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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Loved until the water puddles started
on October 27, 2014
Posted by: Trojans
from Hickory NC
Expertise:Intermediate
We love the design and room and it worked great until the warranty ran out then the problem started. There is a big puddle of wAter under the crisper drawer I have to take a big bath towel every week to clean it out. Also when you get ice water comes pouring out first. If you look online many people having same problem but Samsung will not fix it. After paying several thousand you would hope it would be better quality. Several family members are looking for a new fridge I will be sharing our experience.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi There,
Thank you for bringing this to our attention. It saddens us that your fridge experiences drainage and ice dispenser problems. We appreciate all concerns that help us understand how to improve our products and services.
A correctly leveled refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining, and prevents water puddles. This will help close the door automatically and prevent the other door from opening.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Water leaks in a Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144831337, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for bringing this to our attention. It saddens us that your fridge experiences drainage and ice dispenser problems. We appreciate all concerns that help us understand how to improve our products and services.
A correctly leveled refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining, and prevents water puddles. This will help close the door automatically and prevent the other door from opening.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Water leaks in a Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144831337, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on November 11, 2018
Posted by: Mannywny
from North Bergen NJ
Expertise:Intermediate
Don’t buy this fridge!! It’s great at first but after a while the ice maker keeps freezing up. And it’s only covered for a year so right after that year it starts acting up. So I do not recommend this fridge at all! Ice maker problems look it up online there are a lot of complaints about it. So stay away from this fridge!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139841267.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6182
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6182
Written by a customer while visiting Samsung US
Customer Rating
1
I'm sorry we bought this refrigerator.
on July 10, 2016
Posted by: IluvSal
from East Aurora NY
Expertise:Expert
When we viewed this refrigerator in the showroom we were impressed by its' appearance, in particular, the black stainless finish. However, when it was delivered and we started placing items in it, we learned it is not a very functional refrigerator. The ice cabinet in the refrigerator takes up a lot of needed space. You cannot properly retrieve gallons of products like milk and juice without a struggle. The plastic used to cover the refrigerator is nearly impossible to remove because it is imbedded in the creases of the unit. We are very dissatisfied with this refrigerator and if we could we would return it. We have only had this unit for 1 week. The vendor stated that they consider it a used time and we cannot return it. We would like to hear from Samsung.
Cons: Did not meet expectations, not very functional.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
water leaks from ice maker into fridge
on October 23, 2018
Posted by: bess222
from northern kentucky
Expertise:Intermediate
leaking water from ice make into fridge as soon as warranty passed. Everything replaced. Spent 100's of dollars on a problem that obviously cant be fixed due to poor design!!! Also, ice make freezes up about once a month, along with the massive leaking into the meat tray of the fridge. I have figured out that I can use a blow dryer and defrost the ice maker to make it work again for a short time until it happens again. Piece of Junk! Also bought a Samsun washer that the entire side blew out during the spin cycle!!! Less than a month old. Samsung, you should stick to making TV's. You do well with that.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello bess222,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator freezes up, and there's water leaking into the tray of the fridge. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374271
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator freezes up, and there's water leaking into the tray of the fridge. We apologize for the inconvenience this has caused you, especially with the money spent to fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains a troubleshooting guide for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144374271
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Love the look, full of design flaws
on August 26, 2016
Posted by: SLAPDX
from Portland, OR, USA
Expertise:Intermediate
I love the look of this fridge, but after two years of ownership I can say it's not a quality product and I cannot wait for the day when I can get rid of it. If you like cubed ice, forget about it. No matter what the control is set for, no matter how you try and adjust the ice bin, you're going to get a mix of both cubed and crushed ice no matter what. It also pushes the ice out of the bin very slowly. The ice maker itself tends to completely ice up every couple of months thus having to be defrosted with a hair dryer before it will start making ice again. And speaking of defrosting, the drain line that is supposed to carry the defrost water down to the bottom of the fridge ices up thus forcing all of the defrost water to collect underneath the deli tray. Hope you won't mind cleaning up that mess periodically. The rollers on the deli try are pretty flimsy so when you do pull out the deli tray it tends to go all wonky and get stuck. Several people online have complained about a noisy compressor and a loud banding sound, but fortunately we haven't had that issue. Is it just a matter of time? Who knows. But what I do know is that I would not recommend this fridge and will probably never purchase another Samsung appliance based on my experience with this fridge.
Pros: great style
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 13, 2022
Hello SLAPDX,
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144594532
^^Ross
Thank you for reaching out.
We appreciate your patience in dealing with the situation that you're having right now with your product.
Please know that we value your feedback and we will continuously work on improving the quality of products we offer.
I recommend following the steps in these links to help you with this issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care:1800-7267-864
We look forward to doing business with you again. Have a great day!
Reference number:1144594532
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome fridge
on December 10, 2012
Posted by: vinceaua
from Miami, FL
Expertise:Intermediate
Well I was looking at this fridge for months and finally bought about a month ago and must say I love it. Spacious, the LED light, the alarm if door stays open notice veggies and deli stay younger fresh then with previous fridge I highly recommend this Samsung refrigerator
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality ice marker
on December 6, 2017
Posted by: 1x89
from Maryland
Expertise:Beginner
The worst refrigerator I have owned. The ice marker doesn’t work for more then a week and you have to take it apart and use your hairdryer to defrost it . Will not buy Samsung kitchen appliances in the future .
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello 1x89,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work for a week. We apologize for the inconvenience this has caused you, especially since you have to use your hairdryer to defrost it. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link to a guide containing information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382583
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator does not work for a week. We apologize for the inconvenience this has caused you, especially since you have to use your hairdryer to defrost it. We'll be glad to look for other options for you.
Attached is a link to a guide you can try for the ice maker that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a video link to a guide containing information about maintaining the ice maker in your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144382583
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Icemaker functions very poorly
on October 2, 2012
Posted by: harevyn
Expertise:Expert
While we love the refrigerator, the ice-maker is a nightmare. It spits ice chips onto the floor and creates crushed ice even when we ask for cubes. We've had another brand ice-maker but this one is awful.
Pros: french door design is great.
Cons: Did not meet expectations, see icemaker review
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi harevyn.
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser producing incorrect ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung refrigerator ice dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408993
^Camille
We appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser producing incorrect ice. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Samsung refrigerator ice dispenser issue
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408993
^Camille
Written by a customer while visiting Samsung US