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Customer Reviews Collected from lg.com |
LG - 5.2 Cu. Ft. 14-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Average Customer Rating:
4.7
Rating breakdown 524 reviews
5 Stars
446
4 Stars
38
3 Stars
10
2 Stars
16
1 Star
14
94%of customers recommend this product.
(
464 out of
495)
Customer Reviews for LG - 5.2 Cu. Ft. 14-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel
Customer Rating
4
large and quiet
on January 7, 2015
Posted by: largefamily
from Wisconsin, USA
Cons: a plastic shroud came off was found in driveway after the delivery boys left, and they used the standard delivery tools, the 2-man lift strap thingy. Tub springs can be heard bouncing during spin cycle which worries me about its quality. My old one sounded like a jackhammer during spin cycles and not once was i worried that it was gonna break. The tub bounces a lot more than my old one also, could be weaker springs probably. seems to have harder time finding center balance.
Pros: no water hammering as others have reviewed could just be my personal setup but my old one had major water hammering so i expected it but it didn't have an issue. Clothes come out nice and clean with no residue. Almost super quiet, my old one sounded like a jackhammer in the basement, this one was soo quiet you hardly notice it. I had to use the flashlight to verify that it was using water after the initial water filling cycle because after that u don't hear a thing and i was sitting 5 inches from the washer when i tested it for the first time. The direct drive does make a whirling sound but you don't notice it unless you are listening for it, like i said i was next to this washer and didn't notice it until every thing else was quiet, and even then you only hear it if you are next to it. My old washer lasted 15 years and was still working but needed parts for worn out ones which ended costing in total more than what i paid for when i bought it, so i decided not to repair and just bought this new lg model. I use to do 2 wash loads and i don't have a lot of clothing with my new lg i only do one load now perfect size for my needs saved me an hour of time. NOTE, the hoses and leveling tool for is included in the tub so look for it. The delivery guys was a third party so they knew zero about my washer and told me my washer didn't come with new hoses. Also make sure your washer is perfectly stable as it will not start the spin cycle if the washer wobbles even at the slightest shaking. My washer sits at a slant in the floor so it was hard to level, but with the included tool it was soo easy i did it in seconds. Did i mention this thing is super quiet? Lastly the washer lets you know its done with not a buzzer but an awesome little tune, the was the icing on the cake for me, lol. so far i had no problems with it and loving it, I hope it lasts as long as my old washer that thing had 15 more years in it but it just wasn't cost worthy to keep it that way anymore.
Pros: no water hammering as others have reviewed could just be my personal setup but my old one had major water hammering so i expected it but it didn't have an issue. Clothes come out nice and clean with no residue. Almost super quiet, my old one sounded like a jackhammer in the basement, this one was soo quiet you hardly notice it. I had to use the flashlight to verify that it was using water after the initial water filling cycle because after that u don't hear a thing and i was sitting 5 inches from the washer when i tested it for the first time. The direct drive does make a whirling sound but you don't notice it unless you are listening for it, like i said i was next to this washer and didn't notice it until every thing else was quiet, and even then you only hear it if you are next to it. My old washer lasted 15 years and was still working but needed parts for worn out ones which ended costing in total more than what i paid for when i bought it, so i decided not to repair and just bought this new lg model. I use to do 2 wash loads and i don't have a lot of clothing with my new lg i only do one load now perfect size for my needs saved me an hour of time. NOTE, the hoses and leveling tool for is included in the tub so look for it. The delivery guys was a third party so they knew zero about my washer and told me my washer didn't come with new hoses. Also make sure your washer is perfectly stable as it will not start the spin cycle if the washer wobbles even at the slightest shaking. My washer sits at a slant in the floor so it was hard to level, but with the included tool it was soo easy i did it in seconds. Did i mention this thing is super quiet? Lastly the washer lets you know its done with not a buzzer but an awesome little tune, the was the icing on the cake for me, lol. so far i had no problems with it and loving it, I hope it lasts as long as my old washer that thing had 15 more years in it but it just wasn't cost worthy to keep it that way anymore.
Pros: Performance, Style/Design, easy to use, Features/Settings, time saver/more capacity/less time
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Best Washer I've Ever Owned
on March 20, 2015
Posted by: Chip
from Johns Creek, GA
Fantastic washer - loads of features and most of all - QUIET! You really can barely hear the darn thing run at all! Lots of capacity, even handling quilts, etc. Easy to use, love the sanitation and allergy options as well. Great washer overall.
Pros: Performance, easy to use, Quality, quiet
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
So far so good
on June 4, 2015
Posted by: David J.
from Northern New York
This washer works well, cloths come out clean. The water hammer issue is real, installed arrestors and it took care of the problem. Also make sure your machine is level, it spins at high speed. Just hope we get many years of use.
Pros: Performance, Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
works great
on October 11, 2015
Posted by: john m
from Center, ND, United States
works great so far (6 months) handles the clothes for our family of 6 children with one on the way with ease. only thing missing is a maid to keep it running while we homeschool the children :)
Pros: Performance, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Energy savings great performance
on January 24, 2016
Posted by: JAMahr
from Yates City, IL, United States
[This review was collected as part of a promotion.] We bought this about a little over a month ago we are impressed with the energy savings in water and electricity. We have notice the performance on cleaning clothes. The variety of setting is outstanding for different fabrics.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Disappointing
on September 23, 2017
Posted by: Malibulola
from Malibu, CA, United States
This was supposed to have a balance load device. 8 of 10 times I wash my mattress pad it full of water. It also was supposed have such a great spin cycle that your laundry was supposed to come out almost dry. Sadly none of this is happening. I thought spending so much money would make a difference.
Lastly, the clothes do not seem like they get enough water to make them fresh and clean smelling. A top load seems to do a much better job.
Lastly, the clothes do not seem like they get enough water to make them fresh and clean smelling. A top load seems to do a much better job.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great features! Great washer
on April 25, 2019
Posted by: Shelly2345
from Medina, OH
I bought this washer and matching dryer in Aug of '15. I absolutely love them both. There are many options and features. Love the steam clean for pillows and down comforters. I have had zero problems with either appliance.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
LOVE, LOVE, LOVE
on November 1, 2012
Posted by: Kevsum_1999
from Waycross, GA, USA
I absolutely love this product. The size alone is something to brag about. I feel like I can do other things with my time instead of wash clothes, because this washer does more than the average washer. My husband loves the short cycle. The washer and dryer are very stylish. I have no complaints but only words of admiration for this and all of the LG product.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com