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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
This refrigerator has worked very well
on May 19, 2014
Posted by: Hawk1950
from TN
Expertise:Intermediate
The storage capacity is exactly what I was looking for. The ice dispenser is great. The freezer's capacity is more than I expected in a 26 cu ft. refrigerator.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Frig
on May 19, 2014
Posted by: cmcherry
from GA
Expertise:Intermediate
The water filter leaked upon replacement, big mess. Not as positive a shutoff as it should be. The icemaker capacity is not adequate and exhausts quickly. The selector seems to only deliver crushed cubes. The ice chute needs regular cleaning. The left door shelves are not adjustable. Otherwise like the freezer drawers and other aspects of this frig.
Pros: freezer drawers
Cons: Did not meet expectations
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi cmcherry,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience cooling issue with our appliances, especially if the leaks on the refrigerator .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144610516
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to experience cooling issue with our appliances, especially if the leaks on the refrigerator .
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
issues with your ice maker and basic troubleshooting needed:
Samsung refrigerator ice dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144610516
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Good but room to improve... a lot
on May 20, 2014
Posted by: Mikereview
from Kirkland, WA, USA
Expertise:Expert
Bought all new Samsung appliances at the same time as a package deal.
NONE of the appliances have the same buttons/names, layout or touch sensitivity...
User interfaces should be the SAME throughout the product line.
User interfaces should be the SAME throughout the product line.
Refrigerator is loud.
The refrigerator buttons have an annoying delay in them and most people think you have to push really hard when in reality you only have to lightly touch... frustrating... the microwave on the other hand you have to PRESS, not lightly TOUCH... so this adds to the annoying differences between the SAME brand SAME package of appliances.
Dishwasher has same utensil basket/design as the one we had that was 30 years old, can you improve this so it stays in place when loading it or unloading it!
The lower roll-out rack in the dishwasher also has the same design as our 30yr old dishwasher we replaced... can you improve the track so it doesn't derail EVERY time you roll it back in when it's loaded!
The lower roll-out rack in the dishwasher also has the same design as our 30yr old dishwasher we replaced... can you improve the track so it doesn't derail EVERY time you roll it back in when it's loaded!
Microwave buttons are not intuitive, the fan and light take a few seconds to figure out each time you use it. Not sure if the fan is real or if it's just a noise.
Stove clock and Microwave clock have different time formats so it looks bad considering they are above/below each other, have an option to turn clocks OFF.
Refrigerator and microwave have stainless steel fronts but NOT sides, so you get to see the ugly sides...
On all the appliances the bright button lights make it impossible to read the button text when kitchen is dark, please back-light the text and remove the bright LED.
On all the appliances the bright button lights make it impossible to read the button text when kitchen is dark, please back-light the text and remove the bright LED.
There is no way to close the lower stove drawer without touching the stainless steel front, so it's always got finger prints on it, please add recessed push area or handle. Also, if anything drips from the stove it gets funneled into this drawing...
The dishwasher can't be closed without touching front face so it's always covered in finger prints, please add hand pull on inside of door.
The light inside the refrigerator is blinding if you open it for a midnight snack, please add a feature to have light turn on dimmer, or slowly get brighter.
All the blue lights on everything makes our kitchen glow at night or trying to watch TV, please add option the turn these light OFF.
Phone number listed ON/IN refrigerator that says to call for help/parts/questions could not order me a new filter OR tell me where to get a new filter... Best Buy, where i bought everything said they didn't even have the filter..
Pros: see above
Cons: see above
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Ms. Samsung, HQ, May 27, 2014
Hi Mikereview,
Thanks so much for your comments! Samsung is committed to taking customer feedback into account, as evidenced by the current line-up of products with various features, including refrigerators with and without external displays, ranges with drawer handles and dishwashers with door handles. I'll be sure to pass your comments along to the appropriate teams for future consideration.
With regard to the filter cartridge, perhaps I can help. Your RF263BEAESR uses the HAF-CIN filter (part #DA29-00020B) which is available at most Samsung Authorized Retailers, or online through SamsungParts.com. I've provided the links below for your convenience.
Click here and enter your zip code to find retailers near you: http://www.samsung.com/us/appliances/refrigerators-accessories/HAF-CIN/EXP
Or here to order through Samsung Parts: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00020B.aspx
Regards,
Ms. Samsung
Thanks so much for your comments! Samsung is committed to taking customer feedback into account, as evidenced by the current line-up of products with various features, including refrigerators with and without external displays, ranges with drawer handles and dishwashers with door handles. I'll be sure to pass your comments along to the appropriate teams for future consideration.
With regard to the filter cartridge, perhaps I can help. Your RF263BEAESR uses the HAF-CIN filter (part #DA29-00020B) which is available at most Samsung Authorized Retailers, or online through SamsungParts.com. I've provided the links below for your convenience.
Click here and enter your zip code to find retailers near you: http://www.samsung.com/us/appliances/refrigerators-accessories/HAF-CIN/EXP
Or here to order through Samsung Parts: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA29-00020B.aspx
Regards,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Reallygreatfrig
on November 10, 2015
Posted by: HappyandGreat
from Augusta,ga
Expertise:Intermediate
Rated a great refrigerator since it does an excellent job for what is intended. Realized we have had it only one month so far great with nice looking stainless. Of course comes in other colors if you do not want stainless which is less expensive
Pros: Realistic color
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Fridge
on December 14, 2015
Posted by: BethL
from Lakeville, MN, USA
Expertise:Intermediate
I love love love this new fridge. Ice machine and water work great, its quite. so much space its full but still has room. Totally would recommend to anyone.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on January 25, 2016
Posted by: Oysterbay
Expertise:Intermediate
Waited a long time to get the right Refrigerator love the color Black SS it is just what we wanted. Set up and delivery was great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very Nice Product
on February 6, 2016
Posted by: Anonymous
from Baltimore, MD, USA
First delivery was damaged, but second team was excellent and helped with set up and understanding all features. So far very pleased with results.
Pros: Realistic color
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Looking!
on February 9, 2016
Posted by: livininsnow
from Augusta, ME
This is the nicest fridge that I've ever owned. Tons of space and very well laid out. I love the controls on the front panel
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US