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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Nope, It's Not Good
on November 19, 2023
Posted by: Paul
All the terrible reviews are completely accurate.
1. Ice maker will fail
2. Eventually water under the refrigerator compartment's pull out tray will accumulate water & ice underneath it.
3. The control panel will fail & freeze the refrigerator
4. Everything you fix under factory (or in my case home) warranty will fail again & again.
1. Ice maker will fail
2. Eventually water under the refrigerator compartment's pull out tray will accumulate water & ice underneath it.
3. The control panel will fail & freeze the refrigerator
4. Everything you fix under factory (or in my case home) warranty will fail again & again.
This is due to poorly designed architecture & poorly built components.
Not sure? Please call a few appliance repair people ... ask them about Samsung, and thank them for saving you time spent fixing this ...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 21, 2023
Paul, sharing your observation with our fridge matters. Allow us to help you with this.
Below is a link to assist you in diagnosing your ice maker. Please choose from the options provided that match the scenario you are having with the ice maker. Kindly click the embedded words and watch the video if prompted by one.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you experience leaking on the bottom compartment of the fridge, here is a guide to help you. Please click on the embedded word and watch the video included.
Water leaks in a Samsung Refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here is also a link to diagnose if your fridge control panel is not working. Please choose from the options provided that match the scenario you have with the control panel.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
I have shared your warranty for further details.
Warranty
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146550117) to help our team pull up your information.
Have a great day.
^Camille
Below is a link to assist you in diagnosing your ice maker. Please choose from the options provided that match the scenario you are having with the ice maker. Kindly click the embedded words and watch the video if prompted by one.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you experience leaking on the bottom compartment of the fridge, here is a guide to help you. Please click on the embedded word and watch the video included.
Water leaks in a Samsung Refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here is also a link to diagnose if your fridge control panel is not working. Please choose from the options provided that match the scenario you have with the control panel.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
I have shared your warranty for further details.
Warranty
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146550117) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy unless you like headaches
on November 20, 2023
Posted by: Chained
from Fl
Nice and big, except… I’ve had to use a blow dryer in my ice box and an ice pick in my refrigerator…. Samsung should reimburse everyone who has bought this model because there are nothing but issues. Why have I had to pull a 1/2” thick ICE SHEET out of my fridge? Why does the ice maker get so frozen it doesn’t work and I have to blow dry it (or otherwise defrost my entire unit) in order to get it working again? Big appliance with big issue. If I could still return it I would. Heck, Samsung should reimburse me and send me a new unit that actually works like it should, because this one doesn’t.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy SEA Care, November 21, 2023
Hello there,
We understand the frustration you feel with your ice maker. Allow us to help you with this.
Below is a link to help you diagnose if your ice maker is frozen. Please follow the diagnostic steps on the "Ice maker is frozen over." Kindly click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146547756) to help our team pull up your information.
Have a great day.
^Camille
We understand the frustration you feel with your ice maker. Allow us to help you with this.
Below is a link to help you diagnose if your ice maker is frozen. Please follow the diagnostic steps on the "Ice maker is frozen over." Kindly click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146547756) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung products are sad
on November 30, 2023
Posted by: Knightowl
from Jonesburg, Missouri
Sad refrigerator. Now freezing up because of known problems. I lost of of our thanksgiving food. My Samsung microwave went out once. My Samsung dryer has had the elements replaced twice and my Samsung stove screen has to be replaced twice now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 18, 2024
Greetings,
We can imagine how it feels to have those appliances that don't work as they should. We are here to help you.
I have shared a link below about the steps if the temperature of the Samsung refrigerator is too cold. Kindly click on the embedded frost in the refrigerator word inside the article for additional instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would like to speak with you more about the experience you had and determine what steps can be taken to help with your Samsung appliances.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146749256, which will help our team pull up your information.
^Rainly
We can imagine how it feels to have those appliances that don't work as they should. We are here to help you.
I have shared a link below about the steps if the temperature of the Samsung refrigerator is too cold. Kindly click on the embedded frost in the refrigerator word inside the article for additional instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would like to speak with you more about the experience you had and determine what steps can be taken to help with your Samsung appliances.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146749256, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
AVOID AT ALL COSTS.
on December 1, 2023
Posted by: TiredOfFightingIt
from Mobile, AL
The ice maker worked for like a year and froze over. The back builds up ice and the fan dies. Food spoils. Repair took 2 weeks and the compressor was shot. When repaired it worked for 6 months and had the same problem but this time the compressor was not replaced. A patch was put into place but the fix lasted 1 month. I constantly have to defrost the refrigerator.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 1, 2023
Hello,
We're saddened to hear about your experience with one of the refrigerators.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We're saddened to hear about your experience with one of the refrigerators.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Worst appliance ever
on December 29, 2023
Posted by: Rick
from South Carolina
We have had this refrigerator for 4 years and by far it is the worst appliance I have ever owned bar none. The first year we noticed water under the beverage tray. we found that the evaporator drain was frozen. We installed a longer aluminum Clip Drain Evaporator. We never had the water under the tray again and assumed that was taken care of. Next, we have had unending problems with the icemaker freezing up and the freezer deciding to quit working. We would try to reset the controller by unplugging and unreliably the freezer would restart. The last straw has been the drinking water freezing up shattering the filter and reservoir then unthawing and dumping 20 gallons or more of water on our wood floors. We are still dealing with the floor damage as I write this. Tomorrow it will be over we are scrapping the piece of over engineered crap and buying a Frigidaire. Worst investment on an Appliance ever.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, January 3, 2024
We understand your frustration going through all this with your refrigerator, Rick. Let us help.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
For further assistance with the freezer quitting working and drinking water freezing up, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693126) to help our team pull up your information when you message us.
Thank you.
-Angelica
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
For further assistance with the freezer quitting working and drinking water freezing up, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693126) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on February 5, 2024
Posted by: Nick
from Miami, FL
This Samsung refrigerator came with the house from the previous owner and it has been disappointing. The ice maker has been repaired under warranty twice and it continues to have problems. The freezer drawer handle broke off last night and it seems to be poorly built. The sad thing is the repair cost is not covered and it is too much to repair this junk. This is the last Samsung I will ever own!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 6, 2024
We definitely sense your frustration with the fridge's overall condition. Let's go ahead and address this right away, Nick.
If you wish to purchase a compatible freezer door handle, please contact our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
We would also love to speak to you directly about the ice maker so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number, 1146823106, to help our team pull up your information.
Have a great day!
^Chrystel
If you wish to purchase a compatible freezer door handle, please contact our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
We would also love to speak to you directly about the ice maker so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number, 1146823106, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Buy Tried and True Brands! Worst refrigerator ever
on July 27, 2024
Posted by: Sammyveritas
from Batavia ny
I bought these around 4 years ago, and I'm so disappointed. Samsung needs to stay in their electronics lane because their appliances all such. Stupidly thinking that because I love their cell phones and televisions that their appliances would be amazing. Nope. They suck. This refrigerator leaks, it isn't cold, plastic shelves are brittle and cheap and break super easily. I regret buying this refrigerator as well as all my Samsung kitchen and laundry appliances. It is the worst, and I should've just stuck to the tried and true brands like Frigidaire and Maytag.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, July 29, 2024
We understand how important the fridge is in your household, Sammyveritas. Let's get the information you need to ensure the best results when using the refrigerator.
I have provided a link below to help you identify why the fridge is not cooling or leaking and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147382523) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided a link below to help you identify why the fridge is not cooling or leaking and how to address it. Please select the scenario that best fits your situation, and learn more by watching the embedded video and checking the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147382523) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this Refrigerator
on January 4, 2025
Posted by: JSGM
Bought this refrigerator about 8 years ago and so we had to replace the ice maker twice and has gone out again plus for the pass 3 years been having ice buildup which melts and goes down under and sometimes in the bottom coolest tray. I looked at video on other people having the same trouble and replace the evaporator clip around Aug. last year and after 4 months I have ice buildup again. So I would not recommend this Refrigerator
Response from Samsung USBy Ernest, SEA Care, January 6, 2025
Hi there,
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The links below will guide you in ensuring the ice maker is running properly and addressing the frost in your refrigerator by selecting the scenario that best fits your situation. You can also learn more by checking the hyperlinks and watching the embedded videos.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148085317) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The links below will guide you in ensuring the ice maker is running properly and addressing the frost in your refrigerator by selecting the scenario that best fits your situation. You can also learn more by checking the hyperlinks and watching the embedded videos.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148085317) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US