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Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 904 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
197
69%of customers recommend this product.
(
582 out of
848)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Buyer beware. Everything that Blings and Glitters
on October 17, 2018
Posted by: Jal1
from Tacoma Wa.
Expertise:Intermediate
Buyer beware. Everything that Blings and Glitters isn’t Gold. We have had this Samsung Refrigerator for a 1 ½ years now. We bought the matching black satin Range, Washer, and Dryer as well to complete the set. This is a very nice-looking unit, with LED lighting that really stands out. It was the end of the big Christmas sale and this was the one we chose. The two big problems are the ice dispenser stopped working properly two months out of warranty. Over a 24-hour period it may fill the very tiny ice container about an 1/8 of an inch. I have to make an ice run to the local grocer, just to pick up a bag of ice to put in the dispenser (IRONY). Speaking of the Ice container it is made out of very cheap material and has developed several cracks now. Ironically, we did not get the extended warranty on the fridge but did get it on the Range because my wife was afraid the glass top might break or crack. The other problem is that it leaks water from the dispenser. You have to constantly wipe the back panel and the shallow dip tray. If you forget and open the door water will end up all over the floor. Water also drips onto the condiment shelves below the dispenser. I cut out a piece of a fabric dish mat to help with the drip pan. All this are known issues and they still sell this product
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Trisha, Samsung Care, May 5, 2022
Hi Jal1,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working and leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144473855
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working and leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144473855
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Control panel display
on October 30, 2018
Posted by: Anonymous
from Knoxville, TN
Expertise:Beginner
Disappointed with the control panel, you can not see the letters very well, should be lithted.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great inside space
on October 31, 2018
Posted by: Pitu
from Boca Raton
Expertise:Intermediate
I bought this last month and the space inside is huge.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Cold Water
on October 31, 2018
Posted by: Happy Bunny
from Atkinson NH
Expertise:Intermediate
[This review was collected as part of a promotion.] Purchased with other Samsung appliances. Fits plenty of groceries and keeps them separated and easy to find. The only thing to get use to is to hold the glass for the water dispenser at the right angle so it does not go all over the place.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great refrigerator..
on November 1, 2018
Posted by: Anonymous
from Urbana, MD
Sleek look and great space with great lighting. All around a good product, only negative for me is when ice is being made and drops into bucket its pretty loud.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice ref
on November 1, 2018
Posted by: Fredy45
from California
Expertise:Beginner
Very nice refrigerator Will recommend to friends and Family
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great fridige so far
on November 6, 2018
Posted by: Pytlap
from Sleepy Hollow, IL
[This review was collected as part of a promotion.] I bought this about a month ago and I am happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, September 26, 2019
Zero complaints are what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Hoorible ICe Maker! AN Average Fridge!
on November 26, 2018
Posted by: hughesyerdaddy
from Hartland, WI
Expertise:Expert
DO NOT BUY THIS FRIDGE! The Ice Maker IS Horrible! The shelves on the doors are weak and we've had them crack several times!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello hughesyerdaddy,
Thank you for reaching out. We understand how inconvenient it is to experience issues with the ice maker in your Samsung refrigerator and having weak shelves. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a helpful link for a troubleshooting guide you may check for the issues with the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
You may always visit samsungparts.com should you wish to purchase door shelves for your Samsung refrigerator.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370339
-Angelica
Thank you for reaching out. We understand how inconvenient it is to experience issues with the ice maker in your Samsung refrigerator and having weak shelves. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached is a helpful link for a troubleshooting guide you may check for the issues with the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to the warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
You may always visit samsungparts.com should you wish to purchase door shelves for your Samsung refrigerator.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144370339
-Angelica
Written by a customer while visiting Samsung US