 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Defective Productive
on January 29, 2023
Posted by: Unhappy Customer
from West Covina, CA
I would rate this a zero if I could. After warranty I’ve maker froze over. Defrosted it and it happens again, over and over. Then the rear of the refrigerator wall started freezing over. Now, the refrigerator is freezing all of the drinks inside the refrigerator. Did reset and it keep freezing over.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 30, 2023
Hi there,
We want to ensure that your refrigerator is used to its fullest.
To operate the ice maker properly, a water pressure of 20 ~ 125 psi is required.
For reference, I shared these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We want to ensure that your refrigerator is used to its fullest.
To operate the ice maker properly, a water pressure of 20 ~ 125 psi is required.
For reference, I shared these links and videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Understanding ice clumps and other Samsung refrigerator ice maker issues: https://www.youtube.com/watch?v=WHPiuBBUC2E
How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4
Samsung freezer is too cold: https://www.samsung.com/us/support/troubleshooting/TSG01109866/
How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
My Samsung refrigerator is too cold: https://www.youtube.com/watch?v=40o6rKjU9UM
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Never again.
on January 31, 2023
Posted by: Andy
from Massachusetts
I bought this Samsung fridge about eight years ago.
Ice maker always freezes up. Never worked right. Class action?
Plastic bins/ shelves on doors are breaking.
Now the internal fan freezes up and makes terrible noises.
I've defrosted it a number of times but it continues to happen.
I'm done with Samsung refrigerators.
Ice maker always freezes up. Never worked right. Class action?
Plastic bins/ shelves on doors are breaking.
Now the internal fan freezes up and makes terrible noises.
I've defrosted it a number of times but it continues to happen.
I'm done with Samsung refrigerators.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, February 1, 2023
We know how important it is to have a fully-functioning appliance, Andy. We are here to help with your refrigerator.
A few factors can cause an ice maker not to work. Some troubleshooting may be needed, and service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You can also refer to this youtube video for a visual walkthrough. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
Testing or resetting your Samsung ice maker would also be good:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to these links to properly maintain the bins or shelves of your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Video links are also available. How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US:
https://www.youtube.com/watch?v=pN8js9mZrXI
Adjusting the temperature is relatively easy, no matter which fridge model you own. This may help to prevent the internal fan from freezing. You can also check the temperature using a thermometer if needed. Kindly check this link.
What temperature should I set my Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00080450/
And lastly, a refrigerator is never quiet; this guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Check the link below.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
A few factors can cause an ice maker not to work. Some troubleshooting may be needed, and service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You can also refer to this youtube video for a visual walkthrough. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
Testing or resetting your Samsung ice maker would also be good:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Please refer to these links to properly maintain the bins or shelves of your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Video links are also available. How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US:
https://www.youtube.com/watch?v=pN8js9mZrXI
Adjusting the temperature is relatively easy, no matter which fridge model you own. This may help to prevent the internal fan from freezing. You can also check the temperature using a thermometer if needed. Kindly check this link.
What temperature should I set my Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00080450/
And lastly, a refrigerator is never quiet; this guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Check the link below.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
functionality
on February 3, 2023
Posted by: cats
piece of junk. Ice maker has had to be replaced MULTIPLE TIMES! One star is too high!
Response from Samsung USBy Angelica, Samsung Care, February 8, 2023
Hello,
We want to learn more about what transpires with the ice maker in your Samsung refrigerator, cats.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
We want to learn more about what transpires with the ice maker in your Samsung refrigerator, cats.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
A nice looking closet. PERIOD
on December 28, 2023
Posted by: AviD
from NYC
Bought this fridge in 2016. The only initial complaint was the loud bang when the ice would fall into the bin. To go back to those simple times! Next, water started pooling under the deli bin. Samsung tech came out, emptied the fridge and removed the panel to find a wall of ice. He removed it and replaced a sensor. Then, the ice make started to freeze up. We had to constantly defrost it to get ice. THEN, the fridge started freezing everything inside. Not the freezer, the fridge. It was also reading an incorrect temperature. Replaced the sensor, AGAIN all for the compressor to go less than 12 hours later ON CHRISTMAS EVE. Repairman came out again and got it working but said it could go out in a day or in ten years, couldn’t guarantee anything. Guess what, it didn’t last an hour! Tired of pouring money into this expensive closet. That’s all it’s good for, just holding stuff. Just purchased an LG fridge. Counting down the days until we’re free if this hunk of junk. Samsung has lost another customer. Their refusal to stand behind their shotty appliances should make future buyers beware.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, December 29, 2023
Hello AviD,
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your refrigerator needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality/does not last
on August 14, 2024
Posted by: Willnotbuyagain
The refrigerator is less than 6 years old and it has stopped maintaining proper temp. In the last two years I’ve had to replace the ice maker, I’ve had to defrost the old and new ice maker about every two months, and I have even had to defrost the ice build up from the inside of the refrigerator twice. I am also having problems with the microwave, dishwasher, and stove that was all purchased as a set. I will not ever buy a Samsung product appliance again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 15, 2024
Hi there,
We understand how this experience affected your confidence in Samsung appliances. Let's help you in any way we can.
We highly suggest following the troubleshooting guide below to help rectify the refrigerator's cooling performance and ice build-up from the fridge. Kindly check bullets 1 and 3, watch the YouTube video, and click the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
This other helpful guide will walk you through the ice maker's diagnosis when it's frozen over. Please click on the embedded link about "Connecting to SmartThings" for the latest firmware updates."
The ice maker is frozen over:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147445220, to help our team pull up your information.
Have a great day!
^Chrystel
We understand how this experience affected your confidence in Samsung appliances. Let's help you in any way we can.
We highly suggest following the troubleshooting guide below to help rectify the refrigerator's cooling performance and ice build-up from the fridge. Kindly check bullets 1 and 3, watch the YouTube video, and click the hyperlinks.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
This other helpful guide will walk you through the ice maker's diagnosis when it's frozen over. Please click on the embedded link about "Connecting to SmartThings" for the latest firmware updates."
The ice maker is frozen over:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147445220, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Food freezing in fridge
on August 18, 2025
Posted by: Mary
from Lexington KY
For two weeks now, the refrigerator has been freezing our food. First I cleaned it out and made sure the temp was on the highest setting. No fix. I made sure no internal vents were blocked and moved all food away from walls of fridge. There is no ice forming on any vents inside. No fix. I removed the metal grate on back of fridge and vacuumed/cleaned the vent and coils after researching how to safely do so. Still no fix. An entire gallon of milk is frozen solid. I do not have the money to have someone come repair and I have no idea what to do at this point.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Care, August 19, 2025
Hi Mary,
It’s clear you've put in a lot of time and effort trying to resolve this — from cleaning the coils and vents to adjusting the temperature and food placement. We truly understand how frustrating it must be to still see food freezing after doing all the right things, especially when it’s affecting essentials like a gallon of milk.
At this stage, the most effective next step would be to have a technician assess the refrigerator, as components like temperature sensors or internal controls may need to be replaced.
You can schedule service here:
https://www.samsung.com/us/support/service/
If you’d like assistance with scheduling or exploring your options, please don’t hesitate to contact us through the channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150425120 to help our team pull up your information.
Leo
It’s clear you've put in a lot of time and effort trying to resolve this — from cleaning the coils and vents to adjusting the temperature and food placement. We truly understand how frustrating it must be to still see food freezing after doing all the right things, especially when it’s affecting essentials like a gallon of milk.
At this stage, the most effective next step would be to have a technician assess the refrigerator, as components like temperature sensors or internal controls may need to be replaced.
You can schedule service here:
https://www.samsung.com/us/support/service/
If you’d like assistance with scheduling or exploring your options, please don’t hesitate to contact us through the channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150425120 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on February 5, 2019
Posted by: Robert608
from North Carolina
Expertise:Intermediate
Very disappointed in this purchase. Have had the unit for 5 years and have had multiple problems.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
BEAUTIFUL FRIDGE
on January 1, 2013
Posted by: HappyCamperD
from Wisconsin
Expertise:Expert
I bought 3 Samsung major appliances at once so I have been getting to know the features/manuals of each and have waited to write my reviews. I am starting with this one beacause it is my favorite! :)
First, this fridge is beautiful. I have no other words for it. I chose this model over the one with the exterior counter height drawer (which is what I had originally wanted). After spending an hour at the store opening and closing and measuring (LOL), I realized that this one simply had more door storage and we did not want to give that up.
The pantry drawer is awesome. Holds EVERYTHING that I need it to and we have yet to fill it up. The fold aside shelf is perfect as we always have at least 1 bottle of wine chilling. I am able to put an entire airbake cookie sheet on one shelf to cool cookies, which is amazing and made my holiday baking that much easier.
The ice maker is fast and not as noisy as my prevoius fridge (WPG Conquest). The water is COLD and it does not drip. IF you follow the instructions and dispense a few pitchers of water it will remove the air pockets and you will have no dripping.
There is a place for everything and this is NOT a small fridge (even thought the specs state that it is 3 cubic feet smaller than the one we replaced). We will probably never fill it completely. The freezer space matches that. HUGE. And a turkey will fit in the bottom without crowding, as will frozen pizzas, so I was very happy about that. A gallon of milk fits in the door, but I like it on a shelf inside on the right(part of the above shelf folds away to allow ease of milk storage).
No problem with finger prints or dents as the handles allow for all opening and beg to be touched.
Nothing else to add except that I have my hubby's word that we will be buying this for the next house too! We both are amazed that we could like an appliance this much!
Buy with confidence!
First, this fridge is beautiful. I have no other words for it. I chose this model over the one with the exterior counter height drawer (which is what I had originally wanted). After spending an hour at the store opening and closing and measuring (LOL), I realized that this one simply had more door storage and we did not want to give that up.
The pantry drawer is awesome. Holds EVERYTHING that I need it to and we have yet to fill it up. The fold aside shelf is perfect as we always have at least 1 bottle of wine chilling. I am able to put an entire airbake cookie sheet on one shelf to cool cookies, which is amazing and made my holiday baking that much easier.
The ice maker is fast and not as noisy as my prevoius fridge (WPG Conquest). The water is COLD and it does not drip. IF you follow the instructions and dispense a few pitchers of water it will remove the air pockets and you will have no dripping.
There is a place for everything and this is NOT a small fridge (even thought the specs state that it is 3 cubic feet smaller than the one we replaced). We will probably never fill it completely. The freezer space matches that. HUGE. And a turkey will fit in the bottom without crowding, as will frozen pizzas, so I was very happy about that. A gallon of milk fits in the door, but I like it on a shelf inside on the right(part of the above shelf folds away to allow ease of milk storage).
No problem with finger prints or dents as the handles allow for all opening and beg to be touched.
Nothing else to add except that I have my hubby's word that we will be buying this for the next house too! We both are amazed that we could like an appliance this much!
Buy with confidence!
Pros: Bright display, Realistic color, attractive addition to kitchen, huge amount of storage, cold water
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US