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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
This product is very nice.
on June 5, 2017
Posted by: Anonymous
from Bluffton, Texas
Expertise:Intermediate
Setup was fairly straight forward. I thought that the owners manual could have a little more detaied explanation concerning setting the temperatures, but the instructions allowed me to get it correct on the second try. Overall, we are very satisfied with the refrigerator.
Pros: Realistic color
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My New Refrigerator
on June 5, 2017
Posted by: tdrford
from Niceville, FL, USA
Lots of room in top and in freezer area and looks great. Love the dark gray color on the sides. Was delivered on time and delivery guys where very helpful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Water dispenser
on June 6, 2017
Posted by: Anonymous
from Pittsburgh, PA, USA
Expertise:Expert
The water dispenser is a poor design. There is no drip tray so any time water drips it goes right to the floor. Poor design.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent features
on June 7, 2017
Posted by: Lola33
from GA
Expertise:Beginner
It is a great product, love the drawer and the freezer has a good size.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Refrigerator makes Unusual Sounds
on June 7, 2017
Posted by: Conserv1
from Wisconsin, USA
Expertise:Intermediate
No butter container or place to store.
Makes unusual loud popping sound throughout day/nite. Looked online and other customers are having the same problem. Will be calling for service repair.
Also having trouble with ice unit. When we specify chunk ice we get both chunk and shaved.
Makes unusual loud popping sound throughout day/nite. Looked online and other customers are having the same problem. Will be calling for service repair.
Also having trouble with ice unit. When we specify chunk ice we get both chunk and shaved.
Pros: Lightweight
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Noraina, Samsung Care, April 19, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes unusual sounds and the ice maker is not working properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ for the ice dispenser issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420090.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it makes unusual sounds and the ice maker is not working properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01209062/ for the ice dispenser issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144420090.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge
on June 17, 2017
Posted by: Boyzo
from Fontana, ca
Expertise:Intermediate
This fridge has great design both outside and inside. Love how how easy it is to use.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great porduct, Great buy!
on June 20, 2017
Posted by: RenStep
I have only had the refrigerator for about 3 weeks, but I love it. The look is great, the space is great. It was a great buy.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We love our new refrigerator!
on June 26, 2017
Posted by: loveracing
Expertise:Expert
We have only had this for 1 week but we are happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US