 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Model # RF263BEAESR Fridge reveiw
on June 25, 2015
Posted by: 47slick
from Nevada
Expertise:Expert
This is my third samsung fridge second french door model.This is the only model that i am disappointed with.I is a bad design on the water/ice funtion key,you can't find it on the panel unless you have a light on because it is not back lit.The ice been keeps freezing shut and you cant get it out.The friged is very noisey when running and so is the ice maker.Sounds like someone is throwing the ice cubes in the storge bin.The other two samsung fridges which are different models that i own you you cant here run nor hear the ice maker when in operation.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 24, 2022
Hi 47slick,
Thank you for reaching out to us. Our sincere apologies that the ice maker experiences ice build-up, and is noisy, which is not ideal. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Ice maker issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144835238, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for reaching out to us. Our sincere apologies that the ice maker experiences ice build-up, and is noisy, which is not ideal. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Ice maker issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144835238, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Looks and operates great, we love it.
on June 14, 2016
Posted by: Patchescat
from PA
Expertise:Intermediate
The adjustable shelves make easy storage for all size items. The light is very bright and illuminates the entire interior. Ice and water dispenser, as well as temperature settings are great. It makes the whole kitchen look new!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very roomy and spacious.
on May 2, 2017
Posted by: gyvertiger
from Virginia, USA
Expertise:Beginner
Great design, I like how the fridge and freezer are divided from top to bottom. Ice maker and Water dispenser system is very easy to use. Digital control makes you feel that you have the state of the art Refrigerator .
Pros: Bright display, Inexpensive, Lightweight, Built-in speakers
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung Refrigerator
on August 6, 2017
Posted by: Barby81
from Murfreesboro, TN
[This review was collected as part of a promotion.] I love this refrigerator, it has great features. The quality it's amazing.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall - Very Satisfied
on September 10, 2017
Posted by: MDCELL
from Lafayette, LA, USA
Expertise:Intermediate
We purchased this product while looking for an upright freezer. We fell in love with the design, features, and black stainless steel color. We have purchased Samsung products for years and are overall EXTREMELY satisfied with Samsung.
Pros: Bright display, attractive design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
French Door Fridge
on March 12, 2018
Posted by: Scooby2Doo
Expertise:Intermediate
We are pleased with this Fridge at the present time Great design lots more room then a two door fridge and you can see everything in it. No issues with ice but weve only had it less then a month. a great fridge for the price
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
interior sliding doors are terrible
on December 3, 2018
Posted by: San Marco
from longmont, co
Expertise:Expert
This came with the house we just bought-it looks great but the plastic drawers are garbage. They don't slide well at all, get hung up as if they're off the track. It happens in both the fridge and freezer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 26, 2019
I understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
HUMONGOUS INCONVENIENCE!!!
on June 25, 2019
Posted by: Keeska
power glitch resets ice maker & it fills an already full tray making a huge ice block that gets worse until you clear it. otherwise, it works ok. nice size freezer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139983766.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9118
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9118
Written by a customer while visiting Samsung US