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Customer Reviews Collected from Samsung US |
Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average Customer Rating:
4
Rating breakdown 289 reviews
5 Stars
161
4 Stars
55
3 Stars
20
2 Stars
18
1 Star
35
77%of customers recommend this product.
(
216 out of
279)
Customer Reviews for Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
Tons of Space and Beautiful
on November 23, 2015
Posted by: TyGuy88
from Milwaukee, WI, USA
I couldn't be happier. We originally bought a Samsung side-by-side, but exchanged it for this due to the limited capacity that a side-by-side offers. This fridge has tons of storage space, and looks beautiful inside and out. I feel like I'm stepping into the future each time I open this thing. Ice maker works well and is neatly tucked away in the top drawer of the freezer (which opens with ease). There is a water dispenser on the inside left wall, so it does not take away any storage space having it on the outside panel. Personally, I think it looks so much nicer and slick without the water dispenser on the outside, plus there is nothing for our 2 year old to constantly click getting water/ice all over the floor. If you're on a budget, and in the market for a nice French Door fridge, buy this one. You won't regret it.
Pros: Inexpensive, Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Refrigerator started malfunctioning after 2 yrs
on July 17, 2016
Posted by: Dave9300
from Washington, DC, USA
Expertise:Intermediate
We bought our refrigerator after our old one kept freezing up, almost exactly two years later this refrigerator starting freezing up, in the last 5 months I have defrosted it three times, just waiting for the next failure to occur. I had done research on Consumer Reports prior to purchasing but this wasn't addressed. Just waiting for the next time I get to throw away food and spend 4 hrs defrosting and cleaning...
Pros: Bright display
Cons: Did not meet expectations, it is not reliable
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
4
Response from Samsung USBy Noraina, Samsung Care, June 8, 2022
Hello Dave9300,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it kept freezing up after 2 years of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ to guide you on the issue. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ and click on "Items freezing in the fridge compartment" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580007.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it kept freezing up after 2 years of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109344/ to guide you on the issue. Just click on "Frost in the freezer or refrigerator" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ and click on "Items freezing in the fridge compartment" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144580007.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
excellent value
on August 1, 2016
Posted by: avidbaker
from Capitan, NM 88316, USA
Expertise:Intermediate
I shopped many different brands and models before deciding on this French door model. The arrangement of the features matches what I need for ease of use. I like the bottom freezer drawers and it is well lit. It is quite easy to arrange the shelves in the refrigerator section and to find the items I am trying to locate. This model does not come with an ice maker, which I did not want. My water is too hard to make an ice maker an attractive feature, but there is adequate room in the freezer to store a bag of purchased ice.
The directions given before delivery made sure that the refrigerator would fit in the space in my kitchen.
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Roomy and quiet!
on September 7, 2016
Posted by: grenadier
from Northern Kentucky
Expertise:Intermediate
We had to replace our refrigerator after eight years and did a lot of research. This unit has a great warranty, is spacious, and saves on energy. I am amazed at how quiet this unit is! It would have been awesome if the cool select pantry was made as two separate drawers so you would only have to open one door to retrieve items but it is a great refrigerator. The freezer is huge and the door shelves save a lot of shelf space. I'm glad we purchased this unit!
Pros: roomy great looking, quiet, economical to operate
Cons: the water filter replacement is expensive
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on September 26, 2016
Posted by: hummingbird1
I didn't want an icemaker and water dispenser on the outside of the door. Love the way this model was designed--it fit my needs perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
FABULOUS
on January 2, 2017
Posted by: SDub
from Philadelphia, PA, USA
Expertise:Beginner
Really like this stainless steel fridge, very spacious and roomy! I don't like having the water and ice dispenser on the door, so that is why i chose this model. I was very surprised that inside the fridge there is a water dispenser built in! I get to have the dispenser on the inside and maintain the sleek minimalistic look on the outside!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Out of stone Ages
on January 13, 2017
Posted by: ReggieJD63
from Florida, USA
Expertise:Intermediate
We previously owned the Cream colored appliances, came with the house when we purchased it. This Samsung refrigerator is quieter, easier to get things in and out of and stainless steel just looks better. We can get more groceries in it same size, better layout. Build quality is far above our whirlpool,a little loud its still running fit for the garage. ;-} With an open floor plan low noise level is key.
Pros: Durable, dont have to replace cabinets..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great product
on January 16, 2017
Posted by: chihuahua
from Suisun City, CA, USA
very pleased with the look and performance. great price.
Pros: Inexpensive, the vegetable drawer space, plater space in meat and cheese drawer, good pressure in water dispencer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US