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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Great Refrigerator
on July 24, 2014
Posted by: RealtorGK
from Punta Gorda, FL
Expertise:Expert
Works great. Has somewhat restrictive shelving due to in refrigerator ice maker.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
if they had very good I would use it
on August 21, 2014
Posted by: Cee2bme
from Muscatine, IA
Expertise:Intermediate
I love the exterior design with the smooth textures, round handles, easy to use controls. You need very good water pressure for the exterior water dispenser, ours is very slow to fill a glass. The interior design is nice, love the small space the ice maker takes up, love the flip up or slide away shelves to quickly change for taller items. The bottom drawer is not smooth to close it catches on something. It can be noisy at times when in economy mode. The freezer is perfect, plenty of room easy to open/close.
Pros: lots of interior space, nice design, easy controls
Cons: need strong water pressure
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
beautiful to look at
on October 9, 2014
Posted by: familyman1
from Indianapolis, In
This is a nice refrigerator on the outside, but not as practical to use, space seems very limited. I have had this refrigerator for 4 months and there seems to be a flaw with the ice maker. It was rebuilt a month ago and the problem has started again. If I have the opportunity to change, I will. It was an upgrade to the package I bought, wish I didn't. The rest of my Samsung appliances and electronics were great purchases.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, August 23, 2022
Hi There,
Thank you for reaching out to us. We apologize that you're concerned with the ice maker, and the fridge has inadequate space for properly stacking food items. We appreciate all concerns that help us understand how to improve our products and services.
To help you with this, I am providing these links below to guide you on the concern you're having.
Kindly visit this link for some Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker maintenance:
https://www.youtube.com/watch?v=EsbHtpc1ak4
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144831198, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
FEATURES
on February 5, 2015
Posted by: PondPuddle
from Lakeland, FL
Expertise:Intermediate
We have had the refrigerator a short time, but are extremely satisfied with it. We had a bottom freezer many years ago and loved it. Now I love it again and like the pantry doors. I especially like the small adjustable shelf to make room for tall bottles, etc and the party tray adjustable temperature. EXTREMELY SATISFIED!
Pros: Bright display
Cons: Too big, larger than my space but ok
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So Far, So Good!
on May 4, 2015
Posted by: lovesmydog
from MS
Had this fridge for 9 months and when running, a noise has developed. Will have to call service and get it checked out. I gave mostly good since I don't know what to expect in the future.
Pros: Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Ms. Samsung, HQ, May 20, 2015
Hi Lovesmydog!
Thanks for the feedback! Please use the form below or call 800-SAMSUNG to speak with an agent who will be happy to help determine whether the noise you're hearing can be addressed through some basic troubleshooting, or if service will be necessary.
http://www.samsung.com/us/support/service/request
Regards,
Ms. Samsung
Thanks for the feedback! Please use the form below or call 800-SAMSUNG to speak with an agent who will be happy to help determine whether the noise you're hearing can be addressed through some basic troubleshooting, or if service will be necessary.
http://www.samsung.com/us/support/service/request
Regards,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Cool Select Pantry drawer
on May 6, 2015
Posted by: Surebert
from Nevada
Expertise:Expert
Just replaced our side by side that was going out. Intrigued by the features and look of the French Door refrigerators. Unsure because of the bottom freezer for storage. I love the versatility of the Cool Select Pantry drawer. I find it's perfect to store lunch meat, cheeses and I threw in the butter too! There is plenty of room in the Vegetable and Fruit drawers. The shelves are also handy for large serving platters and trays when your having a party. The ice maker does take away room from the shelf so the door shelf is small and awkward. I think the fold up shelf would be better on the right side. Compared to my side by side, I did find that storage is more difficult in the freezer because you have to layer everything in. You have no sight of what's in there. I purchased a stacking bin and am looking for stacking trays because I like to keep my frozen vegetables together, my meats (beef, fish and chicken seperated ) together plus I usually have containers of sauces, soups etc. I would have given a 5 star rating if stacking trays were included for that task. The refrigerator is quiet. It seems to run a little colder than the temperature display says. There is no grill cover on the bottom which has a 3 1/4 inch gap so you can see the wheels. This is my first Samsung purchase so I'm hoping my refrigerator will give me many years of service. I'm particular, I am a Virgo. I think manufactures could do better considering the price consumers pay for their products.
Pros: Bright display
Cons: no shelves in freezer.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Ms. Samsung, HQ, May 20, 2015
Hi Surebert,
Thanks for the feedback and suggestions! While Samsung doesn't currently have stacking trays available for the freezer, you may find other useful accessories at SamsungParts.com. For example, you may be interested in ordering an additional divider for the main freezer bin (part #DA61-04796A), ice storage bin for the upper drawer (#DA61-05358A), or egg tray (# DA63-02492A).
Also, while the flip-up shelf attached to the ice maker in the refrigerator can't be moved, the other shelves can be installed in either the right or left side based on your preferences.
If there's anything we can do to be of assistance, please submit your request through the form below or call 800-SAMSUNG to speak with an agent who will be happy to help.
Online Support Form: http://www.samsung.com/us/support/service/request
Sincerely,
Ms. Samsung
Thanks for the feedback and suggestions! While Samsung doesn't currently have stacking trays available for the freezer, you may find other useful accessories at SamsungParts.com. For example, you may be interested in ordering an additional divider for the main freezer bin (part #DA61-04796A), ice storage bin for the upper drawer (#DA61-05358A), or egg tray (# DA63-02492A).
Also, while the flip-up shelf attached to the ice maker in the refrigerator can't be moved, the other shelves can be installed in either the right or left side based on your preferences.
If there's anything we can do to be of assistance, please submit your request through the form below or call 800-SAMSUNG to speak with an agent who will be happy to help.
Online Support Form: http://www.samsung.com/us/support/service/request
Sincerely,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 22, 2015
Posted by: Starlet
from NC
Expertise:Expert
Love this new refrigerator and all the features. The size is great fit for my home.
Pros: love the features to save energy.
Cons: not enough compartments for juice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on July 26, 2015
Posted by: fordman356
from North Carolina, USA
I have had my Samsung refrigerator for about a year now and I love it! It has great storage space , really nice LED lighting , and keeps my food and drinks really cold!
Pros: roomy, attractive finish, easy to clean, quiet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US