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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Terrible Quality
on December 18, 2018
Posted by: Hate it
from Orlando, FL
Expertise:Intermediate
This refrigerator is terrible. It was one of the few available that fit my space, but it has been awful. It is literally falling apart. I have replaced the plastic cover to the shelf already, and now it is broken again, as is the shelf itself, so I will have to purchase a new shelf and cover. The handle to the freezer broke off, so I had to replace that as well. For the price, it really should hold up better. Very disappointed and will never buy samsung appliances again. Stick to TV’s when purchasing samsung products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lo, Samsung Cares, December 19, 2018
Thank you for your feedback. We value your opinion and will use it to improve our products in the future. ^ Lo
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT PURCHASE!
on June 26, 2019
Posted by: scallans
the ice maker freezes, and it must be thawed with a hair dryer frequently. now the fan is making a horrible noise. this has been ongoing for 2 years!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Just Junk
on September 10, 2020
Posted by: Patrick
it is noisy, freezer door does not close properly, and the water pitcher leaks all over the place even after a replacement. would not purchase again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, September 11, 2020
I understand you are dealing with multiple different concerns. You can take a look at the troubleshooting link below or you can reach out to us for someone on one assistance. Thanks for bringing this to our attention. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001852//#other-leaks-in-the-refrigerator
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001852//#other-leaks-in-the-refrigerator
Written by a customer while visiting Samsung US
Customer Rating
1
BIG DISSAPPOINTMENT
on September 29, 2021
Posted by: Debbie
from Fontana, ca
unfortunately this was the biggest let down. purchased this fridge 51/2 years ago, but the ice machine started giving us trouble more than 2 years ago. we have to repair leaks, icemaker (still not working). our dishwasher hasnt worked in over a year and the repair guy said that they dont have the part. made the mistake and bought samsung washer and dryer. this time i made sure to get the monthly warranty. i will never buy their products again. crossing my fingers that the stove and microwave dont go out!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, September 30, 2021
I'm sorry to hear this, Debbie. I can understand why you feel this way. We strive to provide high-quality products and try to meet the expectation of all of our customers. I'm happy to hear you got the warranty for the refrigerator. You can reach out to us by using the information below so we can investigate the concern further? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143749826
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143749826
Written by a customer while visiting Samsung US
Customer Rating
5
Be Aware of how to clean this fridge exterior!!
on May 31, 2014
Posted by: 2puppies
We had a 29 cubic foot Samsung French Door in a house we just sold and really liked it. Moved and decided to get a smaller version. Glad we did. It is just as easy to use and performance is just as good, at least so far.
One issue I have is not with the fridge but with Samsung. I cleaned the exterior just like the older fridge that was made from stainless. This one is not and the stainless cleaner doesn't work at all and left a mess no matter what I did.
This time there was no owner's manual with it so I made a trip to the appliance center to be told we now have to go online to get the manual. Just found time to get online to download the manual and discovered using stainless cleaner will erase the letters on the digital display and is not to be used at all! That might have been useful information in the beginning!!! Use only mild detergent and water, drying with a soft cloth. Nice change but, really, what is wrong with including a written manual or making sure customers know about such a big change?
Cons: no written manual, don't use stainless cleaner
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems Problems
on September 25, 2013
Posted by: KingoftheCastle
from Alabama
Expertise:Intermediate
Ice maker stops all the time. Water leaks from the dispenser. Mold found between the ice maker and the dispenser shoot. Very expensive filter cartridges.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi KingoftheCastle.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser as the ice maker stopped working leaks on the refrigerator. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Also, I have included a link to a video to assist you with your icemaker.
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404562
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser as the ice maker stopped working leaks on the refrigerator. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Also, I have included a link to a video to assist you with your icemaker.
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404562
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on March 24, 2015
Posted by: Michelleda3
from El Cajon, CA
Expertise:Intermediate
I just love the French doors. The energy saver mode is great.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Purchase of new refigerator
on June 1, 2015
Posted by: 3at8
from Calif
Expertise:Intermediate
When it became time to purchase a new refrigerator I was almost overwhelmed buy the number of refrigerators on the market. The number of different Styles, designs, colors,sizes,prices and all of the different options available in all the different models. I did most of my research on line narrowing down to the brands,size, design, and features that were important to me. I went to several different retailers that handled the brands that I was looking at. After looking at several different models I decided on the Samsung. I found it to have all the features that I wanted. Their quality control was great, I could not find any flaws in all the ones I looked at and I felt it was the best value of all. I made the purchase it was delivered the next day and it has been flawless ever since.
Pros: Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US