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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 287 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
17
1 Star
34
78%of customers recommend this product.
(
216 out of
278)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
Loud and Noisy
on June 28, 2020
Posted by: ABNOISY
i've owned the refrigerator less than 2 years. it is now making a loud buzzing noise. i searched the internet and found that this is a common problem with samsung refrigerators. it's caused by ice build up around the fan. there are videos on how to fix this problem but it's not an easy fix for the average consumer. samsung should have fixed this design flaw years ago.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Thank you for taking the time to share your experience with us. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung 26 cu. ft. French Door Refrigirator
on July 17, 2020
Posted by: Anonymous
from Fort Myers, FL
bought this samsung 26 cu ft. french door refrigerator with filtered ice maker in white on june 2020
this is a very loud refrigerator from start to finish, my 10 years old refrigerator is way quieter. ( very embarrassed when family members and friends asking about the noise)
it looks like this is a common problem with samsung refrigerators.
this is a very loud refrigerator from start to finish, my 10 years old refrigerator is way quieter. ( very embarrassed when family members and friends asking about the noise)
it looks like this is a common problem with samsung refrigerators.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 15, 2020
Hello! Thank you for reaching out to us, we're here to help! Here's a troubleshooting link that will resolve your concerns https://bit.ly/3mrlKEf
Written by a customer while visiting Samsung US
Customer Rating
1
Warranty expired now it broke.
on July 22, 2020
Posted by: TIM DIMENNA
warranty expired 1 year ago. now it won't cool properly or hold a temp.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung doesn't stand behind their product
on July 26, 2020
Posted by: Anonymous
from Overland Park, KS
this new refrigerator was delivered to our home on june 2nd. literally 2 weeks after we started using it stopped cooling, the freezer. the repair company samsung assigned to us needed to order parts for repair (1.5-2 weeks). by july 17th, have heard nothing from repair center, so i called samsung for help and was told that all parts were not in. i asked for a replacement or refund and they said no because product was not "defective". since then the refrigerator portion has also stopped working. it is now the 26th of july and i still have no working frig or freezer in the house. worst service ever!!! last samsung product i will ever purchase. i really just want my money back at this point, but with samsung i doubt that will ever happen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 28, 2020
I can understand why you are frustrated and we appreciate you providing this feedback. Samsung stands by providing quality customer services to all our customers. If you would like to reach out to us through a different method of contact; You can do so by reaching out to us using one of the following links below. Thank you! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
A Menagerie of Failing Parts
on August 17, 2020
Posted by: NachoFoot
every part of this fridge is now failing. the shelves were the first to break (all of them including the deli drawer). now, after 5 years, the compressor struggles to cool and the control board is now kaput. the fridge will not accurately report temperatures and i had to put in a separate thermometer since the fridge was 15 degrees off of the correct temp! i don't think the next fridge will be a samsung.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 18, 2020
My sincerest apology you had to experience this. If the unit is no longer cooling, I would recommend having a technician take a look at the refrigerator. You can do so by using this link: https://www.samsung.com/us/support/service/locations/. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Fridge started falling apart week after buying
on August 25, 2020
Posted by: AmyAmyk
from Indiana
the fridge had parts break off a week after buying it! samsung said they couldn't fix or replace so offered to refund (after weeks of me calling) then are now not going to. 100 % horrible. they also continue to delete my reviews. so sad cuz i loved samsung products. never again.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, August 26, 2020
Thank you for bringing this to our attention. I checked your account and it looks like we are continuing with those accommodations. If you have any questions, please contact us by using one of the methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Refrigerator fan keeps icing up
on October 2, 2020
Posted by: Richard
from Alpharetta, GA
we purchased our samsung refrigerator in september 2017. in july of 2020, we started to hear a rattling noise from the fan; several days later, the refrigerator ceased to cool, and we now know that this was because of ice build up around the fan. since we were still under a service agreement, we were able to get the refrigerator repaired by a samsung technician; this included replacing the inside back panel and fan unit.
it is now october 2020, and we are hearing the same fan rattling again. given that we are now outside our three year service agreement, and given that we need to keep the refrigerator in use, we are for the moment using a hair dryer on the back panel to try and thaw it without removing the panel as a stopgap. our next refrigerator will not be a samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 5, 2020
We would like to inquire further about this matter. We want to get this back working so you can go back to enjoying your product. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Love the fridge except it keeps breaking.
on October 29, 2020
Posted by: anutterhokie
first i love this fridge however it keeps breaking and it is less than 6 years old. parts so far - ice maker tray, water dispenser button, door openers, thermostat, and defrost heater. now the hinges need some attention. we have an old refrigerator from the 90s in the garage that still works fine. makes it hard to continue to be a samsung fan.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 30, 2020
I hear your concerns, and I have a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Pat
Written by a customer while visiting Samsung US