 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Very poor icemaker, plastic drawers are flimsy
on June 24, 2015
Posted by: Anonymous
from Orlando, FL
Expertise:Intermediate
Even when the ice maker is working it only holds enough ice for 3 drinks. Unfortunately, it usually doesn't work. At just over a year the ice maker began to frost up and then instead of falling into the bin, ice would stick to the side of the ice maker. Now I need to chisel ice cubes off the side of the ice maker about once a week. It's difficult to get done and takes about 10 minutes. After I'm done I do my best to clean up all of the tiny pieces of ice but they always end up dripping down the inside of the door. About a quarter cup of water all over every product I keep in the door makes my fancy looking 2 year old fridge feel like junk. I've read the ice maker in this refrigerator has lots of problems and replacing it won't fix anything.
The drawers have already developed spiderweb cracks across them and from what I'm reading, they will soon fail and need to be replaced with new drawers that will also last just over a year.
Pros: Inexpensive
Cons: Poor quality, tiny ice maker, ice maker needs to be defrosted weekly
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy Ms. Samsung, HQ, June 29, 2015
I'm sorry to hear about your experience with your Refrigerator, SteveOrlando. It's possible that the frost in the bin, as well as the issue with ice and water dripping down the door is a result of it not sealing properly. Please check the leveling of the refrigerator to ensure the seal between the ice chute in the door and the opening to the ice maker is secure and that the flap at the entrance to the ice maker can close completely so warm air can't get in.
Thanks for your feedback-
Ms. Samsung
Thanks for your feedback-
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 14, 2015
Posted by: HP4655
from Otter Lake, MI, USA
Expertise:Expert
I just love the Samsung brand. Everything we have has been great.
Pros: Bright display, Durable, interior lighting is great, shelves are great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 7, 2015
Posted by: CET503
from University Place, WA, USA
Expertise:Expert
Works great, super quiet, ice maker worked great and a lot of rooms.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, so good.
on September 19, 2015
Posted by: JumboHart
from Massachusetts
I have wanted a French door fridge for years and so far I love it. It's big and makes great use of space. For the most part the design and function is very good. I do have a few minor critiques, but that's usually the case with anything I buy as I am pretty picky. The ice machine is a little slow to dispense and often mixes in crushed ice even on the cube setting. I wish the full drawer for deli stuff pulled out a little further. Also wish there was a small tray under the water/ice dispenser to catch any drips/melt.
Again, though, overall I really like the look and function of this product and look forward to years of happiness using it!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love this fridge
on September 22, 2015
Posted by: Themi
from Schererville, IN, USA
Expertise:Intermediate
Have had no problems and vegies stay fresh longer.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We love our new Samsung refrigerator. Especially the quite and replenishment of ice.
on October 22, 2015
Posted by: Yacovmord
from Richmond, Texas
Expertise:Intermediate
Looks great with dark sides. Blends in well to our cabinets.
The 3 doors work very smoothly.
The nickel coated finish blends in well with our modern kitchens.
Shelves and ice maker are designed technically well.
Ice makers is fast and quite.
The large slide out freezer is Hugh and very easy to move in and out.
The size of the unit, fits very well into the opening of our kitchen.
We also purchased Samsung washer and dryer.
They also are excellent and have all the latest features.
We just moved into our new home and the Samsun appliances
Fit in beautifully.
All our Samsung products. Three flat screen tv's. Washer and dryer.
And refrigerator are extremely high quality.
The 3 doors work very smoothly.
The nickel coated finish blends in well with our modern kitchens.
Shelves and ice maker are designed technically well.
Ice makers is fast and quite.
The large slide out freezer is Hugh and very easy to move in and out.
The size of the unit, fits very well into the opening of our kitchen.
We also purchased Samsung washer and dryer.
They also are excellent and have all the latest features.
We just moved into our new home and the Samsun appliances
Fit in beautifully.
All our Samsung products. Three flat screen tv's. Washer and dryer.
And refrigerator are extremely high quality.
Pros: Inexpensive, Bright display, Durable, Lightweight
Cons: none to add.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very satisfied so far.
on November 5, 2015
Posted by: Blue324
Expertise:Intermediate
Very satisfied so far. Unit is quite and has many features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bought for the Samsung name
on November 16, 2015
Posted by: ToP7
from South Carolina
We bought this same model less than two years ago. Ice maker has been repair once for leaking into the fridge. Is now not making but a couple of dumps of ice each day, freezing up, and another service call. Less than impressed.
Pros: reasonable features
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi ToP7,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances, especially if the leaks on the refrigerator.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge, here's the best link for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610052
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience ice maker issues with our appliances, especially if the leaks on the refrigerator.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For leaking fridge, here's the best link for you.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:1144610052
^^Ross
Written by a customer while visiting Samsung US