to read and use. My favorite feature is the dinging noise the fridge makes when a door has been open for too long--a great feature for a busy mom!
While the water dispenser being inside the refrigerator makes for a nice sleek looking outside, it isn't very convenient as I don't want to open the fridge and wait with the door open to fill up a cup of water. My only other (slight) complaint is that the fridge sometimes is a tad noisy which is bothersome sometimes as our kitchen is open right to the living room, where we mostly hang out.
While the water dispenser being inside the refrigerator makes for a nice sleek looking outside, it isn't very convenient as I don't want to open the fridge and wait with the door open to fill up a cup of water. My only other (slight) complaint is that the fridge sometimes is a tad noisy which is bothersome sometimes as our kitchen is open right to the living room, where we mostly hang out.
Pros: spacious, looks great
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost excellent
on May 19, 2014
Posted by: Wasi
from Port Orange, Fl.
Expertise:Intermediate
The refrigerator looks great lots of room and I love the fact that the water dispenser and ice maker are not at the door. I know a lot of people that have units with those features built in the door and are broke or not fully functional.
The only thing I don't like is the frost build up in the freezer.
Pros: Bright display, lots of room, internal water dispencer, internal ice maker
Cons: frost in freezer
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Noisy
on November 10, 2015
Posted by: rpmo
from Eattle, wa
Expertise:Intermediate
Very noisy random pops and bangs. Especially bothersome at night.
Pros: Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi rpmo.
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water in Stainless Steel very noisy. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401034
^Camille
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water in Stainless Steel very noisy. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144401034
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of Shelves
on July 28, 2020
Posted by: AUBREY GRAY
from lexington ky
we have had our refrigerator for just 2 years, so out of the warranty window but now we have had two of the door shelves crack right in half across the bottom and spill all of its contents over the floor. we are not hard on our refrigerator at all and just use it normally. they were even on the side of the refrigerator that we use the least. i tried to contact samsung to get them replaced but the shelves are super expensive and they are not willing to help. i feel like they just make products that just outlast the warranty and then just shrug their shoulders and don't help.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Pat, Samsung Care, July 30, 2020
Hello, I would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Pat
Written by a customer while visiting Samsung US