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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 939 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
54
1 Star
98
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Not very lasting unit
on March 1, 2026
Posted by: Kryan
from San Leandro, CA
Never buying an LG refrigerator, in less then 10 years this thing just broke, it stopped freezing the moved on to the main fridge, if you unplug it it'll cool again but then it stops. ugh
Pros: Style/Design
Quality
1
Features
4
Value
4
Response from lg.comBy LG, March 2, 2026
Hello, Kryan. Thank you for sharing what’s been happening with your LG Refrigerator. A unit that stops freezing and then struggles to keep the main compartment cool can definitely interrupt your routine, and we appreciate you taking the time to describe the behavior you’re seeing. Issues like intermittent cooling after unplugging often point to components that need a closer look, and reviewing the model details helps us understand what’s going on. You can also refer to this helpful link for guidance on LG refrigerator cooling performance:
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
To allow us to properly investigate the details of your specific product model and to see how we can assist with your refrigerator cooling issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
To allow us to properly investigate the details of your specific product model and to see how we can assist with your refrigerator cooling issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
2
Where's the ice?
on March 13, 2026
Posted by: Bob2756777
Worst ice maker in the world. It takes multiple days to refill the super tiny amount of ice that it does make. And since the freezer rolls out you can't put ice trays in there or else it'll spill. Such a terrible design.
Response from lg.comBy ^Rich, LG Digital Care Team, March 14, 2026
Hi Bob, thank you for taking the time to share your experience. We understand you’re not seeing the ice production you expected from your LG 27 cu ft French Door Refrigerator, model LFX28968ST. This refrigerator uses the Slim SpacePlus Ice System, which can produce up to 3.5 pounds of ice each day, and adjusting a few settings can help improve output. Checking that the freezer is set to the recommended temperature and turning on IcePlus can often boost production noticeably.
For additional guidance that walks through the most effective steps to improve ice making, this support article is especially helpful:
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
For additional guidance that walks through the most effective steps to improve ice making, this support article is especially helpful:
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (9) ratings-only reviews
Overall Customer Rating
4.9
Would recommend? Yes
(
8 out of
8)
Features
4.9
Quality
5
Value
4.8