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Customer Reviews Collected from Samsung US |
Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4.4
Rating breakdown 117 reviews
5 Stars
75
4 Stars
25
3 Stars
9
2 Stars
4
1 Star
4
88%of customers recommend this product.
(
98 out of
111)
Customer Reviews for Samsung - 31.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
5
Samsung Refridgerator
on September 4, 2015
Posted by: beekeepers
from Utah, USA
Expertise:Intermediate
I really like my new fridge. My food stays so fresh for such a longer period of time compared to my last refridgerator. The only thing that is frustrating to me is that you really have to push the doors shut or they don't close tightly. On the upside of that, the alarm does sound letting you know the fridge is open.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far good
on January 3, 2016
Posted by: Mahendranath
from Austin, TX, USA
Expertise:Beginner
its been couple of months since we bought this Refrigerator, it is super big and not to worry about space.
Recommendation: Water/ice dispenser Menu options and design needs re-work.
Pros: Inexpensive, Durable
Cons: Not high def
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this refrigerator
on January 23, 2016
Posted by: joneskj96
from Gainesville, GA
Expertise:Beginner
I bought this refrigerator to replace our broken unit. I absolutely love it! Performance is awesome, inside lighting is impeccable, very quiet. Was nervous at first with the bottom freezer but very surprised by how much food it holds. Versatility of the shelves makes fitting large items a breeze. Dual ice-maker is great. Would highly recommend this unit to everyone!
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge for the price
on February 25, 2016
Posted by: Davegt78
from Long island ny
Expertise:Intermediate
Ton of space. Great dual ice maker. Easily accessible storage. All you can fit.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nice concept -Poor reliablity 31 cu. ft. French Door Refrigerator
on March 22, 2016
Posted by: AZEqualizer
from Phoenix, AZ, USA
Expertise:Intermediate
The Good: Lots of space with 31 cu ft. Great door storage/ dual zone and dual Ice makers are convenient. Twin Cooling Plus provides less freezer burn and better humidity for fruits and vegetables.
The Bad: Refrigerator water filter is pricy. After a year things start to fail. The control panel glitched… The freezer section did not realize it was supposed to stay freezing and didn’t give an alert. The fix was simple turn the whole refrigerator off , wait 20 seconds and then turn back on. A basic reboot. But there was no indication that there was an error or that anything was wrong. The freezer had to be observed that everything was defrosting. The control panel on the front thought everything was fine.
Next problem if you do a search you will find that all of a sudden under the dell drawer a large puddle / iceberg forms… which eventually starts leaking on the floor. And no this isn’t caused by the water filter leaking or being a non-Samsung filter... all I use is Samsung filters and there was not a missing or additional gasket in the filter area.
I also had the LED module for the freezer fail – these things should last a good 20years.
The biggest problem is this refrigerator needs more than a year warranty … The compressor which has a 10 yr warranty is not the problem but the rest sure is.
I have attached a picture of the iceberg under where the deli tray goes... hard to get clear ice in a white interior but you can get the idea
The Bad: Refrigerator water filter is pricy. After a year things start to fail. The control panel glitched… The freezer section did not realize it was supposed to stay freezing and didn’t give an alert. The fix was simple turn the whole refrigerator off , wait 20 seconds and then turn back on. A basic reboot. But there was no indication that there was an error or that anything was wrong. The freezer had to be observed that everything was defrosting. The control panel on the front thought everything was fine.
Next problem if you do a search you will find that all of a sudden under the dell drawer a large puddle / iceberg forms… which eventually starts leaking on the floor. And no this isn’t caused by the water filter leaking or being a non-Samsung filter... all I use is Samsung filters and there was not a missing or additional gasket in the filter area.
I also had the LED module for the freezer fail – these things should last a good 20years.
The biggest problem is this refrigerator needs more than a year warranty … The compressor which has a 10 yr warranty is not the problem but the rest sure is.
I have attached a picture of the iceberg under where the deli tray goes... hard to get clear ice in a white interior but you can get the idea
Pros: lots of space
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 15, 2022
Hi AZEqualizer,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the freezer not cooling, control panel glitching, water in the deli drawer, and frost forms. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
To replace your refrigerator's lights, you may visit https://www.samsungparts.com/Default.aspx and search for your refrigerator's model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF323TEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144699526
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the freezer not cooling, control panel glitching, water in the deli drawer, and frost forms. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Samsung refrigerator lights do not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01109322/
To replace your refrigerator's lights, you may visit https://www.samsungparts.com/Default.aspx and search for your refrigerator's model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF323TEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144699526
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US