 |
Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 287 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
17
1 Star
34
78%of customers recommend this product.
(
216 out of
278)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
Very nice but very noisy
on July 25, 2017
Posted by: Sindaboo
from Alabama
Expertise:Intermediate
I only have one complaint... it mostly only happens when the ice maker is on but also when it is off just not as bad. The noises it makes really frightens me sometimes, so much so that I have actually walked round my house with a weapon looking for an intruder! It pops and makes cracking sounds, I can hear it from another room over very loud music while in the shower - a lot of other background noise happening so it seems odd that I can still hear the popping! But I do love the overall design & look, very sleek & sharp.
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
New Refrigerator
on August 7, 2017
Posted by: BestBuy4me
from Cassopolis, MI 49031, USA
Expertise:Beginner
I love the new refrigerator. The Geek boys were so polite and explained again all the features. Only problem right now is two of the slide out shelves will not slide out. They have been reordered for us and when they arrive we will be in great shape. Hope to have this appliance for years to come.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love It So Far
on September 3, 2017
Posted by: jbwvu
from Raleigh, NC, USA
Only had it for a week but so far love it. Went from a two door design with ice and water on the front to this french door model with water inside and can't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Water System/Door/Paint
on September 12, 2017
Posted by: Ellabellaswella
from Los Angeles, CA, USA
The Water System: Have run the water through 1st and tossed. Still cannot drink. Any ideas? The Rt door is not flush at the top with the left door. Very light vertical scratches on front door. The freezer door handle came off when I opened. I did fix myself.
Pros: Bright display, Realistic color, Inexpensive, Built-in speakers, great crispers
Cons: door problems
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Stepping Into the 21st Century
on September 14, 2017
Posted by: AndILikedItThatWay
from Oklahoma, USA
This is a replacement for a 10 yr old unit. We have never had water in the door or even connected ice makers for a few reasons. First the eternal threat of returning from a night or weekend out and finding your house flooded because of the compression fittings used in most of the water hookups. Second the ice always seems to retain some of the freezer odor. Third the sacrifice of storage space when considering water and ice in the door. At the urging of our children we purchased this model because it has the water dispenser inside and since we were connecting the water we decided to let the ice maker operate also. BTW the water connections are no longer compression fittings but o-ring seals. Of course one end depends on your house connection.
After a week I am somewhat pleased with the convenience of the water dispenser. I also like the filtered water. However the inside water dispenser seems to always leak after using. Not a lot, perhaps 1/2 of an ounce. I have researched it online and there are two solutions, 1. keep your cup under the water stream until it stops. We do that. It is not the problem. 2. Wait until all the air is out of the system, or if it persists then air is entering the system and must be repaired. Well, it's been a week and it continues to leak. It's not worth tearing apart but it is an annoyance.
The Cool Select Pantry drawer doesn't come out far enough. It is hard to get to items in the back since it is a shallow drawer (top to bottom).
Love the freezer door. The handle seems to solve the problem of the hard initial pull it takes to break the seal. Also love that the top drawer of the freezer comes out with the door.
The lighting is great.
The door bins are extra deep. No problem holding two gallons of milk in each one. Which we do.
The Quick Space Glass Shelf seems cool but can't seem to find a use for it yet.
The ice maker is a bit loud but I suppose they all are. It takes three days to fill an empty ice tray. Since I have never used an ice maker before I don't know if this is normal. It seems to meet our needs.
Great value.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
An Outstanding Refrigerator
on November 2, 2017
Posted by: Sthlete
from Austin, TX, USA
Expertise:Intermediate
This refrigerator meets all our needs. It holds a lot of food, keeps everything cold, and allows us to easily find what we need. The design is very efficient and it looks great, too. The drawers and shelves are heavy duty, so we expect many years of service out of it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker Goes bad after a short while - I could not recommend this appliance
on January 2, 2018
Posted by: DIYEd
from South Florida
Expertise:Expert
Purchased this "fridge" as a total new home appliance package 10/2013. Ice maker broker after 1 year and when purchased replacement from Samsung is not the original design as when manufactured at factory. Ice maker leaks water and ice constantly freezes not allowing the ice maker to work properly. I constantly (monthly) have to break ice in order for ice maker to work. Resetting ice maker no longer works. Now we are at a point where the ice maker does not make ice anymore. First repair service requested in 2015 and just scheduled another service visit. I could not recommend this unit. Look at another brand but more important, pay attention to warranty coverage, extended warranty if one is available and read the reviews from folks who have had the unit for a while. When an appliance is new everything works great. It is when the unit is a few years old that the quality is recognized. Not impressed with this unit at all. I will outweigh the cost to replace "vs" repair.
Cons: Did not meet expectations, Poor quality, poor ice-maker design
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello DIYEd,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator broke after one year. We apologize for the inconvenience this has caused you, especially with the replacement causing a leak in the ice maker. Ice constantly freezes, not allowing the ice maker to work correctly. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556132
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator broke after one year. We apologize for the inconvenience this has caused you, especially with the replacement causing a leak in the ice maker. Ice constantly freezes, not allowing the ice maker to work correctly. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556132
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Beware
on October 6, 2018
Posted by: Janet G
from Woodinville WA
Expertise:Intermediate
Have had this fridge for 21 months. Was great for less than a year. The interior shelves are split with a mounting bracket in the middle. Over time the shelves starting sagging in the middle, will not stay together, and make the space below practically unusable except on the sides. Found that the screw holding the bracket in place does not seem to connect to anything to anchor it, so the bracket is loose and does not support the shelves, even when they are totally empty. Ridiculous.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, July 15, 2022
Hi Janet G,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator interior shelves sagging. We understand how important it is to store our food in. We will surely notate this feedback for better products and services in the future.
To replace your refrigerator's bins, shelves, or drawers, you may visit https://www.samsungparts.com/Default.aspx and search for your refrigerator's model code. All available parts will appear, and you can purchase what you need.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144698656
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator interior shelves sagging. We understand how important it is to store our food in. We will surely notate this feedback for better products and services in the future.
To replace your refrigerator's bins, shelves, or drawers, you may visit https://www.samsungparts.com/Default.aspx and search for your refrigerator's model code. All available parts will appear, and you can purchase what you need.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144698656
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US