 |
Customer Reviews Collected from Samsung US |
Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.7
Rating breakdown 900 reviews
5 Stars
458
4 Stars
148
3 Stars
42
2 Stars
59
1 Star
193
69%of customers recommend this product.
(
582 out of
845)
Customer Reviews for Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Horrible ice maker.
on November 11, 2018
Posted by: JMschur
from Pennsylvania
Expertise:Expert
The ice maker requires manual defrosting and de-jamming almost daily.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your ice maker, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6152
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 6152
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but issues
on April 26, 2020
Posted by: Cassie
fridge worked great the first year i had it but every sonce its been issue after issue with the ice machine. its been replaced once and now suddenly the water has stopped. too many issues.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 8, 2020
We understand how frustrating it can be when results and expectations do not meet. I am including a helpful troubleshooting guide to support your concerns on the water dispenser (https://bit.ly/3gKbbJ7). Thank you for choosing Samsung! ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
Ices up and leaks
on May 3, 2018
Posted by: HoustonRyan
from Houston, TX
Expertise:Intermediate
The drain line freezes and water floods the refrigerator and then the ice maker starts freezing up. Have added the defrost drain line extension that is said to fix the problem and it still happens. Terrible engineering design.
Cons: Did not meet expectations, Poor quality, bad engineering, poor performance
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello HoustonRyan,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator leaked and the ice maker started freezing up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has a leaking issue and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
The links below contain troubleshooting steps to try when your Samsung refrigerator has an ice maker issue and how to maintain the ice maker for reference.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEWW/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443126
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator leaked and the ice maker started freezing up. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator has a leaking issue and how to prevent it.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
The links below contain troubleshooting steps to try when your Samsung refrigerator has an ice maker issue and how to maintain the ice maker for reference.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAEWW/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144443126
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Cheaply Made Refrigerator
on February 22, 2018
Posted by: puzzleco
Expertise:Intermediate
We've had our refrigerator for over 3 years so our warranty no longer covers the mass of things that have gone wrong with this refrigerator. First of all, this is our second Samsung refrigerator because the first one died after a year. They replaced the refrigerator because there were numerous leaks coming from a variety of spots. Next, we have had the ice maker go out twice in two years and both times were fixed under warranty. Now our ice maker is going out and no longer covered under warranty. Our last refrigerator lasted 15 years and still worked when we go rid of it. Goes to show manufactures don't make products to last.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 26, 2022
Hello puzzleco,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is going out. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444325
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker is going out. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link containing the troubleshooting guide you can try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144444325
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Ice/water dispenser is horrible
on September 21, 2014
Posted by: Txchick
from Corinth, TX, USA
Expertise:Expert
Every time we get ice, or water some drops all over the floor. EVERY TIME. This is a very poorly design on the fridge. I like the design overall, the cooling, the depth and space it offers. The ice and water dispenser is really lacking. I would not have bought this fridge if I knew it was going to have this issue.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, August 10, 2022
Hi Txchick,
Thank you for notifying us about this. We appreciate you loving the Samsung Refrigerator despite your concern, as water and ice drop all over the floor. I understand how troublesome it can be when equipment doesn't properly function. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for Troubleshooting steps about Samsung Refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
You may check out the User's Manual on Page 21 for more information to prevent spills:
https://downloadcenter.samsung.com/content/UM/201904/20190418151238039/DA68-02601A-16_181008.pdf
Samsung refrigerator ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144784632
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung sucks
on January 1, 2019
Posted by: norinoo
from 60564
Expertise:Expert
ZERO STARS -After 1 year ice maker compartment freezes over and now has stopped working altogether and refrigerator needs to be manually defrosted or ice builds up over coils and leaks water under crisper drawers onto floor. Worst product ever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE ICE MAKER
on September 10, 2021
Posted by: TREVOR
from SARAMENTO, CA
this is probably the worst ice maker ever made. definetily not expected from samsung of all companies. doesn't even last 3 years. ive had older unknown brand fridge with icemakers that lasted well over 10 years with no issues. this one frosted up daily and was a pain to defrost. after a few defrosts, it completly stopped working. i tried all the tips and tricks from youtube, google, and samsung with no luck. not only was this fridge expensive, but now i need to spend even more to replace the icemaker!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 13, 2021
I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. If you have any questions for us or would like to investigate your concern further, please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696755
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143696755
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive piece of junk
on November 24, 2018
Posted by: Anonymous
from Chicago, IL
Expertise:Intermediate
Refrigerator coils froze over and had to be professionally repaired. Ice maker always froze over and had to be defrosted monthly until it just died altogether.
My family and I will never purchase another Samsung appliance ever again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US