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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Loud fridge
on August 12, 2014
Posted by: artfreek
from Fayetteville, NC, USA
Overall good product, owned for one year , the only major drawback is the noise ...I dont know why it does it ,its not the ice maker but it is anoying. A slight design flaw is the small wings in the door shelves ...I have yet to find anything that fits in them.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi artfreek.
We really appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser noise Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144399999
^Camille
We really appreciate you taking the time to share your experience with your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser noise Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144399999
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Great Refrigerator
on November 26, 2014
Posted by: Pippie011
from Central Islip, NY, USA
Expertise:Intermediate
I like this refrigerator it's just the right size for me and my family. Don't be fooled by the size though, it fills up pretty fast. The only things I'm not quite satisfied with are the ice maker and it smudges pretty easily. It takes a long time to make a few pieces of ice and when it does it's loud. Then I find myself cleaning smudges more than I want to because they stand out and look terrible. Other than those two complaints I'm satisfied so far.
Pros: Realistic color
Cons: ice maker is too loud
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome refrigerator!
on December 6, 2014
Posted by: abc4sammy
from Seattle, WA, USA
Expertise:Intermediate
We love this model, the door in the door is brilliant, 10 pounds of ice is also a huge plus. The flip-up shelves is genius!.
A divider in the bottom of the pull out freezer is great for keeping things organized.
Overall we're super impressed, the only draw back is keeping up with the fingerprints lol.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Ms. Samsung, HQ, December 10, 2014
Thanks for the great feedback, Abc4sammy! Did you know there are a number of products available at your local appliance, hardware, home improvement or even grocery store specifically designed to clean real stainless steel? Simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but can help prevent fingerprints from recurring.
- Ms. Samsung
- Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator with one slight flaw
on December 9, 2014
Posted by: papamike
from Cohoes
Sometimes I have a slight problem closing the cool select pantry drawer. The drawer seems to come off it's tracks if it is not opened or closed evenly with 2 hands. So far everything else works great.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Water and Ice thru the Door!
on February 4, 2015
Posted by: tenstang
from Milford, OH, USA
Expertise:Intermediate
Works well. Appears to be put together well.
The design of the ice maker within the refrigerator compartment is curious.
Lots of cracking and popping as it expands and contracts. The release of the ice drawer requires lots of mussel. Not sure if it is freezing around seal or what??
The design of the ice maker within the refrigerator compartment is curious.
Lots of cracking and popping as it expands and contracts. The release of the ice drawer requires lots of mussel. Not sure if it is freezing around seal or what??
Cons: Poor quality
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value for the Price
on February 10, 2015
Posted by: Nords
from Reno, NV, USA
Expertise:Expert
I purchased this product over 2 months ago and the features are excellent...
I am very happy with the small tray to that keeps deli meats fresh... My wife uses it to defrost meats and poultry without having to use the microwave or leaving it outside all day to defrost.
Also I like the child safe features on the ice maker/water dispenser. The water that comes out from it is very clean and refreshing..
Thank you.
Pros: Bright display, Inexpensive, Durable
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent product except for the gunshots
on April 12, 2015
Posted by: foxmul
from Millington, NJ
Expertise:Intermediate
I love every aspect of this refrigerator except for the gunshot noises it makes during the night. I read the reviews beforehand and they were all positive but then I researched the noises and most people suffer from the loud bangs it mysteriously makes during the night. I wish they would fix this.
Pros: Inexpensive, beautiful and functional
Cons: noises
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for a large family
on June 3, 2015
Posted by: EveryDayDad
This refrigerator holds a lot of groceries, and has a few shelves that collapse or fold up to accommodate for larger items. We love the design!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US