[This review was collected as part of a promotion.] I’ve owned this washer for many years now. It’s a workhorse and holds a large amount of laundry. I wash King sized comforters with zero issue. I use the extra hot sanitizing feature all the time - I love it! Two weeks ago, I was doing a load and heard the cycle finish. When I went to open the door, smoke came billowing out. A repair person came out to assess the issue, but that’s as far as we have come as we are still waiting to LG to tell us what will happen next.
[This review was collected as part of a promotion.] This washing machine is top notch. Love the large capacity of this machine and all the features it has. Best washer I have ever had, would buy again.
I've had no problems with the pair for 4.5 years but the motor quit six months ago and I''m still waiting for warranty parts. I don't know where the communication fails, LG or the service tech. All should work out well eventually. The Motor is covered under a 10 year guarantee. We will see.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
[This review was collected as part of a promotion.] My wife and I have used the washer and dryer since 2013 with not a single problem except that some how the dryer and now recently each device got child locked and after getting in contact with your great service staff via telephone the problem was quickly resolved.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
[This review was collected as part of a promotion.] We have only had the machine for two weeks and we are still learning but so far we are very satisfied.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 2, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
[This review was collected as part of a promotion.] I bought this 5 years ago want the best made. , shopped around. ,asked service techs and they recommend
[This review was collected as part of a promotion.] Love my new washer and dryer. They hold so much more laundry, cutting down on the number of loads I wash. Quiet, so many settings and love the tune at the end of the cycle.
Pros: ease of use, Features/Settings, Performance, Quality
[This review was collected as part of a promotion.] I found my washer and dryer liking the features alone and after the sales rep walked me thru the functionality I was sold!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality