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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Stick to TVs - This Fridge is TERRIBLE!!
on December 6, 2019
Posted by: Disatisfiedbuyer
[This review was collected as part of a promotion.] terrible product. the functionality conveniently falls apart the day the warranty expires.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 11, 2019
I see that we have you were currently set up for service and it is completed. Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Won’t buy Samsung appliances again
on December 19, 2019
Posted by: Steph W
bought this refrigerator in 2017 and the ice maker broker in a little over a year. the warranty expired. i called the helpline and they would only help if i bought another warranty.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140944362.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker headaches
on January 2, 2020
Posted by: Anthony56
from Mansfield, TX
i’ve had my fridge for two years. during that time, the ice maker has died twice. with the amount of money i spent on repairs i could have purchased a much cheaper fridge with a better ice maker.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 3, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Old reliable and looks great
on January 5, 2020
Posted by: Mike
[This review was collected as part of a promotion.] got this fridge as part of an entire kitchen remodel. my parents have the same model from 2012 when they redid their kitchen so it has been proven over time to be a solid, good looking fridge.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 6, 2020
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
2nd purchase
on January 31, 2020
Posted by: Cherbarn
[This review was collected as part of a promotion.] we had this very same fridge, in the home we sold, for 8 years. the only thing we did not like was the icemaker. we will see how the new one holds up.
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality product
on February 6, 2020
Posted by: regretfulbuyer
ice maker freezes up every 3 wks, have to defrost in order to make ice again. freezer periodically stops working. started 1 month after 1 year warranty ended. terrible product. dont buy!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 7, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141255801.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchase in my life
on June 1, 2020
Posted by: Steve
from Dallas
[This review was collected as part of a promotion.] not only does it freeze up completely, making no ice and loud noises constantly, it and wasted hundreds of dollars of food from the freezer 3 times and flooded my kitchen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! Here are two links that will help resolve your Samsung refrigerator concerns https://bit.ly/3crCVBf https://bit.ly/3mORhAe ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on June 28, 2020
Posted by: Ciolli
from Indiana
the refrigerator lasted less than 5 years. within a year it was so loud while running we couldn’t sleep. after numerous seevice calls and countless hours of breaking ice chucks out of the unit i threw in the towel. this product was junk from day one. various service men commented on how the loved samsung refigeraors because they keep them busy! if less than one star was an option i would have chosen that.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again, thank you for being an important part of the Samsung family. ^Ty
Written by a customer while visiting Samsung US