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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Avoid if you can
on August 1, 2023
Posted by: Victor
from Los Angeles
Samsung refrigerators have a major design flaw that causes the condenser pan drain in the back of the fridge to get blocked due to ice buildup and insufficient heating. This causes condensation to build up and then freeze around the condenser which can cause two problems: 1. as the ice melts and is unable to drain it will leak into the crisper drawers and bottom of the fridge cabinet which will then freeze due to proximity to the freezer drawer and 2. ice buildup around the fan may prevent the fan from spinning which then prevents cold air from circulating and the fridge won't be able to stay cool.
Samsung does not want to provide a fix. There are DIY videos on the internet explaining how you can fix the problems yourself but they are temporary in nature. The only permanent solution is to get a new refrigerator or avoid buying Samsung altogether.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 8, 2023
Hi Victor,
Thank you for giving us your insight about the Samsung refrigerator. Let us assist you.
We would love to speak to you directly and get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146119542, which will help our team pull up your information.
^Rainly
Thank you for giving us your insight about the Samsung refrigerator. Let us assist you.
We would love to speak to you directly and get more information about your concern.
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146119542, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Water leak
on September 17, 2023
Posted by: Cmwh
from Texas
Refrigerator works fine but I keep getting water under the bottom tray I can't find the problem
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker's the worst design with no way to repair
on September 20, 2023
Posted by: DomC
I purchased a home in December 2022 and was happy that it came with all brand new Samsung appliances, however during the pre purchase inspection, the inspector commented the Samsung Model RF263BEAEWW french door refrigerator was not making ice and explained these models were prone to all sorts of problems and even thought there might be a recall on it. Afterwards I discovered the problem was the ice maker was frozen so I chipped at it slowly until it was clean and it worked good for about two weeks. Then when it stopped I checked and it was frozen again, so I repeated the process. Fast forward almost 9 months later and I've been chipping the ice every two weeks and tried every remedy I could find on line to no avail. I am frustrated that I can't even find any service company to come and look at it because when I tell them what model I have they say it would be cheaper to replace than repair.
I finally shut the ice maker off a month ago and have been buying bags of ice from the supermarket and keeping them in the freezer. Both my wife and I work outdoors at a local park, and with the record heat in Florida we drink a lot of water and use a lot of ice. The house also came with a stacked Samsung washer and dryer,. The washer broke within the first few months of use with a bad drum and again we were told it would be cheaper to replace than repair, but found there was no Samsung washer model that matched the existing dryer so I had to spend $2000 and replace them both with LG's. All the appliances in the home are Samsung and looked almost new when we moved in. The stove and dishwasher were never used, and both seem to work fine, but after my experience with the refrigerator and washer I'm so turned off by the quality of Samsung products I'm considering replacing the refrigerator with another brand, possibly LG or GE. Now I really glad I own an i-phone, who knows what would happen if I had a Samsung Galaxy!
I finally shut the ice maker off a month ago and have been buying bags of ice from the supermarket and keeping them in the freezer. Both my wife and I work outdoors at a local park, and with the record heat in Florida we drink a lot of water and use a lot of ice. The house also came with a stacked Samsung washer and dryer,. The washer broke within the first few months of use with a bad drum and again we were told it would be cheaper to replace than repair, but found there was no Samsung washer model that matched the existing dryer so I had to spend $2000 and replace them both with LG's. All the appliances in the home are Samsung and looked almost new when we moved in. The stove and dishwasher were never used, and both seem to work fine, but after my experience with the refrigerator and washer I'm so turned off by the quality of Samsung products I'm considering replacing the refrigerator with another brand, possibly LG or GE. Now I really glad I own an i-phone, who knows what would happen if I had a Samsung Galaxy!
Response from Samsung USBy Chrystel, SEA Care, September 25, 2023
Hi DomC,
Thank you for choosing Samsung for your appliance needs. We're saddened that you no longer have the products and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your appliance needs. We're saddened that you no longer have the products and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but problems with this refrigerator
on September 22, 2023
Posted by: KatP
from South Carolina
This fridge is horrible. Samsung did replace the icemaker twice after it malfunctioned. However, auto close hinge on top of left door broke out of the plastic in the door and is non-fixable without replacing the entire left door (this is the one with the external ice/water dispenser). So we have to manually remember to push the door closed tight any time we open either the left or the right door. Then water started leaking/pooling under the deli bin from behind the twin cooling panel. There have be tons of utube videos about the drain clip which is too small and needs to be replaced with a newer version, which apparently doesn't work on this model because the drain veers to the left instead of straight down. We decided to try and fix anyway but screw behind bottom drawer had rusted through from the combination of water pouring over it and door not closing tight all the time. Rusted screw crumbled and unable to remove. So am going to have to replace the fridge and it won't be a Samsung product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 25, 2023
Hi KatP,
We are saddened over the fact that you had to deal with your refrigerator's condition. We'd love to help you for the unit's betterment.
I have shared this guide to help you with the leaks coming from the fridge. Also, please watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would love to speak to you directly to get the refrigerator door inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146327839, to help our team pull up your information.
Have a great day!
^Chrystel
We are saddened over the fact that you had to deal with your refrigerator's condition. We'd love to help you for the unit's betterment.
I have shared this guide to help you with the leaks coming from the fridge. Also, please watch the YouTube video and click on the embedded "Leveling the refrigerator" link for more details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would love to speak to you directly to get the refrigerator door inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146327839, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Pass on this one
on September 23, 2023
Posted by: lynn
from Washington
Worst ice maker ever. Not near enough room in the freezer and a pain in the butt to get the glass shelve out to clean it.
Response from Samsung USBy Chrystel, SEA Care, September 26, 2023
I can't begin to imagine the experience you went through with the fridge. We're here to help you out with this, Lynn.
To organize your fridge and save space, we recommend following this link for some tips. Please hover down and click under "Tips for an organized freezer" for more details.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have shared the manual for the proper removal instructions for the glass shelves. Kindly turn to page 23 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
We would love to speak to you directly to gather more information about the ice maker for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333542, to help our team pull up your information.
Have a great day!
^Chrystel
To organize your fridge and save space, we recommend following this link for some tips. Please hover down and click under "Tips for an organized freezer" for more details.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have shared the manual for the proper removal instructions for the glass shelves. Kindly turn to page 23 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
We would love to speak to you directly to gather more information about the ice maker for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146333542, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Initial delight...later fright
on September 23, 2023
Posted by: LA Mark
from Los Angeles, CA
Obviously you cannot purchase this refrigerator any longer, but it is important for me to share my experience.
We really loved this refrigerator in beginning - from the style to the features, this unit seemed to tick all the boxes for things we wanted in a refrigerator, especially the ice and water in the door. However, it is the ice maker that is the the epic fail. It freezes up constantly and has little effective way to defrost it. This shouldn't happen, of course, given that refrigerators are frost free. Of further disappointment is the fact that it has already been replaced and, to our frustration, has already frosted up again.
Our home is full of Samsung products, but I'm not sure that our next refrigerator will be one of them.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Leo, Samsung Care, September 26, 2023
Hi LA Mark,
We thank you for loving the refrigerator's overall appearance, features, and functions. We truly feel for your experience with the ice maker on your refrigerator model and we desire to help you with our best effort.
I have shared a Samsung link below for frost on your ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have gone through the steps therein and your experience is chronic. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334019 to help our team pull up your information.
Leo
We thank you for loving the refrigerator's overall appearance, features, and functions. We truly feel for your experience with the ice maker on your refrigerator model and we desire to help you with our best effort.
I have shared a Samsung link below for frost on your ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If you have gone through the steps therein and your experience is chronic. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146334019 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Trash Appliances
on October 7, 2023
Posted by: Eddie S
Ice maker had to be replaced 3 times and now the cooling fan has went out and of course just after the extended warranty ran out. Never buy another Samsung Appliance. They are trash
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, October 9, 2023
Hi Eddie S,
How you feel about the refrigerator's condition is valid. Let us extend our assistance for your fridge.
Here is a link to help you cool the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146385185 to help our team pull up your information.
Have a great day.
^Aloe
How you feel about the refrigerator's condition is valid. Let us extend our assistance for your fridge.
Here is a link to help you cool the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146385185 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Get This if You Like Ice and Water!
on October 14, 2023
Posted by: Raine
DO NOT BUY THIS REFRIGERATOR!!!! We picked this fridge out as a house warming gift for our home. It worked ok for the first 2 or 3 years but suddenly, the ice and water stopped working one day. We had it repaired. It again decided to just stop one day. Over it. I will do my research before purchasing another fridge.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, October 17, 2023
Hi Raine,
We want everything from our refrigerator to be working perfectly. Let us help you get the fridge back on track.
Below are the links to help you with the ice maker and water dispenser. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146415451 to help our team pull up your information.
Have a great day.
^Aloe
We want everything from our refrigerator to be working perfectly. Let us help you get the fridge back on track.
Below are the links to help you with the ice maker and water dispenser. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146415451 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US