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Customer Reviews Collected from lg.com |
LG - 5.2 Cu. Ft. 14-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.7
Rating breakdown 524 reviews
5 Stars
446
4 Stars
38
3 Stars
10
2 Stars
16
1 Star
14
94%of customers recommend this product.
(
464 out of
495)
Customer Reviews for LG - 5.2 Cu. Ft. 14-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
2
10 years owns ....
on October 3, 2025
Posted by: andrey b
from ohio
After 10 years of using an LG Front washing machine, it still washes, but I noticed how it washes: one day, after the entire cycle, some items remained dry. First, there wasn't enough water; I had to soak the laundry separately and add water. The programs are poorly designed. In the Brite White setting, and probably in other settings, it washes for 10 minutes, and the detergent remains unused. It switches to rinse mode on the display, and it rinses and spins for an hour. What the heck? Water saving rules. Engineers are working on saving water and energy. I'm just wondering what kind of washing machine to buy next, one that will wash clothes and not waste my time.
Pros: Style/Design
Quality
2
Features
1
Value
3
Response from lg.comBy LG Digital Care Team, October 4, 2025
Hey Andrey! Thanks for sharing your LG Washer experience with us. Ensuring your clothes are fully soaked for a full wash is crucial, so we'd love to help! If you notice any dry spots in your clothing, this can be caused by the load size. We recommend ensuring the load doesn't exceed more than 2/3rd's of the drum for the most efficient washing. When running smaller loads on high spin speed cycles, you may notice some small dry spots after completion due to the moisture extracting spin process. If you also notice any detergent still left after a cycle completes, we recommend checking out our guide at https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361 to get started. If you still need help, feel free to connect with us via email at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll be happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Best washer and dryer I have ever owned
on February 9, 2026
Posted by: BWilli74
I have had this washer and dryer set since 2013. 13 years later, I've never had to have it worked on, and it's still works like a champ. I bought this extra large capacity because I had four boys at home, it reduced my laundry day to just one day a week. I can load it up with a King Comforter and all the sheets, no problem! I'm leaving a review because I jumped on here to see if they still made this machine comment and it looks like it's been discontinued. I was recommending it for a friend of mine. I Hope they've replaced it with something similar.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 9, 2026
Hello. We appreciate you sharing your thoughts about your LG Washer. Thirteen years of steady performance is the kind of longevity that makes a story worth telling, and it’s fantastic to hear how the LG unit handled a busy household and those big comforter loads with ease. That’s the kind of reliability that really sticks with you. We’re glad it served you so well, and your friend is lucky to have someone recommending appliances with real‑world experience behind it. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (10) ratings-only reviews
Overall Customer Rating
4.8
Would recommend? Yes
(
10 out of
10)
Features
4.8
Quality
4.9
Value
4.7