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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Decent fridge but ice maker has known issues
on June 30, 2021
Posted by: Jason
from Louisiana
I purchased this fridge 5 years ago and had been a decent appliance except that the ice maker has known issues and started to freeze over and leak water onto the floor.
To Samsung's credit, they are replacing the ice maker for free, despite the fridge being well outside the 1yr manufacturer warranty
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, July 2, 2021
Hey, Jason. I'm glad we are helping you with this concern. But, at the same time; We can understand how you are feeling about the situation. We appreciate your patience while we assist with accommodation and if you have any questions. Be sure to contact our Social Media team for answers. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143487185
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143487185
Written by a customer while visiting Samsung US
Customer Rating
1
don't have an answer for what I value most
on November 5, 2021
Posted by: dauc
thedon't buy this refrigerator if you like to keep it clean or need shelves on the door that actually hold something. you need a tool box and two people to get the glass out of the bottom shelf. and the glass on the other shelves doesn't come out, so get ready to shove something in between the glass and the plastic, then get what you can with the sprayer on your sink. the shelves on the ice maker side are shaped like and l and the long side of that l is about a inch wide so it is useless (got a cream cheese in it, but it was tight.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, November 11, 2021
I hear what you are saying, and we are taking all of our customers feedback seriously. As we are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated and I will be sure to report your feedback via the appropriate channels. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice Maker is horrible
on November 10, 2021
Posted by: brantlee
from lima ohio
have to dethaw the ice maker so often, that i turned off the ice maker all together and started using ice bags. it's a common issue with this model and brand.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
I'm sorry to hear you are experiencing some trouble with the ice maker. I can see why you feel this way about the refrigerator. If you would like for us to look into your concern. Please don't hesitate to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143885062
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143885062
Written by a customer while visiting Samsung US
Customer Rating
2
Ice/frost build up
on December 10, 2021
Posted by: Allen A
from Katy, Texas
the refrigerator worked great for almost 2 years. the past year and a half i have been battling with the ice maker always having ice/frost build up. i have to clear out the fridge to defrost everything and have a working ice maker for about 2 months and then back at it again. also now it is not cooling like it use to and the motor is making a weird sound. people warned me and i didn't listen. i just hope samsung will be helpful when i call. please people steer away of this model, i saw a news clip of people having issues.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 14, 2021
Thank you for bringing this unfortunate experience to our attention. For better assistance, we would need to look further into this with some troubleshooting steps. Please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143978861
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143978861
Written by a customer while visiting Samsung US
Customer Rating
4
Love the fridge
on April 2, 2022
Posted by: Brenz
from Norcross, GA
i love the french doors and the bottom freezer. however, the instruction manual is hard to follow. to remove the bottom cooling pantry you need to remove at least the left, bottom door bin and for easiest removal both bottom door bins. the left door bins are very hard to remove.
the only issue i have had is after 3 years the fridge lost it's freon. it has a very small, slow leak. in attempting to reach a samsung authorized repair person i found the only ones in my area have terrible reviews. i went with a different company with good reviews. i don't know if samsung needs to better trian their repair people or maybe keep track of their work better but in my area they need better service.
the only issue i have had is after 3 years the fridge lost it's freon. it has a very small, slow leak. in attempting to reach a samsung authorized repair person i found the only ones in my area have terrible reviews. i went with a different company with good reviews. i don't know if samsung needs to better trian their repair people or maybe keep track of their work better but in my area they need better service.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's designed and Holden capability
on April 13, 2022
Posted by: Groupergod
from Robbinsville, NC
very slick design easy to clean has a lot of room easy to organize couldn't be more happy with the way it stands out samsung really did a great job
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ice maker causing problems
on April 14, 2022
Posted by: Mike
from Texas
bought the fridge in fall of 2017. everything worked fine until spring of 2022 when we started noticing water leaking near the ice maker. it turns out there was ice build up.
called in a repairman and he said this is a known issue and samsung fridges are not reliable. the work around is to manually defrost the ice maker or remove the ice build yourself weekly. three days later, the problem returned. looks like we'll have to turn off the ice maker and look for a new fridge.
very disappointed since we thought samsung made reliable appliances. looking at whirlpool brands now.
called in a repairman and he said this is a known issue and samsung fridges are not reliable. the work around is to manually defrost the ice maker or remove the ice build yourself weekly. three days later, the problem returned. looks like we'll have to turn off the ice maker and look for a new fridge.
very disappointed since we thought samsung made reliable appliances. looking at whirlpool brands now.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi Mike,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator leaking water near the ice maker. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Cooling issues with refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413178
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator leaking water near the ice maker. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Cooling issues with refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413178
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Machine is frozen over every 2 weeks
on May 1, 2022
Posted by: rpint
every 2 weeks the ice machine freezes and i have to thaw it and chip the ice of. very disappointing, the product is just over 3 years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Camille , Samsung Care, May 2, 2022
Hi rpint.
Thank you for reaching out regarding your Samsung 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker freezing. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing a troubleshooting guide to assist you.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice bucket is stuck or has a block of ice - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144464585
^Camille
Thank you for reaching out regarding your Samsung 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser ice maker freezing. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing a troubleshooting guide to assist you.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice bucket is stuck or has a block of ice - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144464585
^Camille
Written by a customer while visiting Samsung US