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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Stopped working
on June 9, 2024
Posted by: AG115
[This review was collected as part of a promotion.] Stopped working in 7 years. Labor is expensive so only option is to replace the refrigerator, such a huge negative environmental impact. Stay away from this brand .
Quality
1
Features
2
Value
2
Response from lg.comBy LG, June 9, 2024
Hi there, Thank you for reaching us. I'm so sorry to hear that your LG refrigerator stopped working after just 7 years of use. I can imagine how frustrating and disappointing it must be to have to deal with the breakdown of a major appliance, especially when it's not covered by warranty.
I want to acknowledge your frustration and disappointment, and I understand that the cost of labor is a significant concern for you. It's not only an expense, but it also means that you're faced with the difficult decision of replacing the refrigerator, which can have a significant environmental impact.
I want to assure you that we take this issue seriously and are committed to making things right. I'm so sorry that our product didn't meet your expectations, and I'm sorry that we've let you down.
As an LG representative, I want to assure you that we're committed to sustainability and reducing our environmental footprint. We understand that our products have a significant impact on the environment, and we're working hard to reduce waste and increase recyclability. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge your frustration and disappointment, and I understand that the cost of labor is a significant concern for you. It's not only an expense, but it also means that you're faced with the difficult decision of replacing the refrigerator, which can have a significant environmental impact.
I want to assure you that we take this issue seriously and are committed to making things right. I'm so sorry that our product didn't meet your expectations, and I'm sorry that we've let you down.
As an LG representative, I want to assure you that we're committed to sustainability and reducing our environmental footprint. We understand that our products have a significant impact on the environment, and we're working hard to reduce waste and increase recyclability. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Lots of room
on June 18, 2024
Posted by: Marc87
from Dover, Delaware
[This review was collected as part of a promotion.] I brought my LG refrigerator 8 years ago and I love it. It has room for everything I need. My only issue was the compressor failed 8 years after I purchased it.
Pros: Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
on July 14, 2024
Posted by: binny999
[This review was collected as part of a promotion.] Fridge lasted good 9 years and was quite reliable. Taken one star off as its compressor died and there was no labor coverage to get the replacement compressor even though part was covered
Written by a customer while visiting lg.com
Customer Rating
5
Simple and elegant and easy to work with
on August 15, 2024
Posted by: Nader2535
[This review was collected as part of a promotion.] I’m Super happy with the refrigerator that we bought from LG and very comfortable and full of space and simple and elegant
Written by a customer while visiting lg.com
Customer Rating
5
LG top of line!
on August 17, 2024
Posted by: Mimilubiker
from Panama City Beach
I love my LG refrigerator. LG is top of line! Never had a problem with it.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Had great features until died
on August 18, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought this with purchase of home two year ago, liked all the features until the freezer quit freezing and would only stay at fridge temperature. Tried trouble shooting with LG company, no success, after talking to appliance retailers will not be owning a LG appliance ever again due to failure rate of appliances.
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy Jae, LG Digital Care Team, August 20, 2024
Hi there. Thank you for attempting to troubleshoot your LG fridge with our team. While we're glad you've loved your fridge for the past two years, we want to ensure you continue loving it! We appreciate you sharing this feedback, and we'd like the opportunity to continue looking into this with you via social media. You can reach us at @LGUSSupport with your contact details, fridge model number, and Review ID 235620826. We look forward to finding your resolution! *Jae
Written by a customer while visiting lg.com
Customer Rating
5
on September 8, 2024
Posted by: Needs replacement
I was not made to last, several issue /since purchase including ice maker, mother board failed and for the cost not repairing
Written by a customer while visiting lg.com
Customer Rating
5
I love the freezer
on October 3, 2024
Posted by: Nov 14
[This review was collected as part of a promotion.] I purchased my LG Refrigerator in Nov. 2014
and everything still works fine.
Written by a customer while visiting lg.com