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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Falling apart
on May 10, 2021
Posted by: sadface
purchased 3 years ago. the upper/door icemaker constantly freezes up. even after defrosting, will freeze right back up. this is a known issue with this model- something i only found out after experiencing myself. today the freezer handle snapped off when opening it up. this thing can not handle basic everyday use.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, May 11, 2021
Oh no, I'm very sorry to hear this about the handle coming off and the unit freezing up. I can imagine who you feel right now. We have some troubleshooting steps that may assist you with your unit. There is even a link on what to do if your handle comes off or is loose. Thanks for sharing your experience with us. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001882/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001882/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t Buy a Fridge From Samsung
on May 23, 2021
Posted by: BAS2557
from Chino, CA
this fridge is crap. the ice maker will freeze and will not produce ice… have to defrost every two weeks. now the fridge is icing up by the coil (ice build up) and it causes the fan to hit the ice making a terrible noise. this started two years after purchase. called samsung and they won’t help… want me to call a repairman which will cost a fortune. nice design, bad mechanics.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, May 24, 2021
I realize this situation is not ideal and we can certainly sympathize with what you are going through with your refrigerator. I wish we had more options to resolve this concern. If you would like to troubleshoot the unit a little bit more instead of contacting a service center. You can use the link below. If you change your mind, you can always use the link here: https://www.samsung.com/us/support/service/locations/ to reach the service center. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Written by a customer while visiting Samsung US
Customer Rating
1
Leaky Samsung Fridge RF263BEAE
on May 31, 2021
Posted by: RF263BEAE Fridge
from Illinois
we purchased a samsung fridge rf263beae in 2016 and fridge was okay for 2 years. apparently samsung fridges has a water leaking problem which we have dealt with there is even a class action lawsuit out on samsung on 22 of there models. i don’t understand why others and samsung would sell their fridges if they have this problem. also i know 4 people that own fridge and they all have same problem.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 1, 2021
It's always a pleasure to hear from our customers about our French Door Refrigerator. I understand you've had a hard time with our fridge. So can see why you are frustrated. You can try taking a look at the troubleshooting steps in the link below to see if that helps resolve your concern. If this doesn't solve the issue, you can try contacting the service center here: https://www.samsung.com/us/support/service/locations/. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy.
on June 8, 2021
Posted by: Anonymous
from Aston pa
love the refrigerator but has been nothing but problems fir us. ice maker freezes up, stops, etc. leaks etc. how about a recall on this product samsung???
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Awful fridge, will never buy samsung again
on July 20, 2021
Posted by: euphoric
nothing but problems with this fridge.
- poorly designed (hard to clean)
- plastic shelves and door bins that crack and break (there are cracks all over the interior with normal use) and that are super expensive to replace
- ice maker is unreliable and freezes up all of the time (we finally gave up)
- if you open either door the water maker doesnt dispense on the left
i could go on and on which is why i added this review.. samsung should stick to making tvs.
- poorly designed (hard to clean)
- plastic shelves and door bins that crack and break (there are cracks all over the interior with normal use) and that are super expensive to replace
- ice maker is unreliable and freezes up all of the time (we finally gave up)
- if you open either door the water maker doesnt dispense on the left
i could go on and on which is why i added this review.. samsung should stick to making tvs.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 23, 2021
Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your refrigerator. If you would like us to assist you with any concerns; we're always here for you. Please reach out to us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143544193
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143544193
Written by a customer while visiting Samsung US
Customer Rating
1
Huge, expensive mistake
on January 27, 2022
Posted by: Nick
ice maker kept freezing up as its not sealed well, compressor died 9 years after owning. warranty in us is only 5. was advised to buy a new fridge by an independent company.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 28, 2022
Hey, Nick. I understand the difficulties someone has to face if their unit fails. We can sympathize with your concern. Decisions on whether not to get your unit repaired are not easy. Thank you for giving us a chance. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker / Defective Design
on January 27, 2022
Posted by: Adam L
from Austin, TX
this ice maker has slowly become the bane of my existence. fortunately, it appears to have finally rid the world of its existence, so while my water will always be lukewarm at least i never have to deal with this ice maker again.
there was another annoying persistent issue with the drain line freezing but i eventually fixed that thanks to google/youtube
do not buy this fridge 0/10 do not recommend
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, April 18, 2022
Hello Adam L,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser in Stainless Steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Leaking Ref https://www.samsung.com/us/support/troubleshooting/TSG01001852
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144413788
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser in Stainless Steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Leaking Ref https://www.samsung.com/us/support/troubleshooting/TSG01001852
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144413788
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Years of hassle!
on March 17, 2022
Posted by: Luz S
about 2 years into having the refrigerator our ice maker started freezing over. we would defrost using tips found on internet only to find this temporary solution work for a few weeks at a time. we even found they had published about new parts made to fix this problem permanently. we bought the part just for it work for a little while and then back to normal issues again. ice even built up behind the inner back wall panel of the refrigerator. we had to remove all the food to take it off and defrost. we see the ice building up again. we haven't used our ice maker in almost a year and i just tried removing the tray and now it's stuck. can't remove it and can't get back in all the way. this is ridiculous and an evident defect in this model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, March 31, 2022
Hi Luz S,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that may help resolve your concern
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144355498
Leo
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that may help resolve your concern
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144355498
Leo
Written by a customer while visiting Samsung US