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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: PeggyATX
from Austin Texas
Verified Purchase:Yes
I have had my LG since 2014 and I have only had an issue with my Ie maker. Then this year (2022) it stopped working so I call LG and set up a services call. The LG rep was very nice and explain to me what was going on and what he was going to do to fix it.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Good fridge overall but ice maker stoped working
on December 24, 2022
Posted by: Anonymous
from Murrieta,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had bought an LG fridge back in 12/2016 and it has worked fine until now that my fridge stopped making ice. Did a little research and talk to a tech on the phone and they said possibly the sensor could be bad on it. It fills the ice tray with water, it freezes it but it doesn’t dump/dispense the ice into the bin so it can refill water and make ice again. I have to keep hitting the reset to make it dump/dispense the ice every time. Other than this issue everything is still in working condition.
Pros: Style/Design, Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 27, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: David Thomson
from Weippe, Idaho
Verified Purchase:Yes
Lasted us 10 years. I complained about spending 2K on it whenever I had to break up the ice cubes so they would come out of the dispenser; when the doors slammed shut; produce freezing in the drawers; having to remove ice sheet from the bottom of the freezer every month because the drain tube would freeze; if freezer was set 2 degrees colder icemaker could not make ice, if set too high not enough ice; looking at the constant finger prints, cleaning swirls, dents and scratches on the stainless steel. Now we find out about compressor problems. How much carbon foot print from all these appliances in the landfills? Make lasting products!
Pros: Style/Design
Quality
2
Features
5
Value
2
Response from lg.comBy JaNika Wiley, Social Media, January 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: comp bad
from Nebraska
Verified Purchase:Yes
I bought it 5 years ago it was fine tell the compressor went out
Pros: ease of use
Quality
2
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 3, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed!
on March 1, 2023
Posted by: Pkid
from Boca Raton , florida
Mine came with the house. Mfg in 2016 bought house 2017 had trouble 2018 just quit cooling, unplugged and started cooling again now 2023 totally died and have to replace. doesn't seem like something I would buy. I have an apt size frig on my patio Ihave had for over almost 20years ago and never have had a problem.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 2, 2023
We're sorry to hear about the inconvenience you have experienced. We read from your feedback that you were having trouble with your LG product, so we’d like to help you with it. It would be our pleasure to assist you with this, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be more than happy to help. ^James.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Allen, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very disappointed in the non service I am receiving
I am very exhausted with explaining over & over again nothing gets resolved. No one but one person has reached out and she couldn’t resolve anything.
I am very exhausted with explaining over & over again nothing gets resolved. No one but one person has reached out and she couldn’t resolve anything.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 4, 2023
We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Utah Man
from Murray, Utah
Verified Purchase:Yes
I opted for the one price for all repairs and it turned out well. The compressor had failed and the condenser coil had plugged and both were replaced. Repair tech was friendly and did the repair quickly and the fridge works like new.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 9, 2023
It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your repair experience using the LG 27 cu. ft. French Door Refrigerator, model LFX28968ST. Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Anonymous
from Rigby, Idaho
Verified Purchase:Yes
We bought this fridge in the summer of 2017 for our new home. The first compressor stopped working March of 2020. It is now April of 2023 and the second compressor went bad. LG covered parts and labor the first time and the compressor the second time. We had problems with the installation of the second compressor. And the fridge stopped working 3 times that week. So I don’t recommend this fridge. They are not build well.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 22, 2023
We want to thank you for taking the time to communicate with us about your experience with LG 27 cu. ft. French Door Refrigerator, model LFX28968ST. We're sorry to learn that you had such a negative experience. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Danee
Written by a customer while visiting lg.com