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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
3.5 YEARS AND COMPRESSOR FAILED.
on March 4, 2019
Posted by: KathleenD
from Alabama
[This review was collected as part of a promotion.] Loved this appliance - 3.5 years old and the compressor/dryer died and I've been without a fridge/freezer for nearly amonth.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
This French door refrig is a lemon Pls replace it!
on April 21, 2019
Posted by: Manfreddddd
from Eden Prairie, MN 55346
Verified Purchase:Yes
[This review was collected as part of a promotion.] This French door refrig is a lemon Pls replace it! Many ongoing problems from day one!
Pros: Style/Design
I would recommend this to a friend!
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, April 22, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Barely 5 years old
on January 22, 2020
Posted by: Adow
from Myrtle Beach, SC
I bought this in 2015 and it completely stopped cooling. First the freezer went out (everything had to be thrown out) then the fridge went out a few days later. Thankfully we still have a cheap refrigerator (that is still running in the garage) that was included when we bought our house 11 years
ago. We've been looking for a new refrigerator and will not consider LG now. Gave it a 2 star because at least it lasted us longer than other reviewers.
ago. We've been looking for a new refrigerator and will not consider LG now. Gave it a 2 star because at least it lasted us longer than other reviewers.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, January 22, 2020
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Died after four years ...
on July 18, 2020
Posted by: MzDan3
from Chicago
The first four years of having this fridge, I was giving it 5 stars all day! Roomy, well-lit, and convenient. Then the unit stopped cooling. It has been two months of visits from a contracted repair company - replacing the compressor, freon, even the entire motherboard, to no avail.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 20, 2020
We are sorry to hear that your unit is not working properly. Understandably this is frustrating. And even further aggravating that attempts to repair it have been unsuccessful. This is not the quality we expect from our products. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide a resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Poor performance with door ice maker.
on August 14, 2020
Posted by: Benito
from Western MA
[This review was collected as part of a promotion.] Since day one cubes in door ice maker freeze together and you have to open compartment and break then up. Very poor setup. The temp is set correctly.
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
HORRIBLE PRODUCT
on December 12, 2020
Posted by: MEBC
We bought this Fridge 6 years ago. Woke up one morning and the freezer stopped cooling. Next day the fridge stopped working. Had repair company come out said there was no Freon but couldn't find a leak. Filled it with freon and 3 days later it broke again. Repair company can not find leak but also can not figure out what is wrong. I have a 20 year old fridge in the garage that works 100 times better then this piece of junk! I will NEVER by LG again!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: SteveB63
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor failed in 4 years be wary of an LG. You will be sorry
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jesse D
from Plainfield IL
Verified Purchase:Yes
I will not ever ever ever will buy another LG item again!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com