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Customer Reviews Collected from lg.com |
LG - 5.2 Cu. Ft. 14-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.7
Rating breakdown 517 reviews
5 Stars
441
4 Stars
38
3 Stars
10
2 Stars
15
1 Star
13
94%of customers recommend this product.
(
464 out of
495)
Customer Reviews for LG - 5.2 Cu. Ft. 14-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
5
Great features and easy to use
on December 14, 2022
Posted by: Thomas Fisher
from Waukesha WI
We bought it several years ago and it’s very easy to use.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Reliable service
on January 16, 2023
Posted by: Anonymous
from Lindenhurst NY
[This review was collected as part of a promotion.] Had warranty on washer the manufacturer covered part's but not labor. We have the washer for 8 years.
Pros: ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Replaced pump every year for 7 years!
on January 17, 2023
Posted by: Sunny South Mom
from Sunny South
I have used this washing machine for 7 years and have been through at least 6 pumps. While it is working, I love this washer. It has a variety of cycles and features. And it cleans well. Along with three dogs, we have teenagers who play sports and ride dirt bikes. Our household is rough on laundry so I appreciate a good machine. HOWEVER, once a year without fail, the pump breaks and it takes a month to have it repaired. Why would you make a quality machine with a faulty pump that CANNOT keep up. Without the pump, the machine is useless.
Quality
1
Features
5
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, January 18, 2023
We highly appreciate your honest feedback regarding your experience with your LG washer. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best product possible. We assure you that your constructive feedback does not go unnoticed, as this information will be shared with our research and development teams for future improvements. If you need additional assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
5
Very easy to use. Great features.
on May 24, 2023
Posted by: Amy McGregor
from Pennsylvania
[This review was collected as part of a promotion.] I purchased the washer a few weeks ago and absolutely love it
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love our LG Products!
on May 29, 2023
Posted by: Anonymous
from Sachse, Texas
[This review was collected as part of a promotion.] We’ve purchased x-large LG washer and dryer, and large Refrigerator. We’re very satisfied with LG products and will be purchasing only LG brand.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great washer
on June 1, 2023
Posted by: Stewart1008
from Charlotte,NC
Was very happy with my purchase washes great and is very efficient
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love ❤️ LG Products!
on July 2, 2023
Posted by: Jacqueline06
from Ohio
Love this product!!! Best washer and dryer set I have ever bought!!!! Product has had only user error problems, lol, thank goodness for the very friendly service help!! I own many other LG products!!!
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., July 3, 2023
Hey there. Thank you for reaching out and sharing your feedback for your LG Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
3
was pleased until recent motherboard failure
on July 10, 2023
Posted by: john hineman
from valencia, CA
my wife and I have been happy about the ease of use and capacity of our LG units.
much to our surprise, the motherboard on our washing machine recently failed without warning. we take great care of our units, store them safely and maintain them properly.
we did not expect the central control board problems at such an early stage of life for these top of the line machines.
much to our surprise, the motherboard on our washing machine recently failed without warning. we take great care of our units, store them safely and maintain them properly.
we did not expect the central control board problems at such an early stage of life for these top of the line machines.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy Shaina Mae F. Marquez, LG Social Media, July 19, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience with your 5.2 cu. ft. Mega Capacity TurboWash™ Washer with Steam™ Technology. This will be considered for our continuous improvement. Should you have any other questions or might require additional assistance with your unit, please send us a private message on Facebook or Twitter using @LGUSSupport containing the product details of your unit and your contact details, as it will be our pleasure to assist you. -Shae
Written by a customer while visiting lg.com