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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Great Look, overall very nice. Ice maker the worse design ever.
on July 21, 2017
Posted by: mrballs44
from Senoia, GA 30276, USA
Expertise:Intermediate
We have really enjoyed our 25 cu in Samsung Fridge. Features are nice, overall good performance. The reason I wouldn't recommend this refrigerator is all based around the ice maker/dispenser. We purchased the 5 year all covering warranty (non manufacture warranty). We have had the repair out on 4 separate occasions, every time was due to the ice maker. The guy got to know us pretty well. He got paid so he was happy to keep coming out. After some discussion it seems as though the seal between ice making compartment and the fridge is poor, which allows air into the ice maker, which eventually builds and freezes on the walls and maker to the point that ice is blocked and won't make. Additionally, the seal where ice is dispensed is poor design. Every time ice dispenses, a good bit of water comes out first. Seems an ice cube or three make it to the refrigerated portion and melt. If the melted cube(s) doesn't come through the dispenser, it leaks on the floor when the left door is opened.
We just deal with it, but for the amount paid I'd like to wear and tear are the only signs of use.
Pros: looks nice, good amount of fridge/freezer space
Cons: Did not meet expectations, Poor quality, ice maker beyond poor
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
NEW SAMSUNG REFRIGERATOR
on July 21, 2017
Posted by: Ramboetta
from Hamilton, MO
Expertise:Expert
[This review was collected as part of a promotion.] Just got our new Samsung refrigerator and we are so in love!!! More
than we could of asked for!!!
than we could of asked for!!!
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on July 25, 2017
Posted by: Gayle999
from Seattle, WA, USA
Expertise:Beginner
I bought this refrigerator 4 years ago. The ice maker stated acting up one month after the warranty ran out. It's given me nothing but trouble since. Now the bucket won't come out, so I have no ice at all. I will never buy another Samsung product.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello Gayle999,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator started acting up one month after the warranty ran out, and now the ice bucket won't come out. We apologize for the inconvenience this has caused you, especially since you have no ice. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557209
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator started acting up one month after the warranty ran out, and now the ice bucket won't come out. We apologize for the inconvenience this has caused you, especially since you have no ice. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557209
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice buildup will ruin your food
on August 5, 2017
Posted by: hindsight5050
from Ontario
Expertise:Intermediate
Do not buy this fridge.
This fridge has a design flaw where an ice build up will cause the fans to seize up and no cool air will blow into the fridge area. We have had to unplug our fridge 2 times in the last 2 months to clear the ice. At first it will start with a loud clicking noise and then it will go silent, that means the fan has stopped so no cool air is blowing. Thankfully we have a 2nd fridge to transfer our food to while we defrost this one. I HATE THIS FRIDGE.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello hindsight5050,
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator has an ice build-up which causes the fans to seize up. We apologize for the inconvenience this has caused you, especially since you had to unplug your fridge twice in the last two months to clear the ice. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has frost and if items are freezing inside.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
The link below contains information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557010
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung refrigerator has an ice build-up which causes the fans to seize up. We apologize for the inconvenience this has caused you, especially since you had to unplug your fridge twice in the last two months to clear the ice. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has frost and if items are freezing inside.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
The link below contains information to understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144557010
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great in the kitchen
on August 5, 2017
Posted by: Gindo
from Quincy, MA, USA
Just got it deliverd and it looks amazing! Lets hope it performs as well as it looks. Will follow-up when we get some hours on it. With a family of six, we will test the heck out of it!
Pros: Bright display, Inexpensive, looks great
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Super-efficient Energy Star certified refrigerator
on August 5, 2017
Posted by: 5KFunRun
Expertise:Intermediate
Replaced a side-by-side door refrigerator with this Samsung french door style, so still adjusting to the new set-up. Otherwise, enjoying our new super-efficient Energy Star certified refrigerator with convenient water and ice dispenser.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving our new refrigerator!
on August 7, 2017
Posted by: InLoveWithMyNewAppliances
We just installed our new refrigerator last Friday (4 days ago) -- we are loving it so far and have not had any issues. Seems like a great refrigerator -- still getting used to the shelving set up inside, though.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
this product has great features
on August 14, 2017
Posted by: notimpressed2017
I love the looks of it in the black stainless steel. The freezer is very large and has lots of room. The fridge design is somewhat small due to the placement of the ice maker, but its workable.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US