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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 287 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
17
1 Star
34
78%of customers recommend this product.
(
216 out of
278)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
ALL the shelves on the door have cracked
on December 1, 2018
Posted by: KSirico
from Mt. Marion NY
Expertise:Expert
I bought this a little over a year ago and recently ALL the shelves on the door have cracked on the bottom
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Poor
on December 17, 2018
Posted by: unhappy man
from oregon
Expertise:Intermediate
I have the 3 door and when you open the left door, if you even breath on the flap it will flop open and when you shut the door it slams into the other door. very poor design. I looked another brand and it is a lot stiffer so it is less likely to flop open. So from now on I will stay with the brand I have had for years, much better product.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 18, 2018
Samsung thanks you for taking the time to provide your feedback. Your feedback ensures improvements are made so the experience continues for everyone. Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Refridge works great but water dispenser broke.
on January 2, 2019
Posted by: lacadre
from Raynham, MA
Expertise:Intermediate
Bought this unit less than two weeks ago and the water dispenser broke. Won't deliver water. Heard something snap inside plastic cover of water dispenser.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, January 30, 2019
I realize your experience has been less than ideal, and I definitely
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139085069.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139085069.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Sleek but weak
on January 17, 2019
Posted by: Mooftwo
from California
Bought about 3 years ago and we’ve had so many issues with it. First being extremely loud. Then ice and water were doing it own thing. Then it leaked water. Then finally stopped cooling. After some research found that Samsung refrigerator and cool but don’t last long. Very disappointed
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2019
Mooftwo, thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
popping noise
on February 16, 2019
Posted by: madmaninvegas
from las vegas,nv
Expertise:Intermediate
after all these years my refrigerator still makes a poping noise like someone is smaking the unit i ask them what causing this they said it just settling in and would go away. guess again they were wrong !!!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 19, 2019
madmaninvegas, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns:
*Normal Refrigerator Sounds and Operational Noises: http://bit.ly/2Bdu4ki
Thank you for being a part of the Samsung family! ^Cat
*Normal Refrigerator Sounds and Operational Noises: http://bit.ly/2Bdu4ki
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
SLOW Ice Output
on May 4, 2019
Posted by: anniemae35
from Chicago, IL
Expertise:Expert
This is a nice roomy refrigerator, but the ice is extremely slow coming out of the shoot! I can stand for 1/2 minute just waiting for my cup to fill with ice. If you need ice for a party or to place in a bucket, it will take a couple of minutes. I’m a huge ice lover and this just doesn’t fit the bill for me! I have to keep it now, but buyer beware if you use a lot of ice. It’s very frustrating!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 6, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
SLOW Ice Output
on May 4, 2019
Posted by: anniemae35
from Chicago, IL
Expertise:Expert
This is a nice roomy refrigerator, but the ice is extremely slow coming out of the shoot! I can stand for 1/2 minute just waiting for my cup to fill with ice. If you need ice for a party or to place in a bucket, it will take a couple of minutes. I’m a huge ice lover and this just doesn’t fit the bill for me! I have to keep it now, but buyer beware if you use a lot of ice. It’s very frustrating!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 6, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Quality
on May 20, 2019
Posted by: Incredibly Disappointed
Expertise:Intermediate
We purchased this model a few years ago, and it has proven to be one of the worst investments we've ever made. Within 6 months, the fan/coils behind the back panel froze over, resulting in hot hair being pumped into our refrigerator and spoiling everything inside. The only "fix" was to remove the back panel (after allowing the coils to thaw for 12-24 hours), dry off the fan, and reinstall everything. We now have to do this every 3 months. Avoid this product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US