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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 287 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
17
1 Star
34
78%of customers recommend this product.
(
216 out of
278)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
1
Fridge broke down after 3 years.....
on November 26, 2020
Posted by: Peter
exactly 3 years and 2 months after purchasing this fridge, the cooling in the freezer and fridge started to fail. the soonest service quick could send a technician was about 5 days. at this point, i had to throw away most of my food. technician arrives and performs diagnostic, and determines a part needs to be replaced. service quick calls me 5 days later to arrange an appointment that was about a week later. 3 weeks later, with a completely broken fridge, the technician arrives and does some repairs. the fridge works for a week, then completely loses cooling again. i expect this to take another 3 weeks to repair.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 27, 2020
I understand where you are coming from and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142666236
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142666236
Written by a customer while visiting Samsung US
Customer Rating
1
very dissapointing
on May 20, 2021
Posted by: jzetco
from ohio
i have ice coming out of the back of the inside of the refrigerator, my ice maker doesn't work consistently. it either over flows the bin and half of that is crushed ice, or it doesn't work at all. when i hit the reset button i hear the ice maker move and then nothing. the fridge is only 4 years old. i have had problems with my samsung washer also. i'll never buy a samsung appliance again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 21, 2021
Thanks for leaving this feedback, Jzetco. We're happy you took the time to share your experience regarding your French Door fridge. I wish it were under better circumstances, however. The best course of action right now would be setting up a service repair. We can do it for you, or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality
on January 31, 2022
Posted by: francine
from NJ
ice maker stopped working within 3 years of working. sporadically made ice once every 6 months. ice tray fell off and dangles now. water collected underneath deli tray and froze so deli tray would not open. fridge needed to be taken apart and defrosted from inside back cover multiple times by repairman. water dispenser button stopped working after 4 years and was replaced 2 times. now water does not come out at all 7 years into purchase. easily dents as well.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsungcare, January 31, 2022
Hey, Francine. I would like to apologize for the inconvenience this has caused you. I know this situation must have been rough for you. I wish there were more options for us, other than service repair. Unfortunately; this is the only method we can suggest resolving this concern. You can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Awful
on February 7, 2022
Posted by: Debbie Joyce
this refrigerator seems to fluctuate both in the refrigerator and freezer compartments. i can never get consistant temperatures no matter if the fridge and freezer are full or half empty. my biggest pet peeve is cleaning bins and shelves...awful awful awful. i had something leak from the top shelf all the way down and the produce bins seem to have small holes in them which filled with the leaked material and i cannot clean. it looks beyond disgusting. the nooks and crannies that are inaccessible for cleaning are awful. never again would i buy a samsung refrigerator. all my other ones cleaned up nicely. very sad that these bins and shelves aren't sealed better.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, February 8, 2022
I realize this is not ideal. I sorry you have to go through this with your refrigerator. If you have any questions. Please feel free to contact our Social Media team by using the links below. Thank you for your review. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Trash!
on August 26, 2022
Posted by: Chris
dont bother with this! it’s complete trash! doors broke after 2 years and the “10” year worranry os comoleatly useles simce it only covers a very limited amount of things. i personally will never buy another samsung appliance again.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 29, 2022
Hi Chris,
We are saddened to know that your doors are broken and that the limited warranty that goes with the refrigerator does not cover the doors.
It would be great if you could give me just a few more details on what broke on the door(s) of the refrigerator so we can assist better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
We are saddened to know that your doors are broken and that the limited warranty that goes with the refrigerator does not cover the doors.
It would be great if you could give me just a few more details on what broke on the door(s) of the refrigerator so we can assist better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on April 21, 2023
Posted by: RockG
from California
Terrible refrigerator. Many things went out in its first 2 years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 26, 2023
Greetings,
We appreciate you informing us about your unit, RockG. We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145709240, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate you informing us about your unit, RockG. We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145709240, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy a Samsung fridge!
on August 3, 2023
Posted by: Aspen81
from Aspen, CO
I’ve had this fridge for less than 5 years and everything has broken! The fridge stopped cooling, we got that fixed, but now there’s water pooling at the bottom. And the freezer won’t get cold enough to keep anything frozen…tons have food gone to waste. Don’t buy this fridge!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 8, 2023
Greetings,
We know the importance of a working refrigerator in our daily needs to store our food. Let us share the steps to help you.
Please follow the directions on the link below. Also, watch the full video for tips and click all the embedded words.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Here's another link if the freezer is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146121848, which will help our team pull up your information.
^Rainly
We know the importance of a working refrigerator in our daily needs to store our food. Let us share the steps to help you.
Please follow the directions on the link below. Also, watch the full video for tips and click all the embedded words.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Here's another link if the freezer is not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146121848, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US