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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 902 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
195
69%of customers recommend this product.
(
582 out of
847)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Trouble from Day One!
on August 17, 2017
Posted by: Annoyed123
from New Jersey, USA
First, I have to say that I love the layout of the refrigerator. Big freezer on the bottom, plenty of drawer and shelf space. But the ice-maker has been a problem since day one! The cubes come out as small chunks all frosted over. I've had the repair guy here twice in the first year, and he did not fix the problem. Now water is leaking into the refrigerator and flooding the refrigerator floor and the crisper drawers. I have had to turn the water off completely, so no water and no ice. It is still leaking . . . Personally, I will not buy Samsung appliances again. Very disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know the ice maker in your Samsung refrigerator has been a problem since day one. The cubes come out as a small chuck all frosted over, and the water is leaking into the fridge and flooding the floor area and the crisper drawers. We apologize for the inconvenience this has caused you, especially with the repair guy who did not fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The links below contain information about maintaining the ice maker and preventing water leaks from your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556837
-Angelica
Thank you for reaching out. We appreciate you letting us know the ice maker in your Samsung refrigerator has been a problem since day one. The cubes come out as a small chuck all frosted over, and the water is leaking into the fridge and flooding the floor area and the crisper drawers. We apologize for the inconvenience this has caused you, especially with the repair guy who did not fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The links below contain information about maintaining the ice maker and preventing water leaks from your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556837
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Nice refridgerator
on August 28, 2017
Posted by: millsed
from Dutchess County, NY, USA
Expertise:Expert
Spacious, bright, accessible.
Crushed ice is small bits and mostly slightly diminished regular 'cubes'. Not much difference.
This unit needs to be 1/2 inch narrower. The salesman says it will fit into 36" (of course),
but all the world is not square or plumb. Some will be disappointed with the fit.
but all the world is not square or plumb. Some will be disappointed with the fit.
Needs a black (non-stainless) version
Cons: Too big
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Has all the features I wanted and more
on September 1, 2017
Posted by: mpx2
from MO
Expertise:Expert
Great value and great features! Very large refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on September 6, 2017
Posted by: Auntiecynnie
from Thornton co
Expertise:Beginner
I love this fridge it has a lot of space I have 5 kids and we always have room for food in our fridge. It is truly amazing and I would so recommended this fridge.
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, so good
on September 17, 2017
Posted by: rushfbn
A few days after install. Experience so far is good with install and follow up to a potential problem (but wasn't.). Can't give five stars because it is only a few days of use.
Pros: quiet, overall features
Cons: lighting a little dim but ok
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Design
on October 26, 2017
Posted by: kissbetterthanIcook
Expertise:Beginner
We were refrigerator shopping due to the final death of our previous frig and came across this beauty. We were looking at the same old white side by side dinosaurs but with the great Kitchen Package Deal we "upgraded" to the whole set for a new kitchen look! Two weeks in and we are loving the design, no finger print markings, and bottom freezer compartment. Only, downfall, is now we have to agree on a new kitchen paint color for our new look!
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on February 8, 2018
Posted by: 1sthomeowner
from Cypress, TX, USA
I would not recommend this product to anyone. I have had it for 2 years, only 2 years, and the ice machine has had to be repaired twice. I am in my third year and the ice machine is having the same issues and its leaking outside where it dispenses water and ice and inside down to the top of the freezer which freezes the ice. So I have ice inside my refrigerator on the top of my freezer. I am past the warranty so this time it will cost me to fix. I was a huge Samsung fan but I've learned my lesson with this refrigerator.
Pros: Realistic color, Inexpensive
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue and leaks outside where it dispenses water. We apologize for the inconvenience this has caused you, especially since there have been two repairs already in two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain troubleshooting steps to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444842
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has an ice maker issue and leaks outside where it dispenses water. We apologize for the inconvenience this has caused you, especially since there have been two repairs already in two years. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain troubleshooting steps to try when water leaks in your Samsung refrigerator and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444842
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Design flaws
on February 25, 2018
Posted by: JHammertime
from Ohio
Expertise:Intermediate
I have two complaints with this fridge. First off, when ice is dropped into the freezer drawer, once the bucket gets so full the ice falls out of the tray when opening the freezer and drops under the freezer drawer where it cant be reached. Secondly, the glass shelve does not remove from the plastic shelving to clean. My last refrigerator allowed this so the liquid and dirt that traps in the glass shelving can be cleaned. You would think with newer technology it would be beter. Very disappointing. I will sayit keeps things cold and pleased with it's efficency.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 29, 2022
Hi JHammertime,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the ice being dropped into the freezer drawer. Usually, if your ice maker won't stop making ice and causes the ice to drop in the freezer drawer, typically because the ice bucket is not in the proper position. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648515
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the ice being dropped into the freezer drawer. Usually, if your ice maker won't stop making ice and causes the ice to drop in the freezer drawer, typically because the ice bucket is not in the proper position. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144648515
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US