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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: chipper12
from Vero Beach, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am happy with the frig with the exception of the ice maker. Have had service on it 5 times already in 4 years. they keep replacing it and still it continues to leak periodically.
Pros: ease of use, Style/Design, Features/Settings, Performance
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
2nd refrigerator I have purchased of this model.
on May 14, 2023
Posted by: Jdd1987
from Greensboro NC
Verified Purchase:Yes
Had compressor go out after 5 years. They said having in garage caused failure.
Quality
3
Features
4
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 15, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Cindi_lu
from Texas
Verified Purchase:Yes
We have had this fridge for 10 years! No issues until this year when the compressor went out. Luckily we are within the 10 year warranty (barely). I called customer service and they sent someone right away to replace it under the warranty. Hoping for another 10 years out of it!
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: J is what they call me
from Troy, MO
Verified Purchase:Yes
It is a closed system so if it slowly leaks refrigerant, you won't know about it for a long while. If it happens and stops cooling effectively after your warranty period, it is a hassle to get the repair completed unless you have your original receipt. If you have it moved, make sure the movers are careful with the bottom side, the ice maker valve is fragile. The door hinge sags after a while. So the closing hinged part inside the door that keeps the seal between the doors, does not always catch the closing mechanism at the top of the refrigerator.
Pros: Features/Settings
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bean60
from Grand Rapids Michigan
Verified Purchase:Yes
We bought this refrigerator 7 years ago. We love the features of the refrigerator especially the shelf that slides back for taller items and the slim ice maker which allows for shelves in the door. So disappointed that the compressor went out! Would have expected it to last longer than 7 years. In addition to compressor, there was some kind of leak along outside of refrigerator which deemed it nonrepairable.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy Christian Jimenez, LG Social , May 30, 2023
We regret to hear your refrigerator is no longer in working condition and is deemed no longer repairable. Should you feed inclined to, please feel free to leave your feedback here: https://www.lg.com/us/support/feedback. We'd use your feedback to improve our customer experience going forward. We'd appreciate you taking the time to fill out the form! ^Chris
Written by a customer while visiting lg.com
Posted by: Halfpint34288
from NORTH PORT, FLORIDA
Verified Purchase:Yes
I had this LG refrigerator almost 10 years and will never buy another LG refrigerator. It's on it's third compressor and the last one was just installed May 28, 2023. It already is failing to freeze.
Quality
1
Features
3
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 1, 2023
We appreciate you taking the time to post your review. Based on your review, it appears there may be an issue with another part in your refrigerator. Please reach out to us so that we can look into your issue. Our contact options are depicted in the following link: https://www.lg.com/us/support/contact. We'd be happy to offer our assistance in this pressing matter and hope we can reach a resolution as soon as possible. Should you feel the need to provide your feedback regarding the experience you had with refrigerator model LFX28968ST, please feel free to do so here: https://www.lg.com/us/support/feedback. We look forward to hearing from you. ^Chris
Written by a customer while visiting lg.com
Customer Rating
3
Compressor went out twice ice machine never really
on June 4, 2023
Posted by: Va65
from Tavares, fl
Verified Purchase:Yes
I wanted to love this refrigerator so bad but,, Since we bought this refrigerator, the compressor went out twice, damaging all my perishables, ice machine never really worked. The second time it was repaired it cost us almost 700, for labor. Ice machine still no good. Just one nightmare after another.
Pros: ease of use, Style/Design
Quality
2
Features
2
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 4, 2023
Hi, Va65. Thanks for reaching out. Hopefully you were able to get your compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Jeff191331
from La Porte, TX
Verified Purchase:Yes
Love the look and feel of our newest LG refrigerator. Good size and has all the features we need for the price.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com