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Customer Reviews Collected from lg.com |
LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 937 reviews
5 Stars
563
4 Stars
159
3 Stars
65
2 Stars
53
1 Star
97
81%of customers recommend this product.
(
669 out of
824)
Customer Reviews for LG - 27.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Memyself22
from Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Four years in and the compressor quit. We’ve been without a fridge for two weeks now waiting for repairs. I’ll never buy another LG.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Frustrated50
from Sacramento CA
Verified Purchase:Yes
This refrigerator lasted 7 years only, the compressor was changed three times in these 7 years, the only good thing about it looks good, but looks is deceiving, my previous refrigerator is still working, thanks god I did not through it away
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Love the design! This one's riddled with issues!
on June 5, 2021
Posted by: StefanAndJustin
from Norman, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] We live the design of this fridge. Perfectly sized, dispenses ice well and when it works it works well. That being said, we've had repair techs out to fix it 8 times now. The compressor, drier assembly, ice maker, system board have all been replaced and next week they'll be here to replace the damper. We haven't yet made it to year four. Fortunately, we did get Geek Squad protection.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
junk
on June 22, 2021
Posted by: ratrod
from johnsonville
bad compresser----icemaker made wife mad all the time---6 years old--had to get repairman out several times during the 6 years---even tho with the 10 year warranty on the compresser ----lg products are not for me
Quality
3
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Love the design! This one's riddled with issues!
on June 30, 2021
Posted by: jssowder
from Norman, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge has a great design with plenty of space and an ice maker that doesn't suck up a lot of the fridge real estate. That being said we've had issues with it starting at 6 months and continuing over the next 3 and a half years. Fortunately we bought extra protection on it. We've had the board, drier, ice maker, compressor, an entire door, and most recently a damper replaced on this refrigerator. It has been about 5 weeks now (since the new damper) and it seems to be holding it's temp again. I'm willing to concede that we just got a bad one but so far I'm weary of this refrigerator and I don't feel like I will ever be at peace without constantly monitoring the temperature.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Mike 61
from Sabinsville pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced year ago bad compressor. Kept for garage had it fixed within 3 months quit again another compressor and evaporator still not working yet ..
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Will never buy another LG product again every sing
on September 26, 2021
Posted by: Bax1
from Indianapolis Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product three years ago very disappointed
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Biv16
from San Marcos, TX
Verified Purchase:Yes
I have had this refrigerator for almost 7 years, and the compressor gave out. This part is covered by the warranty. I have been waiting almost a month for the part and the process for having one sent to my repair company has been horrible. I would never recommend and this is the last LG appliance I will buy.
Quality
3
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com