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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
Super-efficient Energy Star certified refrigerator
on August 5, 2017
Posted by: 5KFunRun
Expertise:Intermediate
Replaced a side-by-side door refrigerator with this Samsung french door style, so still adjusting to the new set-up. Otherwise, enjoying our new super-efficient Energy Star certified refrigerator with convenient water and ice dispenser.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving our new refrigerator!
on August 7, 2017
Posted by: InLoveWithMyNewAppliances
We just installed our new refrigerator last Friday (4 days ago) -- we are loving it so far and have not had any issues. Seems like a great refrigerator -- still getting used to the shelving set up inside, though.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
this product has great features
on August 14, 2017
Posted by: notimpressed2017
I love the looks of it in the black stainless steel. The freezer is very large and has lots of room. The fridge design is somewhat small due to the placement of the ice maker, but its workable.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Trouble from Day One!
on August 17, 2017
Posted by: Annoyed123
from New Jersey, USA
First, I have to say that I love the layout of the refrigerator. Big freezer on the bottom, plenty of drawer and shelf space. But the ice-maker has been a problem since day one! The cubes come out as small chunks all frosted over. I've had the repair guy here twice in the first year, and he did not fix the problem. Now water is leaking into the refrigerator and flooding the refrigerator floor and the crisper drawers. I have had to turn the water off completely, so no water and no ice. It is still leaking . . . Personally, I will not buy Samsung appliances again. Very disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 1, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know the ice maker in your Samsung refrigerator has been a problem since day one. The cubes come out as a small chuck all frosted over, and the water is leaking into the fridge and flooding the floor area and the crisper drawers. We apologize for the inconvenience this has caused you, especially with the repair guy who did not fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The links below contain information about maintaining the ice maker and preventing water leaks from your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556837
-Angelica
Thank you for reaching out. We appreciate you letting us know the ice maker in your Samsung refrigerator has been a problem since day one. The cubes come out as a small chuck all frosted over, and the water is leaking into the fridge and flooding the floor area and the crisper drawers. We apologize for the inconvenience this has caused you, especially with the repair guy who did not fix the issue. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and leaking issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The links below contain information about maintaining the ice maker and preventing water leaks from your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
https://www.youtube.com/watch?v=uU6XADBosVo
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144556837
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Nice refridgerator
on August 28, 2017
Posted by: millsed
from Dutchess County, NY, USA
Expertise:Expert
Spacious, bright, accessible.
Crushed ice is small bits and mostly slightly diminished regular 'cubes'. Not much difference.
This unit needs to be 1/2 inch narrower. The salesman says it will fit into 36" (of course),
but all the world is not square or plumb. Some will be disappointed with the fit.
but all the world is not square or plumb. Some will be disappointed with the fit.
Needs a black (non-stainless) version
Cons: Too big
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Has all the features I wanted and more
on September 1, 2017
Posted by: mpx2
from MO
Expertise:Expert
Great value and great features! Very large refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on September 6, 2017
Posted by: Auntiecynnie
from Thornton co
Expertise:Beginner
I love this fridge it has a lot of space I have 5 kids and we always have room for food in our fridge. It is truly amazing and I would so recommended this fridge.
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, so good
on September 17, 2017
Posted by: rushfbn
A few days after install. Experience so far is good with install and follow up to a potential problem (but wasn't.). Can't give five stars because it is only a few days of use.
Pros: quiet, overall features
Cons: lighting a little dim but ok
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US