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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 920 reviews
5 Stars
556
4 Stars
156
3 Stars
63
2 Stars
50
1 Star
95
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
We're happy with our LG refrigerator.
on September 25, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] We have had our LG refrigerator for few years and have not experienced any significant issues.
Written by a customer while visiting lg.com
Customer Rating
3
Compressor is awful
on October 2, 2023
Posted by: Mvetter
from IL
[This review was collected as part of a promotion.] Was great until the compressor broke after only 4-5 years.
Quality
2
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 24, 2023
Hello, no one likes it when their appliances start to go out! This model has a 5-year parts and labor warranty for the compressor. Please send us a private message on one of our socials @LGUSSupport, with your details so we can look into this for you. ~Tegan
Written by a customer while visiting lg.com
Customer Rating
1
Beware Icemaker
on October 25, 2023
Posted by: Beware of LG Icemaker
from indianapolis, IN
Icemaker is dysfunctional. Ice cube tray does not fill with water yet goes through process of trying to empty with banging noise. (At night I turn it off.) Icemaker part of the LG refrigerator is substandard quality.
Quality
1
Features
5
Value
2
Written by a customer while visiting lg.com
Customer Rating
3
Icemaker Poor Quality
on October 26, 2023
Posted by: Beware of LG Icemaker
[This review was collected as part of a promotion.] Icemaker poor quality. Dysfunctional. Does not fill water ice cube tray with water. Continues to turn over and try to empty no ice. A friend has a LG w/icemaker and has same problem. Finally turned it off as I do at night so I don't have to hear bang, bang. Would like to send pic but website won't allow
Response from lg.comBy LG Customer Experience team, Customer Care, November 3, 2023
Hi, there. Thank you for providing us with valuable feedback and concerns regarding the dysfunctionality of the icemaker in your LG 27-cu. ft. French Door Refrigerator, Model #LFX28968ST. We understand that the icemaker not filling the water ice cube tray properly can be frustrating.
To address this matter, we recommend performing a few troubleshooting steps to see if we can resolve the problem. For your convenience, you may visit this link: http://spr.ly/6427uWYsl. If the issue still persists, we kindly ask you to send us a private message on Facebook or X at @LGUSSupport for further assistance, and we'll be happy to accommodate you.
To address this matter, we recommend performing a few troubleshooting steps to see if we can resolve the problem. For your convenience, you may visit this link: http://spr.ly/6427uWYsl. If the issue still persists, we kindly ask you to send us a private message on Facebook or X at @LGUSSupport for further assistance, and we'll be happy to accommodate you.
Written by a customer while visiting lg.com
Customer Rating
3
Icemaker Nightmare
on November 25, 2023
Posted by: Beware of LG Icemaker
[This review was collected as part of a promotion.] Inherited LG in purchase of home from woman who purchased it 12-02-15. Icemaker is a dysfunctional nightmare. Ice tray dies not fill with water but functions like it is emptying cubes with bang, bang. I know 2 other LG owners who have the same issue. It has to be turned off at night to avoid bang, bang. I'm retired widow who cannot afford what LG said it would cost and there is no local Indianapolis repair.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 27, 2023
We are so sorry to hear this. We would like to help with this issue. However, there would be a cost factor due to the fact that the unit is out of warranty, and without proof of purchase. We appreciate your feedback and wish you the best of luck. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
5
Just what I needed!
on December 3, 2023
Posted by: grace18
from Lake City, Florida
[This review was collected as part of a promotion.] I am enjoying my new side by side LG refrigerator. It is sleek and looks perfect in my kitchen and blends in seemingly with my other appliances. My new LG gives me plenty of room in the freezer side as well as the refrigerator side. And finally, I have an ice maker that makes plenty of ice for me.! Everything I store inside the refrigerator is so easy to reach. All my food items are able to be placed exactly where they are easy to get to, which is not what I had in my previous fridge. I really couldn’t be more pleased with my LG side by side refrigerator.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
on December 4, 2023
Posted by: José Briseño
[This review was collected as part of a promotion.] William was professional and took care of our LG issues.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
on December 4, 2023
Posted by: benny faraz
I wish I could write some good thing here .All i say is ,i have been calling for my refrigerator for over 2 years with no result and asking me if am enjoying my refrigerator,enjoying my not working refrigerator!!!???WOW
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 7, 2023
Hey Benny, let's get you the support you deserve. We don't like to hear our customers frustration and want to get you to the right team for help. Please send us a private message on our social media accounts, @LGUSSupport. ~TammyJo
Written by a customer while visiting lg.com