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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 287 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
17
1 Star
34
78%of customers recommend this product.
(
216 out of
278)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
my new refrigerator (RF261B)
on May 20, 2014
Posted by: byao
from San Diego, CA, USA
Expertise:Beginner
Since I got this Refrigerator in 12-8/2013, until now everything is good (see above) except for big noise sometimes, such as "ba-ba-" or" pi-pi", the noise can hear on my home upstairs . But when I check this problem in company's website, said its normal. I don't know its noise will disappear later. That my comment.
Pros: Bright display, Realistic color, much space
Cons: sometime big noise(short time)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
convenient access
on October 26, 2014
Posted by: tommy1skunk
I have owned the French door bottom freezer refrigerator model RF261BEAESR for 2 years I purchased it new and have enjoyed all of it's featured , but do have a problem with a very loud popping sound, but have gotten use to it. The most annoying problem is the ice maker , when you slide the freezer opened the ice falls behind the drawer , other then shutting the ice maker off and on manually, does anyone have a suggestion to fix this annoying problem?
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Noisy icemaker
on December 27, 2014
Posted by: Habu2u
and Ice falls to bottom of fridge Filtered water from fridge is slow not much confidence in structural integrity of plastics used
Pros: Bright display
Cons: Poor quality, noise
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello Habu2u,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as the ice maker is noisy and the ice falls to bottom of the fridge. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to help you understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01203469/ to guide you if your ice maker makes too much ice.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579688.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as the ice maker is noisy and the ice falls to bottom of the fridge. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to help you understand the noises coming from your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01203469/ to guide you if your ice maker makes too much ice.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144579688.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
3
This is good product
on January 17, 2015
Posted by: CINCIRA
from Cincinnati, OH, USA
Expertise:Intermediate
While running, it makes noises inside the refrigerator. The ice maker is also noisy, and the water dispenser did leak. The doors in the freezer when rolling make a noise.
Pros: Realistic color
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi CINCIRA.
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water in Stainless Steel noise and water dispenser leak. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144400631
^Camille
Thank you for reaching out regarding your 26 cu. ft. French Door Refrigerator with Internal Filtered Water in Stainless Steel noise and water dispenser leak. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144400631
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
great function, value, space, and appearance
on January 17, 2015
Posted by: ajarthur
from MT
Expertise:Intermediate
We've owned this fridge for over a year and we're very pleased with it! Roomy and maintains temps very well... I like the twin cool concept that does seem to help control the humidity in the fridge portion better. The interior is bright with LED lighting. Yes, the unit makes some odd noises once in a while when making ice or defrosting but our family doesn't even notice it anymore. We don't mind having the water tap inside rather than through the door... there's more space for bottles etc in the door instead. We like the dull stainless look also, because it hides the kid's fingerprints! We look forward to many more years of enjoyment with this quality fridge from Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good size refrigerator
on April 17, 2015
Posted by: Wolfpack29
from Las Vegas, NV, USA
Expertise:Intermediate
Great refrigerator except the water dispensing button inside the refrigerator isn't practical with most cups. The button is sunked in to wear its hard to press the glass against it to get water to pour out. Everything else is great so far.
Cons: water button feature inside the refrigerator
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ICE MAKER IS SLOW MAKING ICE
on May 24, 2015
Posted by: PWPOTE2000
from The Villages, FL, USA
Expertise:Intermediate
TOOK TWO DAYS TO START MAKING ICE , NOW IS SLOW KEEPING THE ICE TRAY FULL
Pros: Bright display
Cons: slow to make ice
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Caution
on October 8, 2015
Posted by: Solay
Looks good and has a lot of nice features, BUT this product is the noisiest refer we have ever owned. And it's not just the ice maker doing its thing, although that may be the crux of our problems, but I think a fundamental flaw in design. Throughout the day--but especially noticeable at night--this refer cracks and bangs loudly during operation. And when I say bang I mean loud enough to wake us up in the middle of the night.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello Solay,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that you like the features of your refrigerator despite the issue you're experiencing with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
I recommend you watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises your refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418554.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that you like the features of your refrigerator despite the issue you're experiencing with your refrigerator as it's noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
I recommend you watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises your refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144418554.
-Noraina
Written by a customer while visiting Samsung US