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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Do not buy this product
on April 24, 2023
Posted by: dafsmom73
from Milwaukee, WI
This product is trash. The ice maker has been a problem since the beginning as well as ice build-up in the back panel. We replaced those parts at the end of Dec. 2022, and are now having the same issues with being able to hear the fan hitting ice. We will be purchasing a new non-Samsung fridge to replace this 8 yr old nightmare.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, April 24, 2023
Hi there,
It's truly remarkable when the unit is in excellent condition.
A few factors can cause an ice maker not to work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
You may refer to these links and videos:
Ice maker is not working - Ice maker is frozen over: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
It's truly remarkable when the unit is in excellent condition.
A few factors can cause an ice maker not to work. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
You may refer to these links and videos:
Ice maker is not working - Ice maker is frozen over: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality and terrible ice maker
on May 20, 2023
Posted by: markoholl
from Alabama
Bought this refrigerator in 2017. The ice maker stopped working within a year and was repaired. It stopped working again after the warranty and we did without ice for a couple of years. I set up a repair call to have it repaired again. The man came out and when I asked if the ice maker replacement was exactly the same or if they had made improvements, he stopped working on it and started packing up his equipment saying that he wasn't going to replace it. So now we have been without ice another 2 years and have had to turn off the water to the fridge because it has developed a leak inside and the back is rusting. For what I paid for, it's shame that I can't have ice or water dispenser working. I will be looking for another fridge today, and it won't be a samsung. Their appliances are not high quality. Our microwave went out in 2 years and had to be replaced.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 22, 2023
Hello Mark,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Can’t keep it cold
on May 31, 2023
Posted by: Tric16
from NJ
I purchased refrigerator in 2019, and have had to replace the fan motor twice. Again, the fan motor is not working and I will need to have the fridge serviced. The fridge temp will not go below 50 degrees and if I don’t keep up with removing the puddle of water under large drawer, the water leaks out onto my kitchen floor. I’ve had to throw out so much spoiled food because of this issues.
For the price of this fridge it should last more than 3 years without constant cooling issues. I really want to love this fridge…it looks nice and has a lot of space in both fridge & freezer.
For the price of this fridge it should last more than 3 years without constant cooling issues. I really want to love this fridge…it looks nice and has a lot of space in both fridge & freezer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 31, 2023
Hi There,
We're here to extend our assistance by optimizing the fridge's functionality.
In order to provide you with better support, we would like to speak with you directly to have the refrigerator inspected.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
We're here to extend our assistance by optimizing the fridge's functionality.
In order to provide you with better support, we would like to speak with you directly to have the refrigerator inspected.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on June 24, 2023
Posted by: Frustrated
from Ohio
I bought this as a set when we moved into our home. I have had nothing but trouble from the start. It has made about 1 handful of ice. It freezes up in the back of the refrigerator and I have to move all my food and DEFROST my refrigerator.
No, I would not recommend this to a friend.
Response from Samsung USBy Camille, Samsung Customer Care, June 29, 2023
Hello there.
We're to help with your Samsung Refrigerator.
Below are links to help you diagnose why the ice maker makes less ice and frost at the back of your refrigerator. Kindly click on the embedded words and watch the full video.
Ice maker not enough ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Frost in the refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954982) to help our team pull up your information.
Have a great day
^Camille
We're to help with your Samsung Refrigerator.
Below are links to help you diagnose why the ice maker makes less ice and frost at the back of your refrigerator. Kindly click on the embedded words and watch the full video.
Ice maker not enough ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Frost in the refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954982) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Purchase
on June 30, 2023
Posted by: SDESTECH
from Georgia
The ice maker in the door quit working shortly after warranty ended. Now the 2nd ice maker quit working and everything in the freezer is frosting over. This will be my last Samsung! Consumer Reports agrees! LG customer as of today.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Leo, Samsung Care, July 6, 2023
Greetings!
Let us help you with your ice maker and freezer on this Samsung refrigerator model.
Here is a link to help you with the refrigerator's ice maker that is not working. The link includes an embedded video which we recommend watching in full. You may skip step 3.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
I have also shared a Samsung link that will help with excessive frost in your freezer below.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145982361 to help our team pull up your information.
Leo
Let us help you with your ice maker and freezer on this Samsung refrigerator model.
Here is a link to help you with the refrigerator's ice maker that is not working. The link includes an embedded video which we recommend watching in full. You may skip step 3.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
I have also shared a Samsung link that will help with excessive frost in your freezer below.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145982361 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
3 year old fridge already quit working
on July 17, 2023
Posted by: BretF
from Idaho
Samsung should stick to making phones, their appliances are garbage , our 3 year old Samsung refrigerator went out and I can't find a repair service that will work on them! Do not buy this fridge!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 21, 2023
We appreciate you sharing your experience with one of our refrigerators, BretF. We're here to help.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Buy
on July 29, 2023
Posted by: Emma
Have had issues with it since day one. Ice maker needed to be replaced. Major issue is that the system used to cool and evaporate water does not work well. Long story short I have to pull out the bottom drawer and remove water on a weekly basis.
Response from Samsung USBy Ernest, Customer care, August 3, 2023
Hi Emma,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146101019) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146101019) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps cool, many broken parts
on July 30, 2023
Posted by: Stig0029
from Minnesota
We bought this refrigerator several years ago. It still keep items cool and frozen- we've never had an issue there. However, within the first year, the freezer door handle popped off, the bottom pull-out drawer of the fridge cracked, and the right-side door shelf broke off. Also the bottom pull-out drawer get stuck so easily and gets off track when pulling it out and pushing it back in.
After about 1.5 years, the ice maker completely stopped working despite our troubleshooting to fix it (I am finally on this site looking for a complete replacement for the ice maker). The bottom pull-out drawer is pretty much cracked all the way in half, and the right-side door shelf has been glued back together 4 times.
Not super impressed with this refrigerator or samsung house appliances in general (we have a couple others).
After about 1.5 years, the ice maker completely stopped working despite our troubleshooting to fix it (I am finally on this site looking for a complete replacement for the ice maker). The bottom pull-out drawer is pretty much cracked all the way in half, and the right-side door shelf has been glued back together 4 times.
Not super impressed with this refrigerator or samsung house appliances in general (we have a couple others).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 4, 2023
Greetings,
We thank you for letting us know about your overall experience with the refrigerator.
To help you with the broken parts, I have shared our authorized distributor for parts and accessories below.
https://samsungparts.com/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146105150, which will help our team pull up your information.
^Rainly
We thank you for letting us know about your overall experience with the refrigerator.
To help you with the broken parts, I have shared our authorized distributor for parts and accessories below.
https://samsungparts.com/
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146105150, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US