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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Do not buy
on June 29, 2020
Posted by: DAWN GENNA
from osseo, Wi
i love my fridge except for that fact that ice builds up behind the panel that is inside of the fridge. when this happens, it causes water to drip down under the slide out drawer. yoy have to remove everything from your fridge and manually defrost it and replace the food. i have called smasung numerous times and they say they can't do anything for me and they confirm this is a known issue with many customers. yet they don't recall it amd they do not offer to fix it. i've had someone come fix it and the resolution is only temporary. everything i own is a samsung, i love samsung. but do not buy their fridges.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Here's a troubleshooting link that'll help resolve your Samsung refrigerator concerns https://bit.ly/2R8qfW5 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker is horrible
on July 1, 2020
Posted by: Mike
from WI
the refrigerator has been fine but the ice maker is horrible. it seems to melt a bit of the ice and then freeze again under the bin. the whole unit then becomes frozen solid and stops working. we have had it repaired sever times and spent over $400 trying to get it fixed and it's broken again. stay away from this particular model.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Thank you for bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Zero Star Rating. Worst Buy EVER!
on July 4, 2020
Posted by: Anonymous
we've had this 2 years. i was hoping to have it for many years and i can't wait to get rid of it!!! where do i begin? first the ice maker is the terrible. besides the fact that the ice comes out super slow, it freezes up every other day and doesn't produce ice. second, the water that comes out of the dispenser? is hard water and there's build up on the tray - ooh! and the paint is coming off of it. third? good luck cleaning the gook that gets caught on the glass shelves. fourth, better luck cleaning that open piece in the vegetable trays. fifth, every little mark shows on the exterior. sixth, the humidity control wording is already rubbing off and the interior is cracked! all within a couple of years. great buy - not!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker does not work properly
on July 4, 2020
Posted by: Ruskie
had the ice maker replaced under warranty and it still does not work properly. stops producing ice and must be defrosted before ice is produced again
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hey! Thank you for bringing this to our attention, here's a link that'll help resolve your concerns https://bit.ly/2R9FldR ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Worst misstake ever
on July 7, 2020
Posted by: Anonymous
from Slidell,LA
[This review was collected as part of a promotion.] will never buy a samsung refrigerator again. 3 mths after purchasing it, it started freezing up. come to find out it’s common for this product. very dissappointed in this product esspecially for the price i paid for it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 9, 2020
Hello! Thank you for bringing this to our attention, we're here to help. Here's a link to a troubleshooting guide that will help resolve your concerns https://bit.ly/2RcDncQ ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Worst ice maker ever!
on July 15, 2020
Posted by: JANE
one of the features i liked about this refrigerator was the ice-making capacity. this ice maker jams up any time you try to get more than one cup of ice. i am so frustrated. i tried submitting a service call on line, but i kept getting the oops message. i will now be making a phone call for service.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Sad we chose this model
on July 19, 2020
Posted by: TIM CROSS
2 major issues. one is the drain line freezing up because the drain defroster piece of metal is inadequate. there are a lot of youtube videos about this.
other is the ice maker. 2 years after purchasing, it cost ~$700 to replace it. a year after that, it failed again. constant defrosting issues with the ice maker. even repair man mentioned that putting the ice maker in the refrigerated section will always cause problems.
other is the ice maker. 2 years after purchasing, it cost ~$700 to replace it. a year after that, it failed again. constant defrosting issues with the ice maker. even repair man mentioned that putting the ice maker in the refrigerated section will always cause problems.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 20, 2020
Hello, Tim. Thanks for sharing this experience with us and taking the time to tell us your concern. We would be more than happy to look into this for you. Please contact us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142216631.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1142216631.
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Ice Maker
on July 23, 2020
Posted by: Deanna
from California
we bought this fridge a few years ago and have had nothing but problems with the ice make. it freezes over and it is constantly getting clogged. i always have to break the ice chunks off the top for it to start working again for a day if im lucky. if i would have read more of the review i never would have bought this model.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, July 24, 2020
I can completely understand how frustrating this could be and we appreciate you taking the time to leave your feedback. For assistance with this concern, try taking a look at the link below. ^Pat
https://bit.ly/30G3YDu
https://bit.ly/30G3YDu
Written by a customer while visiting Samsung US