 |
Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 287 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
17
1 Star
34
78%of customers recommend this product.
(
216 out of
278)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
3
Not happy with it
on July 4, 2019
Posted by: cp1002112
at 3 stars, this is the best of the 4 appliances i bought. seems to cool ok but the handle already fell off and at the top of the door, the plastic is wearing away
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, July 8, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Reliable, until it wasn't
on September 1, 2019
Posted by: Philly Eagle
product worked flawlessly right up to the end of the service warranty. cooling issues (which i found out after the fact are common with this product) are common due to cheap internal materials
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, September 3, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge not cooling, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140348564.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16560
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16560
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY- You WILL be disappointed
on October 12, 2019
Posted by: Nathan
from Brooklyn, NY
ice maker doesn't make ice. being sued for defective ice makers. a pool of water under the pantry drawer. shelves on the door break easily. you will be disappointed in this samsung fridge. stay away.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Dont Buy
on February 9, 2020
Posted by: Ruthanne
avoid avoid avoid! even the review won't let met post what happened.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 10, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Lemon from the word go.
on May 4, 2020
Posted by: MrsBoothroyd
completely baffled by all the positive reviews. first the water dispenser stopped, then the ice maker, and now it will not stay cold. total lemon.
never again, samsung.
never again, samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 25, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrade
on May 20, 2020
Posted by: Steve
from Matthews
[This review was collected as part of a promotion.] this thing is so loud you can hear it over the tv in the other room. sound like they forgot the refrigerant oil. service tech came today, manually turned it on and said that's how they sound and left.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, September 19, 2020
I realize that must have been frustrating to deal with. Our technicians are normally our eyes and ears, but if you would like to personally send us a video so we can take a look. Please reach out to our Social Media down below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
3
Works great but lacks a few things
on May 28, 2020
Posted by: Denise
from Texas
[This review was collected as part of a promotion.] cooling and ice work great. the only thing i hate is the fruit and veggie drawers are not on sealed so leaves or stems get stuck and you cannot remove them so it looks a little messy.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Pat, Samsung Care, September 17, 2020
Thank you for your feedback, Vzaka. We value your opinion here at Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer not staying cool
on June 13, 2020
Posted by: PJEB3
from California
this refrigerator has worked fine for just over a year and a half and now the freezer doesn't stay cool., drifts up as much as 10 degrees before we have to use the power cool to drive the temp back down before our food thaws out.
have tried all the reset procedures and cleaned the coils and intake vents, doesn't help
after reading though the forums it appears this is a chronic problem with samsung freezes.
this frig isn't even 2 years old so it's just out of warranty, figures.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 28, 2020
Hello! Thank you for sharing your concerns with us, we're here to help! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US