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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
***DI NOT BUY! HORRIBLE PRODUCT***
on July 5, 2019
Posted by: 413MeeMee413
trouble, hundreds spent fixg the ice & water function. replaced multiple water filters & housing. icing over, horrible sound. de-ice weekly. leaks ruined floor due to water problems-cost thousands.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140025455.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9778
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 9778
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT buy this fridge
on July 12, 2019
Posted by: LYSGM
need to replace back panel (very costly!) due to ice /noise /cooling problems. most appliance repair shops have stopped servicing this brand due to its poor reputation. a well known design flaw.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number # 1140056104.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10497
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10497
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible - Ice Maker is Constantly Broke
on August 20, 2021
Posted by: Jerry
from Philadelphia
don’t expect the ice maker to work beyond six months. i should have taken the other reviews seriously - i thought people were just being petty. the issues with the ice maker are true. you will constantly be manually defrosting the ice maker or paying for repairs.
it id a shame because outside of this major issue the refrigerator overall is decent.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 23, 2021
Hey, Jerry. I know it must be difficult for you to have to constantly worry about defrosting your ice maker, but we're happy you took the time to share your experience with us. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. If you do decide to have a service repair. YOu can find a local repair shop at the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on July 30, 2018
Posted by: nikkistacks
from new york
Expertise:Expert
i love it great and works great...wont buy anything eles....
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on November 1, 2018
Posted by: Solmon
from Massachusetts, MA
Expertise:Intermediate
We have Samsung in almost all the properties. This is just awesome and repair team from Samsung are always quick and so easy to deal with. Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features on this refrigerator!
on September 4, 2014
Posted by: fun2run
from San Jose, CA, USA
We love our Samsung Fridge. It has so much space and I love the fold in shelves. We have a snack drawer not shown in this picture. We use it for deli products and snacks for the kids. This is great when making lunches in the morning. We are so glad we spent the extra money to get what we want! It is truly with it, considering the life of the product. We will be using it for so many years!
Pros: Bright display, Durable, deli drawer, great layout
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Design/Assembly Issues
on April 23, 2013
Posted by: HazH
from Waterloo, IL, USA
Expertise:Intermediate
The Vertical Hinged Section on the fixed door is to low to engage the closing mechanism. This is either a design or assembly issue and either way, neither the door nor the hinged section is adjustable to correct the problem.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Care, September 2, 2022
Hi HazH.
Thank you for reaching out regarding your refrigerator door. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I suggest you check this link to your user manual on how to adjust the door. Please go to pages 12 to 13.
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144875429) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your refrigerator door. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I suggest you check this link to your user manual on how to adjust the door. Please go to pages 12 to 13.
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144875429) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on November 20, 2013
Posted by: sanlhdez
from Deltona, FL
Expertise:Intermediate
My husband and I love our new refrigerator, layout and design fashionable. Display touch screen, temperature and adjustable shelves.
Pros: Bright display, Durable, warning alarms if fridge left open, dual fans for cooling
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US