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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Do not purchase - ice maker is useless
on June 18, 2021
Posted by: KyHouse
from Troy, NY
I've never had more problems with an ice maker than I've had with this refrigerator. It is useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
I can understand how frustrating this must be. If you are still experiencing this concern with your ice maker, try taking a look at the link below for troubleshooting. Thank you for bringing this to our attention. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible by far
on May 13, 2022
Posted by: Megan
from Md
honestly i do not even know where to begin with this fridge. the bottom ice maker is always bits and pieces, never a nice cube. the top ice make has never worked and can not even be removed for some reason. the water filter slot leaks into the bottom of the fridge, making it freeze, causing it to be impossible to pull out the bottom portion. the freezer does not open enough to be able to fully see the top shelf. honestly wouldn't sell this fridge to my worst enemy. the best part, can not afford to replace it for another 2 years, so were stuck with it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 24, 2022
Hi Megan,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and for the leaking of the water filter slot. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For the freezer door does not open, you may follow this guide:
Clean the door seal.
Increase the temperature to reduce the vacuum pressure
Set the temperature accordingly to the food load. Do not set it too cold if less food is stored.
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532120
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and for the leaking of the water filter slot. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For the freezer door does not open, you may follow this guide:
Clean the door seal.
Increase the temperature to reduce the vacuum pressure
Set the temperature accordingly to the food load. Do not set it too cold if less food is stored.
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532120
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
WOW
on November 18, 2013
Posted by: jed5099
from New Carlisle, Ohio
I love, love, love my refrigerator! The individual compartments makes organization so easy. The lighting is so bright that it is easy to see all items in the refrigerator. I love it that you can open 1 door to get items without needing to open the entire unit. The freezer is huge!. The drawer makes it convenient to store frequently used items so that they don't get lost on the bottom. The ice/water dispenser is used multiple times daily! It is so nice to be able to get a fresh drink at 1 location. The refrigerator is very quiet when it runs.
Pros: Bright display, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very Happy with this fridge
on December 14, 2013
Posted by: Lars81
from Illinois
Expertise:Intermediate
I have never owned a French door fridge before, but I am loving it. Especially with being tall, it is nice to have all of the fridge stuff so easily accessible. The water and ice works great and I have had no problems with it. My two concerns from reading reviews prior to purchase were the noise level that some complained about and the fact that the water/ice tray is so shallow. My kitchen is open to the main living space in my house and I have 0 concerns with the noise it makes. The only noise is the ice dropping when it is done, but if you have an ice maker you have heard this noise before. When the water line was first installed there was some dripping as some people mentioned, but that went away after a day. The water/ice tray is not a problem because I do not have drips or anything. The only negative to this fridge is the awkward door space on the side with the ice maker. I wish this could have been designed a little better, but it works for small condiments. I love the drawer in the bottom of the fridge. It was perfect for my Thanksgiving pies. Overall, I am extremely pleased with this fridge.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Spacious
on March 5, 2014
Posted by: dfkgpt
from Dallas, Texas
Expertise:Intermediate
Had to convince my husband we needed this refrigerator - we both love it - each time he goes to get something comments how great it is. I love having the freezer at the bottom - so easy to get packages - refrigerator is very spacious - would definitely recommend to anyone considering a new refrigerator
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality
on May 19, 2014
Posted by: newhouse1
from Florida, USA
The Fridge is very large and is perfect for our family. Purchased in March 2014. The fridge is has been working great since purchase.
Pros: nice display, large bottom freezer drawers
Cons: finger marks
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great.
on May 20, 2014
Posted by: in2PCs
from USA
Expertise:Expert
Read some rev.iews that this refrigerator made a lot of noise, had some drawer issue. Neither of these things I have noticed. Would gladly recommend this unit to anyone.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Refrigerator!
on June 18, 2014
Posted by: CIII
from Southern California
Expertise:Intermediate
Does everything right with exception to the noise level. Compressor is noisier than expected. Other than that, love the unit!
Pros: great features, looks great
Cons: a little noisy
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US